Europcar ok, Qeeq.com prices not "all-included"

The car we received had existing damage to the front. The front/passenger side bumper came undone from the screw and I had to use a word hanger to hold it together. Wipers needed to be replaced.

Everything about the car was in line with what I wait! They accept my credit card insurance but I had the obligation (no choice for me) to buy "24 hours road assistance 1.95$Us per day so my cost for 14 days was 35$ all taxes included more then what I subscribe! I am realy mad about it because I did not want that cost and I think that when I buy something I should pay the amount agreed. Because you have no choice to decline that kind of cost should be included when you ask to submit a price

My experience upon check out was very poor as the agent kept ringing my card through multiple times. I have since tried to get a credit so that I can rent a car upon my return and the customer care is making it difficult saying I have to get the money from my bank. I paid with major credit card. Very displeased especially since I made it clear I would take a credit.

Europcar try to make me buy an extra insurance at the cost of more than 400 usd for the renting period, I denied and show that I was cover by your insurance. Since I was not taking their insurance they increase to 2500 usd the deposit . Clearly they were opting mi credit card was not covering the amount requested. It was not the case

For the pick up truck I would suggest to add a cover on the box to make sure that the laguage is safe and no one pick it up when the vieckle stops .