Austria Car Rentals

Very satisfied.

Very satisfied.

Rented a car for just one day, but they required purchasing a minimum of ten days of Austrian highway tolls. Normally in cashless countries, rental companies include the annual highway tolls in the rental price.

The service was average, and additional fees were charged. After returning the car, I received a bill that included a €24.16 cleaning fee, which was not disclosed when renting the vehicle. I have never encountered this with other rental companies.
A highway toll fee was also charged mandatorily. Although highways in Austria require toll payments, this fee is typically optional—you can decide whether to purchase it at gas stations if you plan to use the highways.

The wait time to get the car ready and the unwillingness of the counter staff to give the cost break-up & answer my queries around cost was the only downside. If I remember correctly the delay was because they were fixing tyre puncture. Rest was all good, the car condition, cleanliness and pickup drop location.

The service was extremely poor. They forced me to purchase full insurance and made various unjustified deductions after the rental period. Even two months later, deductions were still being made, and they did not respond to emails for communication.

The car was battered and bruised, full of scratches and has 70k km on the clock. I hire a lot of cars and they're almost always pretty new but it didn't matter, the car worked fine.

Car pickup was reasonably efficient.

The usual routine of upselling insurance during pickup. This rental company charged me 29 euros for car cleaning—should have cleaned it myself for 2 euros. Small rental companies rely on these charges to make money. However, they were quite friendly.

At the time of pickup, the counter representative insisted that I either provide an International Driving Permit (IDP) or pay an additional 150 EUR for full coverage issued by your company. As a result, I had to order an online IDP, incurring an extra cost of 78 USD. Upon returning the car, the receiving agent assured me that everything was in order. However, the next day, I received an invoice with additional charges totaling 90 EUR, including: Out of Hours Charge (40.83 EUR): I had clearly stated in my booking that I would be returning the vehicle at night, and I was under the impression that this was already accounted for in the rental agreement. Therefore, I dispute this charge. Austrian Vignette (10.33 EUR): This charge is understood and acknowledged. Cleaning Surcharge (24.16 EUR): The car was returned in normal condition, with only unavoidable external dirt from rain and minor spotting on the floor mats. There was no excessive dirt or damage that would warrant an extra cleaning fee. I request clarification on the justification for this charge. Given the above, I request a refund of the unjustified charges (Out of Hours Charge and Cleaning Surcharge) and a review of your policies to ensure transparent communication regarding fees at the time of booking.

Very good

Overall, it was pretty good. The car inspection was very thorough. Although I didn't encounter any issues, it's definitely something to pay attention to.

No matter what, the rental company charges a cleaning fee of 20 euros.

Very disappointing! After returning the car, my credit card was charged over 200 euros, claiming it was for car washing and some Vienna-related fees. During the return process, they confirmed there were no issues, yet the next day, they deducted money. They rented me a car with a Hungarian plate and still charged me a fee for entering Vienna?
The car itself had issues with the fuel gauge. It showed the tank wasn't full even after filling up and the pump automatically stopped. I ended up going to three or four different stations to refuel. Only when returning the car did they mention the fuel gauge was faulty. Couldn't they have informed me beforehand?
This was my worst experience in over ten self-driving trips in Europe.

Very satisfied, the process is convenient.

Good service.

Excellent service, provides shuttle service to the terminal with no hidden charges or insurance upselling. Highly recommended and trustworthy. Used up a bit of fuel without fully refilling, but upon return, the staff informed us it would only cost 5–6 euros. In the end, they charged just 5 euros. Very honest and reliable rental company.

Very satisfied! The car quality exceeded expectations, and the pickup and drop-off process was convenient and efficient. No hidden charges or upselling. We added full insurance on site, and the staff was very cheerful. Any other small requests were no problem at all. Highly recommended!

Satisfied

Since our friend didn't bring a translation of their domestic driver's license, we had to purchase full insurance at the rental office when picking up the car, which ended up costing more than the rental itself. However, they did upgrade our vehicle. That said, three months after returning the car, we received a 40-euro speeding ticket, and the rental company directly charged us a 99-euro administrative fee. This fee is extremely unreasonable, and it was included as an addendum to the contract after signing. Apart from passing our information to the traffic authority, the rental company provided no additional communication and deducted a management fee that is clearly above market standards without our knowledge.

Well, our trip to Europe ended more than seven months ago, and now we've received a traffic violation fine stating that we hadn't paid the Hungarian highway fees and were caught twice, resulting in a penalty of 185 euros. However, when we picked up the car, we were informed that it was already included, so everyone should pay extra attention to this! Just to clarify, we purchased highway passes in more than ten countries, so why wouldn't we buy one for Hungary? Returning the car was not easy—the parking lot charged fees, and it was inconvenient with the store being far from the airport.

