MUSCAT CAR RENTAL REVIEWS

Satisfied! High efficiency.

Thank you Europcar! The service was great, and the receptionist Turkma was very friendly and efficient. What impressed me the most was that after returning the car, I forgot my watch in the trunk. I contacted the staff member Jeafer, and he kept it safe for me. The communication was very smooth. I am very grateful and highly recommend this rental company!

Really great, the car replacement process was easy to communicate.

The overall service was average. The staff had a cold attitude during the car rental process and it took a long time. They didn't clearly explain the specific requirements and just asked me to sign an electronic document that I couldn't understand. I booked a Hyundai Tucson SUV, but they gave me a Toyota Corolla sedan instead. They didn't explain or respond to my concerns, and I had to take the car as is. When we went to the Green Mountain in Nizwa, the sedan was not allowed in the mountainous area, so we had to rent a local SUV for a day at the cost of 800 RMB, which caused additional expenses.

Service is excellent. No upselling of insurance or hidden charges. They also provided directions for picking up the car. Very satisfied.

The deposit was refunded very quickly; I returned the car the same day and received the deposit back on the same day.

They are probably the best.

The counter inside the airport is relatively easy to find. The pickup is in the parking lot, and there was no one to guide us. We had to follow the directions from the counter. We waited more than half an hour for the car, which was different from the one we reserved. We booked a sedan, but we got a hatchback. We were told it could fit two 24-inch suitcases, but the hatchback clearly couldn't. This was very disappointing. Also, in Oman, you have to wash the car before returning it, or you'll be charged. When returning the car, the store asked for the booking slip again, even though they had already checked it when we picked up the car. Overall, compared to experiences in China, there is still much room for improvement.

Very satisfied, easy to rent and return.

The car was dirty inside, I'm not happy

The Changan car provided was not easy to drive and the air conditioning was insufficient in the heat.

Very satisfied, highly recommend this car rental company.

Very satisfied

Picking up and dropping off the car were both at the same parking lot, and they provided picture instructions, making it easy to find.

Very good

Convenient and efficient, no unnecessary talk.

Hardly any queue at all

Very good

Satisfied

They brought the car to the airport parking lot, and right after the inspection, they pulled out a POS machine and asked me to pay 50 local currency (equivalent to nearly 1000 RMB), telling me it was just a temporary hold on my credit card and would be released when the order ended. (I had purchased full insurance for this order, but they still forced me to pay this fee, which is outright fraud. I bought full insurance to avoid these issues, yet I was still forced to pay.) However, when the order ended, no one contacted me about how to unfreeze or handle this money. When I consulted with my bank, they told me the payment was taken directly and not held, and now, over a month has passed with no contact from anyone. When I tried to reach their customer service for support, no one responded. Very disappointing. The most frustrating part is that they didn't have the Hongqi car I wanted, yet they forcefully gave me a Cowin instead. Honestly, I've never heard of this brand, and driving it was terrible. If they didn't have the Hongqi available, they shouldn't have accepted my order. The customer service even told me this car was newer and better than the Hongqi. I've never seen such industrial junk in my home country; the interior was full of plastic noises. Truly garbage.