ACE Rental Cars, Auckland City Car Rental

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

ACE Rental Cars - Auckland City Information, Car Rental Instructions & Policies

Address

154 Victoria Street West, Auckland CBD, Auckland, New Zealand

Telephone

+64 9 367 6350 / 0800 502 277

Pick-up Instructions

Pickup instruction is being collected.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -13:00	08:00 -16:00	08:00 -16:00	08:00 -16:00	08:00 -16:00	08:00 -16:00	08:00 -16:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 99 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

NZD 5/day

capped at NZD 50

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

NZD 10/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

NZD 10/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

NZD 10/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

NZD 10/day

capped at NZD 100

Cross Border

To be updated

Cross Islands

Must-not:

Towards any New Zealand islands, taking rental cars crossing border is not allowed.

Ferry Transportation: Not Allowed

ACE Rental Cars does not allow to bring the rental vehicle to ferry. You will drop off your car at one port and collect another after crossing to the other island. A minimum of 3 days consecutive rental required in each island (If the minimum length of rental requirement is not met, then the rental will be charged as two separate hires.).

Excess

Collision Damage Waiver Excess differs by car model:

NZD 5500-5900 for other car models.

NZD 5500 for Peugeot 3008,

Theft Insurance Excess differs by car model:

NZD 0 for other car models.

NZD 5500 for Peugeot 3008,

Third Party Liability Insurance Excess:

NZD 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

10.9 mi from Auckland Airport

Railway Stations

0.6 mi from Britomart Train Station

Hotels

0.2 mi from Star Victoria Serviced Apartments

0.4 mi from Grand Millennium Auckland

0.4 mi from Avani Metropolis Residences

Other Landmarks

0.3 mi from Sky Tower

0.6 mi from Auckland Harbour Bridge

1.9 mi from Mount Eden Domain

FIND ME A CHEAP RENTAL

Leaflet

Map view of ACE Rental Cars Store Location

coordinates: -36.847979798496 174.75921619835

Location Images

ACE Rental Cars-Auckland City-240232-store

The Rental Desk

Guest Reviews

Total points： 8.5 / 10 Very good

Vehicle condition: 3.6
Vehicle cleanliness: 2.4
Spaciousness: 2.5
Counter staff: 3.6
Pick-up location: 2.6
Drop-off location: 2.4
Pick-up time: 0-10 mins
Drop-off time: 0-10 mins

S.Oshiro
Auckland
8.3 /10 Very good
Reviewed: Thursday, April 3, 2025
I haven’t got deposit fee $750. I was wondering when you will return this cost.
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D.Johnson
Auckland
7 /10 Good
Reviewed: Thursday, April 3, 2025
The car had milk or something previously spilled in it. The car really stank and was very unpleasant. I wouldn't give that to a paying customer. Disappointed we paid for the rental and got given a car that clearly had a bad smell. Disappointing considering the rest of the process was great.
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GibberdR
Auckland
7.7 /10 Good
Reviewed: Thursday, April 3, 2025
No information transferred from Easyrentcars to ACE
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Z.Skolnik
Auckland
8.7 /10 Very good
Reviewed: Thursday, April 3, 2025
Car broke down and they had me up and away within the hour. Alongside the tow to my next destination, they gave me a replacement car the day after. Was great service, very happy.
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R.Dsouza
Auckland
10 /10 Excellent
Reviewed: Thursday, April 3, 2025
Awesome people
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Anonymous
Auckland
10 /10 Excellent
Reviewed: Thursday, April 3, 2025
Prix et service
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Lucy Wyat(t)
Auckland
2 /10 Poor
Reviewed: Thursday, April 3, 2025
Why was money deducted inexplicably during the rental period?
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Broderick Lambert
Auckland
6 /10 Average
Reviewed: Thursday, April 3, 2025
Overall it's okay. The process of picking up and returning the car is simple. There's a paper contract, and you just hand over the keys to return the car—no paper or electronic settlement for the customer.
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Abel Pulitzer
Auckland
6 /10 Average
Reviewed: Thursday, April 3, 2025
The pickup process was smooth, and the condition of the car was great.
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Valerie Stilwell
Auckland
10 /10 Excellent
Reviewed: Thursday, April 3, 2025
Perfect
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Kat
Auckland
10 /10 Excellent
Reviewed: Thursday, April 3, 2025
Friendly and helpful members
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R.Mazzitelli
Auckland
8 /10 Very good
Reviewed: Thursday, April 3, 2025
The only issue was ace didn't recognise that QEEQ extra insurance
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p.fairey
Auckland
10 /10 Excellent
Reviewed: Thursday, April 3, 2025
Ace was good
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Harvey Louis
Auckland
10 /10 Excellent
Reviewed: Thursday, April 3, 2025
Excellent
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Bblythe Brooke
Auckland
10 /10 Excellent
Reviewed: Thursday, April 3, 2025
The store is very easy to find, located right next to the Sky Tower. The staff at the pickup location were very friendly and had a great attitude. The car was in excellent condition, and they even upgraded it for free. During the rental period, I used a toll highway once and paid the toll online following a friend's instructions. Later, after returning to my home country, I received a notification about a credit card charge. I contacted QEEQ and explained it was for the toll fee. I shared my toll payment record with QEEQ, and they reached out to the rental company. After investigation, it was confirmed that the toll payment had not gone through successfully at the time. However, the rental company still refunded the fine to me. The communication was very proactive and excellent!
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Pandora Harte
Auckland
10 /10 Excellent
Reviewed: Thursday, April 3, 2025
Convenient and quick, with a simple process.
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Emmanuel Field
Auckland
10 /10 Excellent
Reviewed: Thursday, April 3, 2025
Excellent
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Zenobia Oscar
Auckland
6 /10 Average
Reviewed: Thursday, April 3, 2025
The overall service was mediocre, with unclear charges. There was no information provided about the fee standard for returning a car without a full tank of gas, and I ended up paying an additional 90 NZD. I returned the car with about 15% fuel left because refueling in the city felt inconvenient. I asked the staff if I could pay for refueling at their location and for an approximate cost. They mentioned the price was similar to the market rate, so I decided not to refuel myself. I assumed it wouldn’t cost much, around 15-20 NZD at most. I also asked if I needed to sign anything for the charge, and they said no, the amount would be directly deducted from my deposit card. In the end, 90 NZD was charged. I have emailed ACE to inquire about the charging standards, and the experience was disappointing.
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Webster Benedict
Auckland
10 /10 Excellent
Reviewed: Thursday, April 3, 2025
Both car pickup and return were very efficient without any need to wait in line. Renting a car in the city center is much less crowded than at the airport. It was also very close to where I stayed, which was very convenient.
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Ward Wood
Auckland
10 /10 Excellent
Reviewed: Thursday, April 3, 2025
Satisfied
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Jill Morrison
Auckland
10 /10 Excellent
Reviewed: Thursday, April 3, 2025
Very satisfied.
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