Both car pickup and return were very efficient without any need to wait in line. Renting a car in the city center is much less crowded than at the airport. It was also very close to where I stayed, which was very convenient.
The overall service was mediocre, with unclear charges. There was no information provided about the fee standard for returning a car without a full tank of gas, and I ended up paying an additional 90 NZD. I returned the car with about 15% fuel left because refueling in the city felt inconvenient. I asked the staff if I could pay for refueling at their location and for an approximate cost. They mentioned the price was similar to the market rate, so I decided not to refuel myself. I assumed it wouldn’t cost much, around 15-20 NZD at most. I also asked if I needed to sign anything for the charge, and they said no, the amount would be directly deducted from my deposit card. In the end, 90 NZD was charged. I have emailed ACE to inquire about the charging standards, and the experience was disappointing.
Car broke down and they had me up and away within the hour. Alongside the tow to my next destination, they gave me a replacement car the day after. Was great service, very happy.
“The car had milk or something previously spilled in it. The car really stank and was very unpleasant”
About ACE Rental Cars:7.0/10
The car had milk or something previously spilled in it. The car really stank and was very unpleasant. I wouldn't give that to a paying customer. Disappointed we paid for the rental and got given a car that clearly had a bad smell.
Disappointing considering the rest of the process was great.
About QEEQ:8.0/10
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