Austria Car Rentals

At the time of pickup, the counter representative insisted that I either provide an International Driving Permit (IDP) or pay an additional 150 EUR for full coverage issued by your company. As a result, I had to order an online IDP, incurring an extra cost of 78 USD. Upon returning the car, the receiving agent assured me that everything was in order. However, the next day, I received an invoice with additional charges totaling 90 EUR, including: Out of Hours Charge (40.83 EUR): I had clearly stated in my booking that I would be returning the vehicle at night, and I was under the impression that this was already accounted for in the rental agreement. Therefore, I dispute this charge. Austrian Vignette (10.33 EUR): This charge is understood and acknowledged. Cleaning Surcharge (24.16 EUR): The car was returned in normal condition, with only unavoidable external dirt from rain and minor spotting on the floor mats. There was no excessive dirt or damage that would warrant an extra cleaning fee. I request clarification on the justification for this charge. Given the above, I request a refund of the unjustified charges (Out of Hours Charge and Cleaning Surcharge) and a review of your policies to ensure transparent communication regarding fees at the time of booking.

Good service.

Das Auto hatte unsere Erwartungen übertroffen

All was very good. Smooth conduct by counter staff and very well managed.

Over the counter security hold was 1500 euro which was more , secondly the counter insurance was way higher so it’s best to purchase online at QEEQ

I will never use them or book with you ever again

There were some issues during the car pickup, but the staff were very patient and helped resolve the problem. Thanks to the team!

The car was great, included highway fees, and the return process was quick.

Pretty good

We had to wait a little at the arrival hall as the add car agent was with another client. Other than that everything was quite smooth.

High efficiency and good service.

Following the signs, it was easy to find Parkhaus 4 where the car rental company is located. Dryyve is a smaller player compared to Avis, Hertz, and Europcar, and their counter is at the very end of the hall. The good thing is that there was no queue. Note that only basic insurance is included, but they weren't pushy about selling extras. However, they didn't print my contract at first and had to get someone else to reprint it later. I was not very satisfied with the car they gave me—a worn-out Citroën C4 with Hungarian plates and 50,000 kilometers on it. The car was dirty, with dead insects on the headlights. The trunk can fit two 28-inch and one 20-inch suitcases, which is quite spacious. When you switch to sport mode, it performs OK on the highway and doesn't feel unstable at 150 km/h.

What's impressive is that the preauthorization refund was processed very quickly, refunded the next day.

Hungarian rental company, overall cost-effective

Very satisfied

The car rental process was very efficient and smooth.

The car was an upgrade from the category we had booked and was very new and clean.

Satisfied

My credit card had issues and they wouldn't accept a cash deposit, so they refused to rent to me. Since it was prepaid, I ended up wasting the rental fee.

When renting, they greeted us with a smile and said they could help with any issues. However, when a problem actually arose, they said they do not provide that service and charged an additional service fee starting from 100 euros.

The staff greeted us with smiles when we rented the car, and they were willing to help with any issues. However, when problems actually arose, they said those services were not provided and we'd need to pay an extra service fee starting at 100 euros.

Very good

Overall satisfied

Satisfactory

Had to wait a while after calling before getting picked up, but everything else was quite satisfactory.

Excellent service

Great service attitude, the vehicle is very new, and the instructions are clear.

I was not clearly made aware in advance my booking was with Autounion. Missed initial collection at airport, pick up driver did not use our names. We were directed to wrong car and car we got had several dents and marks, not great condition externally. On drop off large Q of people and no one from Autounion speaking to tell us what was happening. Hard to park car due to busyness (cars everywhere) Once I approached a staff member they just took the keys and said that was car returned. No check on car made and no confirmation given on deposit refund. When I asked our return driver to airport they didn't no the refund procedure. Office tucked away round back of block all in all just didn't feel very professional.

Average. The staff is not friendly to Chinese people.

Good

The waiting in the counter desk was very long (around an hour) but the rest was just great.

The service attitude was excellent.

Too many hidden charges, including an extra 1000 RMB for crossing borders. Daily limit of 100 kilometers, and minor collisions are at your own expense. It's worrisome, and the return inspection is very strict, even dust is considered scratches, but overall it's okay.

All paperwork was complete.

Thanks for the upgrade

The car provided was different from the one in the order. They kept pushing insurance at the time of pickup and didn't inform about toll fees. After returning the car, I got a fine without any email notification and they directly charged my credit card a high processing fee, which didn't match the total amount. Be cautious!

The service from the staff was excellent. We had six checked bags, two carry-ons, and two backpacks. The staff helped us load them into the rental car and also assisted with unloading them when we returned the car, even taking them to the shuttle back to the airport. It's a good idea to have some small gifts or cash for tips ready.

Good.

Personalized delivery, excellent service

It's acceptable.

Very satisfied. They offer a free second driver, have a warm and personable attitude, and are easy to communicate with. The vehicles are mostly economy class. The owner is a young Hungarian entrepreneur who is very considerate of his customers.

Satisfactory

Amazing staff

No waiting in line, the service staff explained everything clearly, and the handover was incredibly smooth.

Overall service was good.

The process is quite simple, and handling accidents doesn't take too long.

The service attitude is very good. The car rental desk clearly lists the prices for various services, such as an additional driver for 24 euros and travel to other countries. Communication is very convenient.

When returning the car, there was no paperwork signed or report given. After returning home, I received an unidentified charge of EUR404 on my credit card. Rental company failed to contact the car rental service successfully and after two weeks, there was no proactive follow-up to get the report. The car rental service or the rental company might be involved in fraudulent activities.

Be cautious about fines when renting a car in Austria. At the counter, I confirmed with the staff whether I needed to buy a road ticket. The lady at the counter said it wasn't required within the country as it was all included. However, I still ended up being fined nearly 200 euros for a road ticket and handling fees.

Easy pick-up and drop-off process