“Different countries, with different quality measures.”
About Europcar:6.7/10
No it didn't exceed my expectations at all . The car is a Spark, the smallest car available, with over 46 thousand kilometers on it, running those roads. I am a car mechanic and I know that the front wheel bearings are completely shot. The travel was very noisy due to the bearings (rolling noises). So was the clutch on it`s limit, connected very late. A car of this size, of very poor quality, as we all now, being used as a rental car in a country with poor roads, aggressive drivers, chaotic traffic conditions, won`t last long. And at 47500 now, it is not getting better…
I chose the most expensive package, but when picking up the car, they forced me to pay an additional $44. Otherwise, I couldn't get the car. The experience was very poor.
I informed them that I had already purchased insurance, yet they still required me to buy additional coverage. The reason given was that without buying insurance, the deposit would be $2000, which my card could not handle. After further negotiation, the insurance cost was reduced from over $200 to $75. Once I paid the $75 for insurance, the deposit was reduced to $1000 and successfully processed. The vehicle's condition was also not ideal—the remote control often failed to work, and when using the key, the alarm could not be turned off, causing it to go off continuously during the trip. This company is a reputable international company, and I have frequently rented cars from them. However, this was the first time I encountered such issues. In other countries, the same company's services were excellent.
Escroquerie au moment de prendre le véhicule: Obligation d'accepter une assurance supplémentaire + autres tentatives d'extorsion (taxe journalière pour la gratuité des péages hors de prix)
The car was old if you compare a car rented in USA, it had more than 160,000 kilometers and the general conditions were not good. Tires were old and the engine is forced when you drive thorugh the mountains in Ecuador, I imagine because the age of the cars.
I arranged all the insurance with EasyRent but at the arrival Europcar people forced me to buy the Civil Responsability, and I had to pay 150 USD more than expected.
My general opinion is bad, I have rented with Europcar in other countries with a different experience.
About QEEQ:10.0/10
The web is excellent, you can find very competitive prices at it.
We prepaid 4653 RMB for the car, but after arriving at the airport, we were downgraded. Later, the battery died, and the car was in poor condition. It was a 1995 car with over 100,000 kilometers. The battery was so old it was deformed. We waited four hours for assistance, only to jump-start the battery. This was misleading and we couldn't continue our week-long trip. Then we were given a small manual car by the repair staff, which was another downgrade. The small car rental was 1189 RMB. The price difference is 3464 RMB. Please refund us. The car rental experience was very poor.
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