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Customer Service
January 27, 2025
Destination: Oulu
We booked also a baby seat for a 6month old baby; however the seat was dirty, worn and barely suitable for a 6month old kid, it was more for a todler seat. Europecar staff at Oulu airport are absolutely fabulous, and helpful!
View moreJanuary 15, 2025
Destination: Kittila
雪道でも安心して運転できた
View moreJanuary 1, 2025
Destination: Helsinki
Horrible. It was agreed at QEEQ a deposit of 1017€ and they charged 1500€. More they even didn’t care about the info that I have sent regarding the info and threatened me that If I didn’t pay they will not handle the car keys. Then charged me 75€ of arriving late knowing that it was my plane delayed. The worst of all was that they said that they need to charge the delayed fee because the office was closed but when delivering the car , it was on opening hours and the office was also closed and none to take care of the returning of the deposit. They kidnapped the deposit amount for 5 working days because they said that they need to see if there is speeding tickets or whatever. Very poor service.
View moreNovember 20, 2024
Destination: Helsinki
The deposit blocked at my credit car was higher than declared in booking.
View moreNovember 13, 2024
Destination: Rovaniemi
Staff was helpful though it would be a bonus to tell how to find the electric charge port door opening button
View moreJuly 25, 2024
Destination: Helsinki
The rental store service is convenient, so I give it a high rating.
View moreJuly 21, 2024
Destination: Turku
Pretty good
View moreJuly 9, 2024
Destination: Rovaniemi
Fast service, convenient car pickup
View moreJuly 6, 2024
Destination: Helsinki
Very good
View moreJuly 6, 2024
Destination: Rovaniemi
Overall good, but the car doesn't support CarPlay, making navigation very inconvenient.
View moreJuly 1, 2024
Destination: Rovaniemi
Very satisfied
View moreJune 23, 2024
Destination: Helsinki
Efficient service and friendly staff.
View moreJune 20, 2024
Destination: Helsinki
Satisfied
View moreJune 9, 2024
Destination: Helsinki
Very satisfied
View moreJune 4, 2024
Destination: Helsinki
Standard service, neither good nor bad.
View moreJune 1, 2024
Destination: Oulu
Very satisfied
View moreMay 7, 2024
Destination: Helsinki
Very satisfied
View moreApril 16, 2024
Destination: Helsinki
Staff were unfriendly.
View moreMarch 16, 2024
Destination: Helsinki
Pretty good
View moreMarch 14, 2024
Destination: Oulu
It's a legitimate company. Due to traffic issues at the airport, I returned the car over 4 hours late and was charged a €100 deposit.
View moreMarch 3, 2024
Destination: Helsinki
Very satisfied, the customer service was patient and polite.
View moreFebruary 23, 2024
Destination: Rovaniemi
We were given a Toyota Corolla Touring model of the same class, which was more convenient as we usually drive Toyota at home. The car pick-up and return procedures were very simple and took just five minutes, with no unnecessary upselling. The car was already equipped with snow tires. We were initially concerned about the road conditions in Lapland during the snow season, but there was no need to worry; the roads were in great condition. We were even lucky enough to see the Northern Lights while driving at night.
View moreFebruary 20, 2024
Destination: Rovaniemi
The staff was very helpful.
View moreFebruary 18, 2024
Destination: Rovaniemi
I must praise the service guy at Europcar in Rovaniemi. Our luggage was larger than expected, and the car we booked was too small. The staff arranged a brand-new 7-seater van for us, and it fit all the luggage for our family of five perfectly. Very satisfied!
View moreFebruary 17, 2024
Destination: Rovaniemi
Extremely satisfied with the car rental experience. The pick-up process was convenient and quick. Simply present your order and international driving permit, sign the printed documents from the staff, and swipe your card to complete the transaction.
View moreFebruary 17, 2024
Destination: Helsinki
The conversation was pleasant, the process efficient, no upselling.
View moreFebruary 12, 2024
Destination: Rovaniemi
I'm currently concerned about the 1500 euros deposit I paid. When will it be refunded?
