Croatia Car Rentals

The service was excellent.

Very satisfied

1) Encountered some issues on the road and called for assistance but didn't receive any help.
2) Returned the car just one hour later than the scheduled time, yet in addition to being charged an extra day's rental, a penalty fee was also imposed. I find this charging policy to be very unreasonable.

The service was excellent, both staff members were handsome and worked efficiently.

It's best to contact the staff in advance before picking up the car. We arrived at the scheduled time but couldn't find the staff. After calling them, they drove over. The return location is near the old town, and parking was difficult to find. The staff told us to park in front of a restaurant, but we noticed a 'No Parking' sign there at first, so we specifically found another parking spot nearby.

It might be the off-season. We got a T-ROC, which has more space. Paid a €69 cross-border fee, and had no issues traveling to Montenegro and Bosnia.

I frequently use Dollar/Thrifty cars in the United States and trusted the company once again for this booking. Initially, I hoped for a Ford Fiesta or similar models like a Polo or Opel. However, I was unexpectedly given an outdated Panda model—fully manual, no backup camera, and without any digital features. Considering the 10-day rental cost close to 6000 in the Balkans, receiving such a car felt somewhat disappointing.

Fast service

Quick and efficient, the car was in great condition with no upselling.

Very good

There was no Yaris available at pickup, so we were given an Opel Crossland SUV at no extra charge. The vehicle condition was thoroughly explained, and we were asked to carefully inspect the car. Both the interior and exterior were very clean. When we noticed the windshield washer fluid was empty, it was immediately refilled. The car had lane markings and a backup camera. During the 7-day rental, there were no issues such as strange noises, vibrations, malfunctions, or tire pressure problems. Even on steep roads in Brac Island and Kotor, the car did not roll back. Fuel consumption averaged around 8 liters per 100 kilometers. Overall, the car was safe and reliable, and we were very satisfied.

Avia's service is quite reliable and follows standard practices. When picking up the car, they clearly informed me that purchasing additional insurance could reduce the compensation required in case of an accident. Confident in my driving skills, I chose not to buy extra insurance, and there were no unnecessary troubles during the car return.

Overall good experience, very convenient, the car was relatively new, and it had CarPlay.

The service was quite good.

The deposit was too high and the refund process was too slow! A week has passed since I returned the car, and the pre-authorization still hasn't been released!

Booking was smooth. First time renting from Green Motion, but it feels like there's still a gap compared to major companies.

The staff at the rental company were very patient. Even though I returned the car over ten minutes late, they didn't say anything. I was initially worried there might be issues, but the lady assisting with the car return was very kind.

The staff at the pickup location were friendly, but when I arrived around 7 o'clock, there was no one there, just a phone on the desk, and I waited for 10 minutes. Picking up the car at Croatia Airport was convenient and the staff were welcoming. At Venice Airport, the pickup is on the rooftop, which requires good driving skills for larger vehicles.

The location in Zagreb was easy to find. They asked if I wanted additional insurance during the process, but everything went smoothly. Returning the car at Dubrovnik Airport took a bit of searching, but the inspection process was seamless.

The rental company was fine, but QEEQ provided completely incorrect information, at least three years outdated.

Extremely satisfied!

Very satisfied.

No upselling, thorough pickup and drop-off process, complete paperwork, very convenient.

Overall not bad, but the condition report for pickup and return didn't match the actual situation, and the staff filled it out casually.

This was the worst car rental experience I've had abroad. Hidden charges were involved: upon entering the store, I was charged €35, and another €30 when returning the car. I mentioned the fuel wasn't full when renting, and the staff told me to take a photo, but later they refused to acknowledge it and forced me to pay €30. We were in a hurry to catch our flight, so we had no choice. Poor service overall.

Extremely satisfied!

Do not add extra insurance. An additional 500 yuan deposit was charged. It would be better to have Chinese-language services for Chinese tourists.

The agreed pickup time was 5 PM on September 5th, but we arrived at 2 PM. There was only one staff member at the store who insisted that we could only pick up the car at the scheduled time, 5 PM. When we returned at 4:30 PM, the door was locked, and there were no staff present. We contacted the customer service of ZuzuChe, and they informed us that the car would only be available at 8 AM the next day. As a result, we had to spend an extra night's accommodation waiting for the car. Now, it's October 4th, and my rental deposit of 1,500 EUR has still not been refunded. Please have ZuzuChe's customer service follow up to find out what the issue is.

The staff are friendly, and the pick-up and drop-off process is simple.

Picking up the car was easy, and the vehicle was in good condition. However, the drop-off location was changed multiple times, causing inconvenience to customers. Additionally, the wait time for returning the car was too long.

We had five people, booked a seven-seater Mercedes, but were given a nine-seater Renault. This caused quite a bit of inconvenience for parking during our trip, especially since parking in the city is already difficult. We ended up having to park in a parking lot. I recall that the rental deposit mentioned by Zuzuche was 500 euros, but they charged us 2000 euros. They said the deposit would be reduced to 500 euros only if we purchased their insurance. Since we were in a hurry, I didn't argue. The mileage and fuel level on the order were incorrectly marked, and the car we received had visible scratches and dents that hadn't been repaired. Anyway, I documented everything to prepare for any potential deductions.

Great service.

The staff were indifferent and impatient. To sell insurance, they even made false claims, saying that they do not recognize any insurance purchased on the Zuzuche platform. They claimed that if you don't buy their insurance, any damages would be directly deducted from the deposit, and you'd have to handle the reimbursement through Zuzuche insurance yourself. However, their quote clearly includes various insurance options!

The explanation was very clear, and the waiting time was short.

Excellent! Will rent again next time.

Very satisfied.

The car was not handed over with a full tank of fuel. They said it was fine as long as it looked similar. When returning, they claimed one bar was missing and charged a high fee for refueling. It would have been better to follow a full-to-full policy, as it's hard for customers to estimate. This leads to a poor review for the rental company.

Very satisfied.

Satisfied

The car was upgraded, but it was relatively old with many scratches and dents, and had been driven 100,000 kilometers.

Very satisfied

MACK is an excellent local car rental company. The rental price is very reasonable. I'll choose this company again next time I visit Croatia.

Pickup and drop-off were very quick! The staff was professional. They offered the usual additional services during pickup, but when we said we didn't need them, they didn't push further.

The service was average. However, if you don't purchase their insurance, they become exceptionally strict and nitpicky. It feels like they are waiting to pin minor damages on someone. If you don't buy insurance from the rental company, make sure to take photos of the entire car to avoid any trouble later.

Convenient and efficient, good vehicle quality, and the staff at the counter and elsewhere were very nice.

The overall service was good. Since I was staying in Zagreb for a layover before flying back home the next day, I opted to rent a manual car for just one day for convenience. The rental company provided a car that had not been repaired after an accident, and the right door was scraped and deformed. However, both the pick-up and drop-off processes went smoothly. Kudos to the rental staff! Driving a manual car does require practice; I stalled in the city center of Zagreb and got honked at by a taxi behind me.

Very smooth process with friendly staff, who also informed me about the deposit refund timeline.

If you have purchased QEEQ's full insurance, definitely avoid buying local insurance. You can also refer to the vehicle inspection checklist in the pictures.

The car's condition was good, but the process of picking up the car was extremely slow. It took two hours before I got the car, and they insisted on waiting until our scheduled time to start the procedures.

Very satisfied.