Called for a pickup at the airport, very close and prompt service.

Their attitude was like, 'Any problems? Not my problem!'

Shuttle pickup location a long distance from airport with bags. Outdoor walk subject to weather.

Rental with Apex through QEEQ while in Hamilton was a good price. But in Wellington I rented with yesaway through Momondo as their prices were better. Now feeling my QEEQ membership may not be cost effective

The exterior and interior car was dirty. Lots of rubbishes left from previous customers. Apex should provide a cleaner car condition.

The platform is easy to use. I suggest to collaborate with the local car lender to provide the insurance services. This, the claiming process is quite long if it is now provided by the third party.

Handed an ancient model of the vehicle - despite a new model being shown when I booked. Refused to take the car as it wouldn’t fit our luggage and was a Wreck but apex demanded more money. Had to argue with staff for half hour who were extremely rude. I will make it my objective to tell as many people as possible about this joke of a company