To drive in Saudi Arabia, a valid driver's license from country of residence is required. An International driver's license is highly recommended for anyone live outside Saudi Arabia as some car rental company will require international drivers to present an IDP. Driver's license printed with non Roman Alphabet must present an IDP together with the original driver’s license.
The license should be held for at least 1 or 2 years(according to car rental company) with no major endorsements.
*Attention! Some car rental companies would have different requirements. Please check Terms and Conditions during the booking process.
5Acceptable. Be aware and take the risk if need to.
No customer service phone number was provided. Downgraded vehicle or pay three time the fees to upgrade (vehicle ordered not available)
Forget my glasses - Although they inspected the car upsind down did not remind me.
My previous rental experiences from Budget were very good, however this time the model / brand i booked was not available. instead of upgrading my booking to a better model they gave me a smaller car for the same price.
The service is excellent, especially the Riyadh return office. The young gentleman who received the car was very enthusiastic and patient. Full marks for him.
I am writing to express my dissatisfaction with the recent rental experience I had with your company. upon arriving at the rental location, I was provided with a significantly smaller car than the one I had reserved and expected.the reservation clearly stated that I would be receiving a [hundyi elentra , or similar categories , which was essential for my trip due to , luggage space and comfort. Unfortunately, the vehicle provided to me was not suitable for my needs and its smaller.
it happen a conflict between the qeek company and the hertez company .
Main issue is Riyadh airport T2 pickup location always has issues of system
down or no cars resulting in long waits
Always go to T5 atleast they have cars
Car wasn’t cleaned properly inside but was good overall
There was a long queue at the counter and the process was very slow. Al Ula airport is quite small, so I suggest that one person quickly gets off the plane and heads to the counter to handle the car rental procedures.
The address of this rental car company on the website is incorrect. Tried Google and Apple maps! The phone number doesn't work, and all the provided contact information is wrong. Neither could the booking site provide the correct and valid information for the rental car. We couldn't find the place based on the provided address, and even the locals said the address doesn't exist. Later, we took a taxi to another Budget location, and they gave us the correct address for the rental car office, taking over 3 hours to finally get the car in Medina. The return process was equally frustrating. The staff at the return location only spoke Arabic. We had previously confirmed via email that the extra mileage fee was 0.63 local currency per kilometer, but the return staff claimed it was 3 local currency per kilometer! Overall, this has been the most tiring and unprofessional car rental experience.
The car's exterior was clean but the interior was dirty. HANCO is the only car rental company in Jeddah that allows driving with a Chinese driver's license. Doubtful about driving in Saudi Arabia with a Chinese driver's license? Local drivers tend to drive aggressively, often straddling lanes, changing lanes and turning without following rules. Many drivers seem to be from India and Pakistan.
Very poor: 1. No one speaks English 2. Mandatory requirement for a local SIM card to pick up the car 3. Did not follow standard procedure to charge for extra mileage 4. Charged an excessive deposit and forced to provide IBAN transfer information, refusing to refund via the original credit card
7.3Bad smell because of cigarette smoking i
High beam didn't work
Delivered almost with an empty tank
I got a free upgrade from Corolla to Sonata, but the previous car user was a smoker and it took a couple of days to get rid of smell. Also the high beam didn't work.
According to contact should be tank full to full, but the real case was same to same and the car delivered with almost empty tank (less than 70Km)
Guys, actually it was one of the worst experience I ever seen in my life! they gave the car without fuel, after 10 minutes from leaving the airport the car has been stopped because of the fuel and I waited more than an hour to go get fuel and get back to the car, it's really a shame!
It was observed that the front desk staff were asking about the payment that already paid online. I had to rle explain to him that I has already paid for the booking through Easyrentcar website.
The car was a brand new Corolla in absolutely pristine condition. It was truly a pleasure renting that car. The attitude of the service staff was very professional. The entire process was handled very well.
Car was new, clean, and in good condition. However, the front desk person did not see the reservation at first and it took him a long time to figure out a way to give me the car.
Pick-up and drop-off were very quick, done in a few minutes. However, even though I clearly paid for 8 days online, they insisted I only paid for 7 days. When I showed them my booking, the issue was immediately resolved. Not sure where the problem was.
Best rates found by QEEQ users in the last 30 days.
