Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle.
Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental.
Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results.
However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available.
After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with.
If you're planning to cross any borders during your trip, bear in mind:
1. You may have to pay more.
There are often extra fees, taxes or additional cover you'll pay at the car hire counter.
2.It may not be allowed.
Depending on where you're hiring, you may not be able to take your car to another country.
Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ.
Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
March 20, 2024
Destination: Moscow
It's acceptable.
View moreOctober 1, 2021
Destination: Moscow
The car got broken (gear system, no movement), without any cause, and had to be evacuated to a service centre. My day with important appointments was lost. The car has been replaced but it took time and caused inconveniences, including financial ones. My reclamation to Rentmotors stayed without any comment, neither apologies nor any suggestion for compensation.
View moreJune 11, 2020
Destination: Vladivostok
The car rental counter is right in the airport hall, but it's just a small counter for one person. When I went there, my flight was delayed, and I had to cancel the reservation at the airport. Upon arrival, I couldn't rent a car anymore, and the on-site rental price was incredibly high! Returning the car was very troublesome. You have to drive the car into the airport parking lot, unload your luggage, and then return the car. After the rental company inspects it, you must pay to exit, and this fee is out of your own pocket! However, the car was very new!
View moreJune 5, 2020
Destination: Moscow
The service was excellent
View moreMarch 22, 2020
Destination: Irkutsk
Машина была в технически неисправном состоянии. За 12 дней 2 раза отказал ручной тормоз, в результате чего произошло повреждение переднего бампера. Есть свидетели происшествия. Прошу разобраться с недобросовестным поставщиком в городе Иркутске.
View moreFebruary 8, 2020
Destination: Irkutsk
Satisfied
View moreJanuary 29, 2020
Destination: Irkutsk
both companies were very helpful
View moreDecember 26, 2019
Destination: Saint Petersburg
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View moreNovember 6, 2019
Destination: Moscow
The car pick-up and return processes are simple. The staff is efficient and doesn't push any sales. The experience was excellent! Everything was clearly explained! The city drop-off location is convenient, with a gas station right next to it!
View moreOctober 10, 2019
Destination: Moscow
There was no car rental office at the train station. We had to call the rental company from Moscow to find out, and waited at least 40 minutes for them to bring the car. There was no prior notice. Due to unfamiliar roads, we parked just a few steps away from the drop-off point and were charged a 300 ruble parking fee. Bad experience!
View moreOctober 9, 2019
Destination: Moscow
The car pickup process was quick, and we didn't have to buy additional insurance. Returning the car was smooth as well. Although we washed the car the day before, it got dirty again on the return day due to heavy rain. I apologized because the contract stated the car should be in the same condition as when picked up, but the staff said no problem.
View moreOctober 8, 2019
Destination: Vladivostok
The staff at the rental company are quite nice
View moreSeptember 29, 2019
Destination: Kaliningrad
Компания RENTMOTORS превзошла ожидания. Такого быстрого, удобного, доброжелательного, даже какого-то теплого обслуживания не встречала давно. Машинка соответствовала заявленной, 2019 года выпуска - никаких вопросов. В силу разных обстоятельств потребовалось связываться с сотрудниками - очень просто, быстро и удобно. Спасибо компании и лично представителям Дмитрию и Илье, обслуживавшим нас в Калининградском аэропорту.
View moreSeptember 24, 2019
Destination: Moscow
The service was excellent.
View moreSeptember 5, 2019
Destination: Saint Petersburg
Overall pretty good. The key difference for travelers is that having a car versus not having one is like night and day, especially in a vast and sparsely populated country like Russia.
View moreAugust 28, 2019
Destination: Vladivostok
Car pick-up right outside the airport
View moreAugust 26, 2019
Destination: Moscow
Overall, it's satisfactory.
View moreAugust 25, 2019
Destination: Moscow
At Sheremetyevo Airport in Moscow, I encountered a handsome guy who spoke excellent English. He was sincere, enthusiastic, and provided efficient service. He even walked me to the parking lot exit to generate a payment card before leaving. I am very grateful and satisfied.
View moreAugust 14, 2019
Destination: Novosibirsk
Everything is good, thank you!
View moreAugust 4, 2019
Destination: Sochi
При возврате не было осмотра автомобиля, не сбросили акт осмотра на почту и пока не вернули деньги, заблокированные на карте
View moreJune 23, 2019
Destination: Moscow
The staff were warm and attentive.
View moreJune 9, 2019
Destination: Saint Petersburg
I ordered the car from a different location and had to request delivery, which incurred a delivery fee.
View moreMay 18, 2019
Destination: Moscow
The staff at the pickup point was quite attentive and personally took us to the car lot. He carefully checked for surface issues before handing over the car and marked even minor scratches.
View moreMay 12, 2019
Destination: Irkutsk
The rental and driver's license translation process was very satisfactory, but an unpleasant incident occurred when returning the car. We were a few minutes late to the airport return location, and the AVIS staff had already left for the day. We called customer service and were told we could use the self-service return by placing the keys in the metal box next to the AVIS office, but we couldn't find this box. We called AVIS customer service for almost an hour with no answer—not during the middle of the night, but just between 9 PM and 10 PM Beijing time. Online customer service was unhelpful, giving irrelevant answers. My friend and I were still looking for the box when it was time to board our flight. Eventually, we sought help from the local airport police to resolve this issue. I hope that in such cases, the car rental service can improve the customer service phone response rate.
