CAR RENTAL REVIEWS ON APEX AT AUCKLAND AIRPORT, AKL

All good. The vehicle showed some basic wear and tear . The brakes felt as though they needed tightening but were OK. Needed a lot of depression on the brake pedal. I’ve been used to cars with much more sensitive brakes.

None

Very satisfied. Didn't know there was a free shuttle to pick up the car. Reasonable price and good vehicle condition.

Apex is excellent, I have used them annually for over 10 years. The cars are always car and well serviced. Customer service is great

Easy to use, price cheaper than going to Apex directly

The car we were given exceed our expectations. Very good to drive & very comfortable. Staff on pick up & drop off were extremely helpful, couldn’t do enough for us.

We emailed a few times & always got a quick reply. Helped with our questions

Very dissatisfied. I rented a car for a month and there was a free ferry service that they didn't mention. I found out later and told the rental company they should inform customers in advance. What kind of nonsense is this? No one would know unless you say something. It's all just a play on words. Ridiculous. The car rental platform also played the blame game and sent many emails that were a waste of time and did nothing useful. Extremely disappointing! As a platform, if you can't secure benefits for your customers, you should cover those costs instead of ignoring the issue!

Older car but price was right

Things went very smoothly for vehicle pickup and drop off. Very easy. The girl at pick up was very helpful. They could provide better instructions to find the shuttle pickup area is the only suggestion.

The pick up area was not located directly at the airport. We had to walk for a good 5-10 minutes with my dad (who is an elderly person), then wait more than 15mins for a shuttle to drop us at the APEX site where we had to queue for 20mins before talking to a very slow and not competent person (for another 20mins before we could get the vehicle)

It was very good, thanks

The pickup location was not good, but the return location was fine.

The store staff are mostly Indian, and their attitude towards Chinese people isn't very good. The car is an older model RAV4, not the 2019 version, and its condition is poor, making it hard to drive.

Overall it was good. The headlights were dangerously dim and a message of ‘service needed’ appeared every time we turned on the car

Very user friendly in every aspect!

Great platform to search for good deals

清掃が間に合わず、ピックアップに20分ぐらい待ったが、スタッフの女性の対応はとても丁寧だったので、気持ちよくレンタルすることができた。

値下げプロテクターはすべての車に適応れる訳ではないことを事前に知らせる必要がある。 メールでの質問に素早く返信してくれて助かった。

Shuttle pickup location a long distance from airport with bags. Outdoor walk subject to weather.

Rental with Apex through QEEQ while in Hamilton was a good price. But in Wellington I rented with yesaway through Momondo as their prices were better. Now feeling my QEEQ membership may not be cost effective

Drop off time was not made very clear by the staff in Auckland. We were told to drop off in Wellington by 4pm and therefore not realizing the vehicle had to be dropped off by 12 noon as per the booking paperwork.

All good.

Excellent throughout. Please update the return address in Nelson to the correct Apex location.

Excellent throughout. Please update the return address in Nelson to the correct Apex location.

I am very satisfied with this car rental experience.

when I arrived the airport, the first lady who picked up my call was not too helpful. However the lady who help with car-pick up was excellent and super friendly. I had a fairly wait to be drop off back to the airport after car return, could be lunch time short staff.

NA

Good Service - quick drop off

Easy booking process

The exterior and interior car was dirty. Lots of rubbishes left from previous customers. Apex should provide a cleaner car condition.

The platform is easy to use. I suggest to collaborate with the local car lender to provide the insurance services. This, the claiming process is quite long if it is now provided by the third party.