Russia Car Rentals

It's acceptable.

The car got broken (gear system, no movement), without any cause, and had to be evacuated to a service centre. My day with important appointments was lost. The car has been replaced but it took time and caused inconveniences, including financial ones. My reclamation to Rentmotors stayed without any comment, neither apologies nor any suggestion for compensation.

The car rental counter is right in the airport hall, but it's just a small counter for one person. When I went there, my flight was delayed, and I had to cancel the reservation at the airport. Upon arrival, I couldn't rent a car anymore, and the on-site rental price was incredibly high! Returning the car was very troublesome. You have to drive the car into the airport parking lot, unload your luggage, and then return the car. After the rental company inspects it, you must pay to exit, and this fee is out of your own pocket! However, the car was very new!

The service was excellent

Машина была в технически неисправном состоянии. За 12 дней 2 раза отказал ручной тормоз, в результате чего произошло повреждение переднего бампера. Есть свидетели происшествия. Прошу разобраться с недобросовестным поставщиком в городе Иркутске.

both companies were very helpful

อยู่ตึกตรงข้ามสนามบินชั้น3 เวลาคืนรถทางเข้าสนามบินมาตึกระวังหลง

The car pick-up and return processes are simple. The staff is efficient and doesn't push any sales. The experience was excellent! Everything was clearly explained! The city drop-off location is convenient, with a gas station right next to it!

There was no car rental office at the train station. We had to call the rental company from Moscow to find out, and waited at least 40 minutes for them to bring the car. There was no prior notice. Due to unfamiliar roads, we parked just a few steps away from the drop-off point and were charged a 300 ruble parking fee. Bad experience!

The car pickup process was quick, and we didn't have to buy additional insurance. Returning the car was smooth as well. Although we washed the car the day before, it got dirty again on the return day due to heavy rain. I apologized because the contract stated the car should be in the same condition as when picked up, but the staff said no problem.

The staff at the rental company are quite nice

Компания RENTMOTORS превзошла ожидания. Такого быстрого, удобного, доброжелательного, даже какого-то теплого обслуживания не встречала давно. Машинка соответствовала заявленной, 2019 года выпуска - никаких вопросов. В силу разных обстоятельств потребовалось связываться с сотрудниками - очень просто, быстро и удобно. Спасибо компании и лично представителям Дмитрию и Илье, обслуживавшим нас в Калининградском аэропорту.

The service was excellent.

Overall pretty good. The key difference for travelers is that having a car versus not having one is like night and day, especially in a vast and sparsely populated country like Russia.

Car pick-up right outside the airport

At Sheremetyevo Airport in Moscow, I encountered a handsome guy who spoke excellent English. He was sincere, enthusiastic, and provided efficient service. He even walked me to the parking lot exit to generate a payment card before leaving. I am very grateful and satisfied.

Everything is good, thank you!

При возврате не было осмотра автомобиля, не сбросили акт осмотра на почту и пока не вернули деньги, заблокированные на карте

The staff were warm and attentive.

I ordered the car from a different location and had to request delivery, which incurred a delivery fee.

The staff at the pickup point was quite attentive and personally took us to the car lot. He carefully checked for surface issues before handing over the car and marked even minor scratches.

The rental and driver's license translation process was very satisfactory, but an unpleasant incident occurred when returning the car. We were a few minutes late to the airport return location, and the AVIS staff had already left for the day. We called customer service and were told we could use the self-service return by placing the keys in the metal box next to the AVIS office, but we couldn't find this box. We called AVIS customer service for almost an hour with no answer—not during the middle of the night, but just between 9 PM and 10 PM Beijing time. Online customer service was unhelpful, giving irrelevant answers. My friend and I were still looking for the box when it was time to board our flight. Eventually, we sought help from the local airport police to resolve this issue. I hope that in such cases, the car rental service can improve the customer service phone response rate.

Does not speak English

No one was there when picking up the car, had to wait a long time.

There was no one available when picking up the car, we had to wait for a long time.

A deposit of 45,000 rubles was deducted on October 5th. I returned the car on October 7th with no incidents, but as of today, November 17th, the deposit has not been returned. I have sent multiple emails to Europcar customer service with no response. The after-sales service of QEEQ is also very slow. I will never choose Europcar again!

Great service!

The address link can only use the built-in map, but it guides you to another location, which is nearly ten kilometers away from the actual rental point! Google Maps cannot be selected!

Pretty good. Quite fast.

Like: Pick up process was fairly simple and straightforward and so was dropping off. The vehicle was in good condition

Efficiency is relatively low. There's no 24-hour service at the airport and no staff when returning the car, you just leave the keys in a box. Maybe this is the Russian style.

Very thorough, the staff explained everything well

I upgraded to a BMW X3 at my own expense; the rental company had a great attitude and was very accommodating.

I booked a Tiguan but received a Nissan SUV. The car was clean and tidy. Thought I would pick up the car from the rental office, but it was delivered to the train station instead. There was an additional charge for this delivery, which was not mentioned before. The pick-up location did not match the one indicated online, and it took me an hour and a half to find the car. The contract was entirely in Russian, which I couldn't understand.

The rental company's branch was canceled. It took me 2 hours to find another branch to handle the rental, causing a lot of inconvenience.

Service in Russia needs urgent improvement

The service was excellent, picking up the car was easy, and the return process was simple and time-saving!

It was okay. Because of the language barrier, my wife did most of the communication. I don't have a strong impression, but it felt alright.

Not bad.

The efficiency is too low, but the staff's attitude is acceptable.

The staff picked us up from the airport and helped us with the procedures. They were very friendly, and the rental deposit was also quite low, only 10,000 rubles. However, the GPS was not very helpful and made us take extra routes, but overall we were satisfied. They picked up the car from the hotel when we returned it.

The store location is not obvious.

It was easy to find the Avis store at Moscow airport. A tall Russian guy who speaks fluent English assisted us. The rented Tiguan wasn't available initially, so they offered a Skoda. However, we found that the window controls were broken. Since there were no other suitable cars at the location, he contacted another store in Moscow. Realizing the peak hours, he suggested we drive to our hotel first. Later, his colleague drove a new Mercedes SUV to our hotel and exchanged the car there. He even demonstrated how to exit the airport gate for us and stayed until we understood. Just as we were checking in at the hotel, his colleague arrived with the Mercedes. The windshield got chipped by a stone during our trip, but when we returned, the inspection and billing process was quick.

The staff don't speak English, and the price she showed me was around RUB 2400. Why do I need to pay over 4000 when booking through this website?

Naprokat does not have an office at the airport! We had to pick up the car in the parking lot. The address on the QEEQ order was fake. The rental was scheduled for 19:00. Starting from 18:30, we called several times and always received a reply to wait another 5-10 minutes. It took six or seven calls before we finally got the car at 20:30. The car we received was newer and larger than expected, with only 5,000 kilometers on it.

This company's location is easy to find and the service is excellent. Although the front desk attendant's English wasn't fluent, he used an English-Russian translation app very smoothly, so communication wasn't an issue. The car was in great condition, very new and clean. They won't try to upsell you unnecessary things. The guy I talked to on the phone spoke excellent English and I finally met him when returning the car. He was tall and handsome; not sure if he's rich. He was also very efficient. Russia is a beautiful and great country, perfect for a road trip!

Satisfied

Overall, it's satisfactory.