View moreFebruary 21, 2019
Destination: Vladivostok
Does not speak English
View moreJanuary 15, 2019
Destination: Moscow
No one was there when picking up the car, had to wait a long time.
View moreJanuary 15, 2019
Destination: Moscow
There was no one available when picking up the car, we had to wait for a long time.
View moreNovember 17, 2018
Destination: Moscow
A deposit of 45,000 rubles was deducted on October 5th. I returned the car on October 7th with no incidents, but as of today, November 17th, the deposit has not been returned. I have sent multiple emails to Europcar customer service with no response. The after-sales service of QEEQ is also very slow. I will never choose Europcar again!
View moreOctober 9, 2018
Destination: Moscow
Great service!
View moreSeptember 14, 2018
Destination: Moscow
The address link can only use the built-in map, but it guides you to another location, which is nearly ten kilometers away from the actual rental point! Google Maps cannot be selected!
View moreSeptember 6, 2018
Destination: Moscow
Pretty good. Quite fast.
View moreAugust 27, 2018
Destination: Saint Petersburg
Like: Pick up process was fairly simple and straightforward and so was dropping off. The vehicle was in good condition
View moreAugust 10, 2018
Destination: Moscow
Efficiency is relatively low. There's no 24-hour service at the airport and no staff when returning the car, you just leave the keys in a box. Maybe this is the Russian style.
View moreJuly 27, 2018
Destination: Moscow
Very thorough, the staff explained everything well
View moreNovember 30, 2017
Destination: Sochi
I upgraded to a BMW X3 at my own expense; the rental company had a great attitude and was very accommodating.
View moreSeptember 19, 2017
Destination: Moscow
I booked a Tiguan but received a Nissan SUV. The car was clean and tidy. Thought I would pick up the car from the rental office, but it was delivered to the train station instead. There was an additional charge for this delivery, which was not mentioned before. The pick-up location did not match the one indicated online, and it took me an hour and a half to find the car. The contract was entirely in Russian, which I couldn't understand.
View moreJuly 25, 2017
Destination: Moscow
The rental company's branch was canceled. It took me 2 hours to find another branch to handle the rental, causing a lot of inconvenience.
View moreJuly 7, 2017
Destination: Moscow
Service in Russia needs urgent improvement
View moreApril 13, 2017
Destination: Moscow
The service was excellent, picking up the car was easy, and the return process was simple and time-saving!
View moreDecember 22, 2016
Destination: Moscow
It was okay. Because of the language barrier, my wife did most of the communication. I don't have a strong impression, but it felt alright.
View moreDecember 20, 2016
Destination: St Petersburg1
Not bad.
View moreFebruary 24, 2016
Destination: Moscow
The efficiency is too low, but the staff's attitude is acceptable.
View moreOctober 17, 2015
Destination: Moscow
The staff picked us up from the airport and helped us with the procedures. They were very friendly, and the rental deposit was also quite low, only 10,000 rubles. However, the GPS was not very helpful and made us take extra routes, but overall we were satisfied. They picked up the car from the hotel when we returned it.
View moreAugust 19, 2015
Destination: Moscow
The store location is not obvious.
View moreAugust 12, 2015
Destination: Moscow
It was easy to find the Avis store at Moscow airport. A tall Russian guy who speaks fluent English assisted us. The rented Tiguan wasn't available initially, so they offered a Skoda. However, we found that the window controls were broken. Since there were no other suitable cars at the location, he contacted another store in Moscow. Realizing the peak hours, he suggested we drive to our hotel first. Later, his colleague drove a new Mercedes SUV to our hotel and exchanged the car there. He even demonstrated how to exit the airport gate for us and stayed until we understood. Just as we were checking in at the hotel, his colleague arrived with the Mercedes. The windshield got chipped by a stone during our trip, but when we returned, the inspection and billing process was quick.
View moreFebruary 27, 2015
Destination: St Petersburg1
The staff don't speak English, and the price she showed me was around RUB 2400. Why do I need to pay over 4000 when booking through this website?
View moreOctober 1, 2014
Destination: Moscow
Naprokat does not have an office at the airport! We had to pick up the car in the parking lot. The address on the QEEQ order was fake. The rental was scheduled for 19:00. Starting from 18:30, we called several times and always received a reply to wait another 5-10 minutes. It took six or seven calls before we finally got the car at 20:30. The car we received was newer and larger than expected, with only 5,000 kilometers on it.
View moreAugust 25, 2014
Destination: Moscow
This company's location is easy to find and the service is excellent. Although the front desk attendant's English wasn't fluent, he used an English-Russian translation app very smoothly, so communication wasn't an issue. The car was in great condition, very new and clean. They won't try to upsell you unnecessary things. The guy I talked to on the phone spoke excellent English and I finally met him when returning the car. He was tall and handsome; not sure if he's rich. He was also very efficient. Russia is a beautiful and great country, perfect for a road trip!
View more