View moreFebruary 11, 2024
Destination: Rovaniemi
Pickup and return were both at the airport, and it's easy to find because the airport is not large.
View moreFebruary 3, 2024
Destination: Kittila
Very satisfied!
View moreJanuary 29, 2024
Destination: Helsinki
Very satisfied
View moreJanuary 27, 2024
Destination: Rovaniemi
The vehicle is relatively new, well-maintained, and the service staff is very friendly.
View moreJanuary 10, 2024
Destination: Helsinki
Satisfactory
View moreJanuary 9, 2024
Destination: Rovaniemi
Car was great, although engine light came on to say it had been over-filled with oil, the washer fluid light and the tyre pressure light on our last day of hire. We hadn't driven very much so presumably these things had not been checked before the car was issued to us. Otherwise, car was great - clean and the size we were expecting. Service was good at the airport as well once you had used their phone for an advisor to attend.
View moreJanuary 7, 2024
Destination: Oulu
Picking up and returning the car during working hours is very inconvenient because there's never anyone at the store! I bought full insurance and returned the car with a full tank, but they still charged me extra fees! This issue hasn't been resolved yet! The Hertz staff said: We are Finnish, you have to trust me! But I ended up being charged dozens of euros extra upon returning the car. Fortunately, I took videos and photos during both pickup and return. However, the store hasn't replied and the phone is unreachable! This is the first time I dislike a brand so much because of an experience at one location!
View moreJanuary 3, 2024
Destination: Helsinki
Advice on pick up was in correct. App and comms said to meet in the car park. The service provider was a different company name (Scandia rent) vs the one listed on the booking. So it took a number of phone calls and going to the information point at the airport to collect the car. On the return journey we paid 175 euro to have an alternate drop off location to the pick up, but again multiple phone calls were required to coordinate.
View moreJanuary 2, 2024
Destination: Rovaniemi
Great option in Finland - the car was in great condition and I didn't have any problems.
View moreDecember 30, 2023
Destination: Kemi
Very satisfied
View moreDecember 23, 2023
Destination: Rovaniemi
Very satisfied
View moreDecember 13, 2023
Destination: Rovaniemi
New card, easy pick up and drop off.
View moreNovember 7, 2023
Destination: Helsinki
Modernes Auto mit Automatik, Abstandsmessung und Tempomat. Alles super, total zufrieden, immer wieder
View moreSeptember 10, 2023
Destination: Helsinki
The pickup address and all the phone numbers provided by the platform were incorrect. How can customers pick up their cars this way? Zuzuche lacks valid information about the car rental company and cannot provide service for changing cars with other car rental companies in case of emergencies. They just said they sent an email and we have to wait for a reply. As a result, it delayed our schedule by a day.
View moreAugust 4, 2022
Destination: Tampere
The guy was very friendly and informative; he collected us promptly as arranged at the start of the hire. The whole process was easy.
View moreMay 30, 2022
Destination: Rovaniemi
Great rental service and great car. I got a free upgrade and it was amazing. Drove all the way to Inari without breaking a sweat
View moreDecember 7, 2021
Destination: Tampere
The car was as expected however the fuel was not full. They took a note of it and hopefully will give me a discount for the next rental.
View moreSeptember 23, 2021
Destination: Oulu
Handed car in early since we ran out of time. Needed to get toHelsinki earlier but charge was required to drop the car at a new condition. Gave up car three days earlier but no compensation was received for a shorter rental. Flexibility was not as easy as it is in the United States.
View moreMarch 17, 2021
Destination: Kittila
The car had a warning light on for low tyre pressure. Tried to service thd tyre at gas station that was closed. Called your service number. Guy responds that this is an instrument failure or false warning light, typical for cold climate and this car model. Your guy at airport could have told us.
View moreAugust 12, 2020
Destination: Helsinki
Alamo staff great
View moreJune 27, 2020
Destination: Tampere
Yes. I was expecting a small car. I am given a opel grandland x. It was quite spacious and comfortable. Very high profile features. I was very happy with it.
View moreFebruary 24, 2020
Destination: Helsinki
Okay
View moreJanuary 22, 2020
Destination: Rovaniemi
Good service
View more