Das Auto hatte unsere Erwartungen übertroffen

Excellent

It's okay.

Good, new car.

The staff at the rental company was very friendly and efficient. Overall, it was a good experience, different from renting a car in Hungary. This company might be a smaller car rental business. I purchased the supercover insurance at the counter, but unlike Hertz, they didn't provide a black folder containing various documents. After confirming with the staff, I learned that any issues can be addressed by contacting the technical support hotline on the dashboard. The entire process was smooth, and returning the car was also quick. By the way, I'll opt for a diesel car next time.

The service was excellent. Although it's a small car rental company, the vehicles were in great condition and the service was efficient. It was a pleasant car rental experience.

The first car we received had an issue with one tire, the pressure was too low. The rental office staff arrived only at 8:30 AM. At the car exchange location, the staff also arrived late, at 8:10 AM. After returning the car, we couldn't wait for the staff to arrange transportation to the airport.

Satisfied

Very satisfied.

The vehicle condition and service were excellent.

The staff were very professional, and the processes for picking up and returning the car were efficient. The car provided was very clean and in excellent condition. I didn't have time to wash the car before returning it, but the rental company neither complained nor charged me for it. Overall, I am very satisfied.

Self-service for car pickup is quite convenient. I reserved an SUV, but the actual car I received was a compact Kia sedan.

Great service

The rental company intentionally charged me 200 euros for repainting. It’s a long and frustrating story.

The store service was good, but I strongly do not recommend small cars with mileage limits. We rented for 3 days with a daily allowance of 100 km, and ended up paying an extra €99 for an additional 300 km, making the total cost very high and not worth it. It would be better to rent a car for 100 yuan/day more but without a mileage limit. Hope everyone pays attention to this to avoid such issues.

When renting the car, they will ask if you want to buy Austria's highway vignette. I didn't buy it; instead, I selected toll-free routes on the GPS, and it worked perfectly. The road conditions were great, and you could even stop along the way to take photos. When picking up the car, make sure to carefully record a video of the entire vehicle condition, especially the front, rear, and undercarriage. When I returned the car, they claimed there were a few damages and asked for evidence if it wasn't new damage. Luckily, I had recorded a video that proved those were old damages, so the rental company refunded my deposit without further questions.

There is a gap compared to major car rental companies.

The store is located inside a shopping street, but there is no obvious sign at the entrance of the street. After finally finding the store, no one was there, and only after calling did someone arrive. The entire process was very smooth, with no upselling, and the staff was very friendly.

The Europcar staff provided excellent service. My English is not very good, but the staff used gestures while explaining and wrote down the key information. They asked me repeatedly if I understood or needed further translation.

I was late and arrived 2 hours later to pick up the car, but they canceled my reservation. To reinstate it, they charged me 28 euros per day! I really can't understand their logic—I had already paid in full, but they still canceled. The rental office had only one staff member, and when I arrived, she was still on a phone call, which took a full 30 minutes before she attended to me.

The service was very good, and the efficiency was quite high. However, after making the payment on the QEEQ platform, an additional 300 euros was charged on-site. The reasons given were: switching to an automatic transmission, cross-border fees, and highway service fees. Additionally, the car's performance on highways was relatively weak, with a noisy engine and slow acceleration. The car was relatively new, having been driven 15,000 kilometers at the time of pickup. It was previously mentioned that the car would be a Corolla Touring, but the actual car provided was a Suzuki Swace (though it is said these two models are almost identical).

Satisfied

Overall, there weren’t any major downsides; it's pretty standard. However, this company doesn’t include highway toll tickets in the car, so you need to purchase them additionally from the staff. If you buy their full insurance, it costs 28 euros per day. It is recommended to get the full insurance directly from the rental company, as it is the same price as the domestic insurance provided by QEEQ, but can save you a lot of trouble in case of any issues. The car received was a compact Peugeot SUV. The trunk could fit two 26-inch suitcases, and more luggage would need to be placed on the rear seats. The mileage was over 20,000 km, so it was relatively new. It included driver assistance features, and overall, I was very satisfied with the car's condition.

Excellent service, great experience

All was very good. Smooth conduct by counter staff and very well managed.

Very satisfied.

The store didn't accept the translation document and required purchasing insurance to provide the vehicle. There was a mileage limit, and only after paying 2000 yuan was it unrestricted.

The staff was very reliable, and the car was in excellent condition.

Very satisfied and quite professional. They explained various aspects and informed us about the trip. We traveled through Austria, Slovenia, and Croatia. They helped us purchase multi-country border crossing fees and Austrian and Slovenian highway passes. It was incredibly hassle-free. The Croatian highways operate similarly to domestic ones, where you take a ticket upon entering and pay when exiting. The entire trip went smoothly!