Oman Car Rentals

They are probably the best.

Very satisfied, highly recommend this car rental company.

Thank you Europcar! The service was great, and the receptionist Turkma was very friendly and efficient. What impressed me the most was that after returning the car, I forgot my watch in the trunk. I contacted the staff member Jeafer, and he kept it safe for me. The communication was very smooth. I am very grateful and highly recommend this rental company!

Really great, the car replacement process was easy to communicate.

Very satisfied

The Changan car provided was not easy to drive and the air conditioning was insufficient in the heat.

They brought the car to the airport parking lot, and right after the inspection, they pulled out a POS machine and asked me to pay 50 local currency (equivalent to nearly 1000 RMB), telling me it was just a temporary hold on my credit card and would be released when the order ended. (I had purchased full insurance for this order, but they still forced me to pay this fee, which is outright fraud. I bought full insurance to avoid these issues, yet I was still forced to pay.) However, when the order ended, no one contacted me about how to unfreeze or handle this money. When I consulted with my bank, they told me the payment was taken directly and not held, and now, over a month has passed with no contact from anyone. When I tried to reach their customer service for support, no one responded. Very disappointing. The most frustrating part is that they didn't have the Hongqi car I wanted, yet they forcefully gave me a Cowin instead. Honestly, I've never heard of this brand, and driving it was terrible. If they didn't have the Hongqi available, they shouldn't have accepted my order. The customer service even told me this car was newer and better than the Hongqi. I've never seen such industrial junk in my home country; the interior was full of plastic noises. Truly garbage.

Satisfied! High efficiency.

Both pickup and return were smooth, and the service was excellent.

Hardly any queue at all

The car was dirty inside, I'm not happy

Service is excellent. No upselling of insurance or hidden charges. They also provided directions for picking up the car. Very satisfied.

Satisfied

Very good

Very good

Picking up and dropping off the car were both at the same parking lot, and they provided picture instructions, making it easy to find.

Overall, I am very satisfied. The staff printed the return route for one-way rentals, making it very convenient to find the location when returning the car. This was particularly considerate. We purchased the full insurance, and the return process only took 5 minutes. I recommend getting full insurance; you won't need to worry about any issues during the trip as the car rental company will handle everything.

Very good

The counter inside the airport is relatively easy to find. The pickup is in the parking lot, and there was no one to guide us. We had to follow the directions from the counter. We waited more than half an hour for the car, which was different from the one we reserved. We booked a sedan, but we got a hatchback. We were told it could fit two 24-inch suitcases, but the hatchback clearly couldn't. This was very disappointing. Also, in Oman, you have to wash the car before returning it, or you'll be charged. When returning the car, the store asked for the booking slip again, even though they had already checked it when we picked up the car. Overall, compared to experiences in China, there is still much room for improvement.

Convenient and efficient, no unnecessary talk.

The overall service was average. The staff had a cold attitude during the car rental process and it took a long time. They didn't clearly explain the specific requirements and just asked me to sign an electronic document that I couldn't understand. I booked a Hyundai Tucson SUV, but they gave me a Toyota Corolla sedan instead. They didn't explain or respond to my concerns, and I had to take the car as is. When we went to the Green Mountain in Nizwa, the sedan was not allowed in the mountainous area, so we had to rent a local SUV for a day at the cost of 800 RMB, which caused additional expenses.

They were amazing. Most cooperative & helpful folks.

Very satisfied, easy to rent and return.

Got an unexpected upgrade to Chevrolet Groove, which was quite nice!

The fuel cap would not open and we had to change the car after day one as we could not add fuel. A Damn nuisance and a waste of a half day…

I had to pay for a car wash when returning the car without prior notice, and I was given a cheaper Nissan model.

受け渡しがスムーズで　不必要な説明はなく　それでいて　駐車場の出方など　ちゃんと説明してくれたので　トラブルなく　ドライブできました。

Overcharged, refund my money quickly. Terrible.

Picked up with a full tank policy, but they gave me half a tank of fuel. I returned the car with a full tank and they didn't refund the fuel cost. Complained to the rental company but no resolution...

Europcar at this location (Muscat, Oman) were very efficient and friendly. I was upgraded to a larger vehicle at no cost to me. Very satisfied.

This was one of the best experiences ever while renting a car (even without any upgrades). We have very much appreciated the quality of service, smoothness of the pick-up/drop-off, the hospitability and friendliness of the people

Good

The car was great!

It’s ok

We were given a good vehicle that was clean and with good appearance. The only comment that I had was the that the gentleman that issued me the vehicle effectively increased the fuel level about a quarter tank than what was actually in the tank. I only found this out when I left the airport. I know it was my fault for not checking before driving away but what happened from the staff member was unacceptable.

The service wasn't as expected. Nonetheless, we booked a very good 4WD car, once arrived, it's wasn't available. The Europcar supervisor pushed us to pick a 4WD car from a lower class (and cheaper) once, in reality, one of his employees told us that there were cars to upgrade instead to downgrade our (expensive) booking. His behavior was very sneaky and if you're not strong in holding your position (I paid for an excellent 4WD), you might end with a car with lower performances. I believe that they should think more about how to treat better their customers and give real value for the money we spend.

Base on my experience with the rent car I almost never got what I actually rented, some claim will give upgrade but i don't think so.. But this time it was real upgrade as i rented Rav 4 and they give me Pajero 2019

Un affichage du nom du loueur est indispensable, j'ai fais 3 guichet différent avant de trouvé le bon .... qui était Europcar

I was upgraded to Rav4 which was very good alternative

Clean new cars

I have booked Toyota Rav4. However, i have been provided with Kia Sportage!! Anyway it was very good and exceeded my expectations. The stuff were very helpful. There were two negative points: 1) it takes long time to pick up the car. 2) when I drop off the car I have been asked to pay OMR 5 (around USD 13) as car wash fees which is too much.

They they a good job.

Great value and the counter staff were fantastic help.

None

whilst the counter staff were very good, car handover was very poor - the chap filled out the form identifying all of the existing damage to the car - switched the engine on then said "there you are" and walked off

- The rental pick up location was not clearly specified and I had to ask almost all rental agency there about Interrent! the agency incharge of this had a comple different name (Europe Cars)! There was no clear indication that Europe cars are the same as Interrent. - The car was so terrible and although it was automatic, it felt like I am driving a manual car. - I am still waiting for my refund which I don't know when will I receive it. when I picked the car they told me I will get it back once I drop the car and this didn't happen yet

I was obliged to take full insurance because it didnt take debit card for caution...

Already complained, no need to repeat.

Cars need to be cleaned properly and FULLY fueled.

The deposit was refunded very quickly; I returned the car the same day and received the deposit back on the same day.