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Q1.What is an insurance excess?
Q2. How can I add an addtional driver?
Q3.What if I want to pick up or drop off my rental car out of office hours?
Q4. Can I take the hired car to another country or cross border?
Q5. Can I pick up my car at one location and return it at different location?
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February 22, 2025
Destination: Punta Cana
Para mi entender el auto entregado estaba por debajo del estándar ofrecido y contratado
View moreFebruary 8, 2025
Destination: Punta Cana
El coche estuvo bien. No me reconocieron la cobertura de seguro contrata a través de QEEQ por tanto me volvieron a cobrar el seguro
View moreJanuary 2, 2025
Destination: Punta Cana
See my comments above.
View moreDecember 8, 2024
Destination: Punta Cana
They charged us $1000 in deposit and 1 month after returning the car and confirming everything was fine HAVE NOT RETURNED IT. DO NOT BOOK WITH GREEN MOTION PUNTA CANA. Need any further reasons? We were picked up from the airport to be shuttled to the rental location, which is necessary because it is about 6 miles away. They will also drive you back to the airport after drop-off, but bear in mind that pretty much all other companies have locations right at the airport. The car we got, a Suzuki Dzire, is probably the worst production car in recent history. You'll need instructions on how to operate the automatic shifter because they managed to make that complicated somehow. Did I mention that we were charged $1000 deposit and have not received it back yet?
View moreSeptember 21, 2024
Destination: Santo Domingo
El precio fue mucho más alto al pactado
View moreJuly 25, 2024
Destination: Santo Domingo
Good enough
View moreJune 27, 2024
Destination: Santo Domingo
1. Booked a Sonata but received an Elantra. 2. The car was very old, with a dirty and sticky steering wheel and seatbelt. 3. The interior had a strong odor, like a second-hand car that hasn't been used for a long time.
View moreAugust 29, 2023
Destination: Santo Domingo
Eccellente
View moreMay 28, 2022
Destination: Punta Cana
Friendly
View moreOctober 1, 2021
Destination: Santo Domingo
El servicio terrible en recepción. Me cobraron 3 veces la misma reservación. Aún no me han hecho el reembolso de mi dinero
View moreOctober 1, 2021
Destination: Santo Domingo
Personal muy amable y cortes.
View moreAugust 23, 2021
Destination: Punta Cana
el auto tenia problemas con la bocina, pero en general muy buen auto
View moreAugust 6, 2021
Destination: Punta Cana
El auto olía a cigarrillo TERRIBLEMENTE!!!!, al recibir el auto muy buen asesor, al entregarlo regular la atención!. Los horarios que aparecen en la web, no coinciden con los reales!. Y lo peor, no contestan los teléfonos!
View moreMay 30, 2021
Destination: Santo Domingo
No pick up at the airport. We had to browser around with luggage to find it outside the airport zone basically at dark time. The level of English of the guy on the reception was very low so it took a lot of time to explain him that we didn’t need additional insurance as we already had bought a full one with qeeq. The whole process reminded negotiation process on the market: ok, minus this, and then minus this and maybe minus this too. Pretty exhausting after long flight and late hour. Check-out though was amazing: no delay and fast and driver took us to the departure entrance.
View moreApril 13, 2021
Destination: Santo Domingo
La entrega tardó un poco más de lo esperado en parte por la cantidad de documentación a rellenar, sin embargo la persona en el mostrador fue amable y de hecho nos entregó un vehículo de una categoría superior a la contratada inicialmente.
View moreOctober 29, 2020
Destination: Santo Domingo
Me parece de mal gusto que me pongan a pagar doble seguro, deberían ser claros y así uno poder hacer un buen presupuesto, al final sale mucho más caro así. No usaría de nuevo esta empresa por no ser transparentes.
View moreJune 30, 2020
Destination: Santo Domingo
Muy buen servicio en la oficina de santo domingo airport, personal muy amable y atento a las necesidades. no pude contactar con interrent por telefono pero lo hice por instagram de republica dominicana y me contestaron enseguida.
View moreMarch 17, 2020
Destination: Punta Cana
The car we received had existing damage to the front. The front/passenger side bumper came undone from the screw and I had to use a word hanger to hold it together. Wipers needed to be replaced.
View moreJanuary 19, 2020
Destination: Punta Cana
At pick up counter, agent tried to charge 3rd party insurance despite showing contract that states includes 3rd party ins. Then he mumbled something of the sort but that only to 3m or something... then tried to add additional tax, but after showing contract states includes taxes and fees, mumbled again something and dropped that attemp too...
View moreDecember 31, 2019
Destination: Punta Cana
el choche estaba perfecto, solo no funcionaba el motor del limpiavidrios delantero y tuve dificultad ya que tenia que pararme continuamente a limpiar el vidrio delantero, después en la entrega del coche trataron de engañarme queriendo hacer pagar un golpe al coche que no hice yo pero estaba anteriormente y con las fotos del día de recogida y las de ellos de archivos después de varios intentos de parte de ellos se soluciono admitiendo ellos que no era mi culpa pero era anterior. ademas les pedi que me guardaran hasta la mañana siguiente un asiento de niño que me presto' un amigo que iria a la mañana siguiente a retirarlo y ellos lo alquilaron y ahora resulta perdido.
View moreDecember 26, 2019
Destination: Punta Cana
Everything about the car was in line with what I wait! They accept my credit card insurance but I had the obligation (no choice for me) to buy "24 hours road assistance 1.95$Us per day so my cost for 14 days was 35$ all taxes included more then what I subscribe! I am realy mad about it because I did not want that cost and I think that when I buy something I should pay the amount agreed. Because you have no choice to decline that kind of cost should be included when you ask to submit a price
View moreAugust 14, 2019
Destination: Punta Cana
great car ( no floor mats) , rental requirements need to be given to customer upon making reservations not at the counter at time of pick up !!! people are tired from traveling and wants a easy process -- Its called GOOD CUSTOMER SERVICE !!! & RESPECT !!
View moreJuly 25, 2019
Destination: Puerto Plata
My experience upon check out was very poor as the agent kept ringing my card through multiple times. I have since tried to get a credit so that I can rent a car upon my return and the customer care is making it difficult saying I have to get the money from my bank. I paid with major credit card. Very displeased especially since I made it clear I would take a credit.
View moreJuly 20, 2019
Destination: Santo Domingo
A la hora de la entrega el vehículo no fue la Kia Sportage que había seleccionado sino un Honda CRV la cual no es similar ya que es un vehículo de gama baja en comparación a la Kia Sportage.
View moreMay 21, 2019
Destination: Santo Domingo
This company did not honor the reservation even though there were cars available and wanted 3 times the price instead
View moreMay 20, 2019
Destination: Santo Domingo
They did not honor my reservation and were expecting for me to pay 3 times the price for the same vehicle
View moreMay 8, 2019
Destination: Santo Domingo
Europcar try to make me buy an extra insurance at the cost of more than 400 usd for the renting period, I denied and show that I was cover by your insurance. Since I was not taking their insurance they increase to 2500 usd the deposit . Clearly they were opting mi credit card was not covering the amount requested. It was not the case
View moreJanuary 21, 2019
Destination: Punta Cana
For the pick up truck I would suggest to add a cover on the box to make sure that the laguage is safe and no one pick it up when the vieckle stops .
View more