The overall service was average. The staff had a cold attitude during the car rental process and it took a long time. They didn't clearly explain the specific requirements and just asked me to sign an electronic document that I couldn't understand. I booked a Hyundai Tucson SUV, but they gave me a Toyota Corolla sedan instead. They didn't explain or respond to my concerns, and I had to take the car as is. When we went to the Green Mountain in Nizwa, the sedan was not allowed in the mountainous area, so we had to rent a local SUV for a day at the cost of 800 RMB, which caused additional expenses.

Picked up with a full tank policy, but they gave me half a tank of fuel. I returned the car with a full tank and they didn't refund the fuel cost. Complained to the rental company but no resolution...

Due to my own oversight, I didn't check properly when renting the car. The car was actually given to me with half a tank of fuel, which I realized only after starting the engine. By then, the staff had already left. I believe the person handing over the car should have informed me about this. With limited time on a trip, I didn't want the hassle of going back and forth. Fortunately, fuel prices in the Middle East are very low, around three currency units per liter.