“ATTENTION: Europcar sneaky supervisor tried to downgrade our booking with a cheaper 4WD. Hold tight!”
About Europcar:4.7/10
The service wasn't as expected. Nonetheless, we booked a very good 4WD car, once arrived, it's wasn't available. The Europcar supervisor pushed us to pick a 4WD car from a lower class (and cheaper) once, in reality, one of his employees told us that there were cars to upgrade instead to downgrade our (expensive) booking.
His behavior was very sneaky and if you're not strong in holding your position (I paid for an excellent 4WD), you might end with a car with lower performances.
I believe that they should think more about how to treat better their customers and give real value for the money we spend.
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