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Last updated on: December 20, 2024
33Rental Locations
22Airport Locations
Map View of Car Rental Locations in Manila
Europcar
7.0/10
Keddy by Europcar
8.0/10
Shouqizuche
8.0/10
Hertz
6.2/10
AVIS
6.4/10
RIGHT CARS
8.4/10
Budget
6.6/10
INTERNATIONAL
9.0/10
National
7.2/10
Reviewed: July 26, 2022
well after all i can say its above average for the reason being some issues arise during my rental. issues have been resolve by the management smoothly but i hope this wont happen again in the future
Reviewed: May 17, 2022
it was hard to find the vehicle and the place where it is. the deposit has not been returned until now the car that was given to me is smaller than the one i rented
Reviewed: October 21, 2020
Terrible car rental company, I've never seen a Europecar branch this run-down... The staff were irresponsible during pickup and tried to overcharge us during drop-off, making us wait for over half an hour... Absolutely horrible!!!
Reviewed: July 3, 2020
This was our first time renting a car and we were trapped. We didn't know we needed to buy full coverage insurance. We thought the included insurance was enough. In the end, we were charged 2000 for a scratch. They wouldn't even let us fix it ourselves, they just wanted the money.
Reviewed: June 18, 2024
The overall service is quite good, considering the car rental is not cheap.
Reviewed: July 28, 2019
The car was in excellent condition, almost brandnew, clean. Staff very friendly and helpful. Although they seemed not to be informed about our reservation the car was available within 30 minutes. Looks like a lack in Hertz's internal communication.
Reviewed: May 9, 2019
Firstly, I scheduled a pickup at 6 AM but the staff didn't arrive until 8:30 AM, so I waited for 3 hours at the pickup location! Secondly, the system showed the drop-off point at Manila Airport Terminal 2, but it was actually at Terminal 1, causing us to circle around for nearly 2 hours. Hertz's phone line was unreachable, and no one answered from the rental company's customer service. Thirdly, when returning the car, the staff demanded extra fees for various reasons including parking fee, staff dinner fee, tips, etc., and tried to withhold the rental deposit.
Reviewed: February 20, 2019
The service was provided by a handsome guy, and the instructions were clear and satisfactory.
Reviewed: March 20, 2020
The car so was dirty, I have to wait like two hours to return the car and get my cash deposit
Reviewed: June 7, 2019
Car was in a great condition as expected. The process was so quick and got the car within 20 minutes.Not to mention, Avis staffs were super awesome and friendly. I wish if AVIS can open a branch in Issabella as i had to drive all the way from Manila which was insane.
Reviewed: March 13, 2019
I would like to inform you about the computer system you should atleasr update it.. it should show wether the person has been paid via net or not... in my case. I knew my husband paid my car but then.. it didnt show up in your system that made me worry. i had to bother my husband in thenmiddle of the night to ask one more time whether he paid for me or not.. and he said.. Yes.. thats the time where the stuff need to confirmed to other office... thats the system need to update for the convinience of everyone... thanks
Reviewed: January 6, 2019
TERRIBLE EXPERIENCE. I DIDNT GET THE CAR THAT I CONFIRMED BOOKED. LAST MINUTE AVIS SAID NO AVAILABLE CAR FOR ME AND IT TOOK MORE THAN 1 HOUR TO SORT IT OUT WHICH THEY GIVE THEIR AIRPORT CAR INSTEAD - CAMRY. AT FIRST THE STAFF WAS NOT HELPFUL UNTIL I RAISED MY VOICE AND TELLING THEM I AM A FOREIGNER AND I HAVE A CONFIRMED BOOKING BUT STILL THEY BLAIMED ONLINE AGENT WHICH IS YOU NOT DOING THE PROPER INFORMATION. I ARRIVED AT 15.30PM AND AFTER THE COMMOTION I GET THE CAR 20.00PM. I BOOKED AN AUTO CAR AND PAID EARLIER BUT NO AVAILABILITY AVIS WANT TO GIVE MANUAL WHICH I DONT DRIVE MANUAL CAR IN FOREIGN COUNTRY. ALSO HAVE ANOTHER 1 CUSTOMER HAVE SAME SITUATION AT SAME TIME . THE DEPOSIT THEY TOOK INITIAL ALSO SO HIGH.
Reviewed: June 8, 2018
No cars available at the store, which severely affected our trip, and we couldn't rent another car.
Reviewed: December 4, 2019
The rental company is not at the airport, but they provide shuttle service, which is great.
Reviewed: October 22, 2019
車は新しいですが、右前に破損有りの状態でした、走行には支障がなかった。前回もbudgetを利用していたのでスタッフとも顔見知りで次回もbudgetを利用したい。
Reviewed: May 14, 2019
The car condition wasn't great. Tire pressure was low, so we had to stop at a gas station for air, and we experienced a battery discharge as we left the headlights on for about 5 minutes while the tires were being inflated. This had us request the assistance of a technician. Even though, the Budget staff was very quick in answering our call for assistance and guided us remotely.
Reviewed: July 28, 2019
The only thing that I did not expect to happen was I waited too long to get the car.It wasn’t ready when I arrived.I was expecting that when I showed the booking confirmation I signed and get the car key.
Reviewed: July 28, 2019
The only thing that I did not expect to happen was I waited too long to get the car.It wasn’t ready when I arrived.I was expecting that when I showed the booking confirmation I signed and get the car key.
Reviewed: July 28, 2019
The only thing that I did not expect to happen was I waited too long to get the car.It wasn’t ready when I arrived.I was expecting that when I showed the booking confirmation I signed and get the car key.
Reviewed: July 21, 2019
The office is located in terminal 1 arrival. however, if you are coming from out of the airport, it is bit difficult to access the office. it is basically not allowed to walk in the arrival without flight ticket. The car is parked in the terminal 2 taxi parking area, therefore, the office driver druve you to terminal 2, which was very incovenient. when im returning the car, there is no one waiting at the parking in terminal 2. so, i needed to call to the office in terminal 1. spent more than a hour to return the car.
Reviewed: July 2, 2019
This was an old car with over 55.000kms on the clock. It has scratches all over it and horrible seat covers inside. There was also two mismatching mirrors on the car. One black and one red. This car was totally unacceptable and I will not hire from National again. I thought they are a global brand with quality cars but this was unacceptable especially given the price. This was over double what I paid in UK and I had a much better car. I would normally be asking for a refund or compensation but due to my current schedule have not been able to. Also the location of the car once you have been to the office in really in a very strange place which felt unsafe. On return it was difficult to find and nonone was even waiting. Its literally a car park with no office ! Terrible. I had to make two international phone calls then after 30 minutes someone finally turned up and had the rudeness to mention I had disturbed his lunch !
