AUCKLAND CAR RENTAL REVIEWS

their service was fantastic and did their best to assist me resolve the issue with getting the right size vehicle at an extra cost.

I was not provided with an Outlander as originally promised. Europcar pointed out that the vehicle classification in the booking is "Small SUV" and booking and gave me a Mitsubishi ASX. I therefore had to pay an additional NZD$480 to get the Outlander. This is the first time I have had an issue with a Qeeq booking

Awesome staff and procedures. Just the car performance wasn't great

An easy to follow process and essant staff

Tony could not have been more helpful and accommodating. Dealing with him was a great start to my trip. This style of service is so welcome after a long flight and in a new country.

All was great

Good customer service.

Price was good

I am happy for your service

Good

Waiting time maybe need to improve, because I only seen 3 staff at the counter with a lot of customer still waiting the queue

Great cars at a great price.

Somewhat confusion emails.

Drive NZ was great

It was exactly as I expected

A lower price

BRC’s car always exceed expectations as they are such terrific value for money, clean economic and a pleasure to drive.

Booking platform performs just fine. Easy to follow.

Usual good experience at Mode Rentals. Reliable vehicles and helpful staff.

The staff were all great and moved as quickly as they could. When I missed the cut off for the pick up shuttle I went directly to Autounion the next morning as soon as they opened. It was busy with people picking up and dropping off but the process of getting the car was smooth. There was an issue with the check engine light coming on but it's a known issue so they told me not to worry about it. Overall it was a smooth process and I would rent with them again.

Excellent Employee at the Auckland airport and the Wellington airport! Car was amazing!

Excellent help from employees to reschedule my pick up time!

Unhelpful staff! Given booking was done through a third party QEEQ and Apex both denied being able to help with a very simple alteration in plans once payment had been taken. I would never recommend using this platform again.

Very bad customer service. Rudeness and don’t care for customers. Two guys didn’t know English and one guy knew English but was so rude and lazy also don’t know what he is doing. Behaving like small kids.

We would have appreciated some compensation for the phones being out of service because we were almost 1.5 hours delayed to start our reservation

The minivan was terrible in condition. We booked the pickup time in such a way that it gave us enough time to leave the airport and go to the rental car place and that pickup time happened to be "after hours" of Bargain Rental Cars and it was a different pickup location. But it so happened that our flight reached Auckland ahead of time. When we called the pickup location for the after hours office, they said to call BRC directly since it was technically not "after hours". When we called BRC, they asked us to call the "after hours location" since we had to pick up the car there only. There was some confusion which was frustrating for us and finally BRC agreed to come and pick us up from the Airport.

It was a no brainer booking. Quick and easy. Also great deal. Only problem wish they allowed airport drop off

It’s a great website

We had a excellent all round experience with Ace car rental Auckland Airport.

QEEQ provided a great interface to find and book a rental vehicle at a great price.