Frequently asked questions
Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle. Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental. Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results. However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available. After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with. If you're planning to cross any borders during your trip, bear in mind: 1. You may have to pay more. There are often extra fees, taxes or additional cover you'll pay at the car hire counter. 2.It may not be allowed. Depending on where you're hiring, you may not be able to take your car to another country. Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ. Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
January 14, 2025
Destination: Jeddah
No customer service phone number was provided. Downgraded vehicle or pay three time the fees to upgrade (vehicle ordered not available) Forget my glasses - Although they inspected the car upsind down did not remind me.
View moreJanuary 12, 2025
Destination: Riyadh
Nothing really
View moreDecember 24, 2024
Destination: Tabuk
Did not use the QEEQ reservation but made another even though I presented the QEEQ documents. Got charged double.
View moreDecember 22, 2024
Destination: Jeddah
My previous rental experiences from Budget were very good, however this time the model / brand i booked was not available. instead of upgrading my booking to a better model they gave me a smaller car for the same price.
View moreJune 19, 2024
Destination: Jeddah
Excellent!
View moreJune 17, 2024
Destination: AlUla
It's very convenient to see the counter right after exiting the airport.
View moreJune 11, 2024
Destination: Jeddah
Satisfied
View moreJune 4, 2024
Destination: Riyadh
The service is excellent, especially the Riyadh return office. The young gentleman who received the car was very enthusiastic and patient. Full marks for him.
View moreMay 25, 2024
Destination: AlUla
Very satisfied
View moreMay 6, 2024
Destination: AlUla
Good
View moreMarch 22, 2024
Destination: Jeddah
The service was okay, just slow.
View moreMarch 20, 2024
Destination: Riyadh
I am writing to express my dissatisfaction with the recent rental experience I had with your company. upon arriving at the rental location, I was provided with a significantly smaller car than the one I had reserved and expected.the reservation clearly stated that I would be receiving a [hundyi elentra , or similar categories , which was essential for my trip due to , luggage space and comfort. Unfortunately, the vehicle provided to me was not suitable for my needs and its smaller. it happen a conflict between the qeek company and the hertez company .
View moreMarch 9, 2024
Destination: Riyadh
Main issue is Riyadh airport T2 pickup location always has issues of system down or no cars resulting in long waits Always go to T5 atleast they have cars Car wasn’t cleaned properly inside but was good overall
View moreMarch 1, 2024
Destination: Riyadh
Excellent service. Great pick up - very fast. Drop off was even better - guy who handled the drop off was amazingly efficient - fastest ever drop off.
View moreFebruary 26, 2024
Destination: AlUla
There was a long queue at the counter and the process was very slow. Al Ula airport is quite small, so I suggest that one person quickly gets off the plane and heads to the counter to handle the car rental procedures.
View moreFebruary 14, 2024
Destination: Medina
Pretty good
View moreJanuary 2, 2024
Destination: Jeddah
Veey smooth!
View moreJanuary 2, 2024
Destination: Jeddah
Carbon good condition brand new
View moreDecember 27, 2023
Destination: Medina
The address of this rental car company on the website is incorrect. Tried Google and Apple maps! The phone number doesn't work, and all the provided contact information is wrong. Neither could the booking site provide the correct and valid information for the rental car. We couldn't find the place based on the provided address, and even the locals said the address doesn't exist. Later, we took a taxi to another Budget location, and they gave us the correct address for the rental car office, taking over 3 hours to finally get the car in Medina. The return process was equally frustrating. The staff at the return location only spoke Arabic. We had previously confirmed via email that the extra mileage fee was 0.63 local currency per kilometer, but the return staff claimed it was 3 local currency per kilometer! Overall, this has been the most tiring and unprofessional car rental experience.
View moreNovember 5, 2023
Destination: Jeddah
The car's exterior was clean but the interior was dirty. HANCO is the only car rental company in Jeddah that allows driving with a Chinese driver's license. Doubtful about driving in Saudi Arabia with a Chinese driver's license? Local drivers tend to drive aggressively, often straddling lanes, changing lanes and turning without following rules. Many drivers seem to be from India and Pakistan.
View moreSeptember 27, 2023
Destination: Medina
Very poor: 1. No one speaks English 2. Mandatory requirement for a local SIM card to pick up the car 3. Did not follow standard procedure to charge for extra mileage 4. Charged an excessive deposit and forced to provide IBAN transfer information, refusing to refund via the original credit card
View moreAugust 3, 2022
Destination: Jeddah
Excellent service, very smooth & quick.
View moreJuly 21, 2022
Destination: Dammam
Double charging, lack of synchronization between platform and store
View moreMay 26, 2022
Destination: Riyadh
كانت عملية الاستلام والتسليم جيدة وارتحت للتعامل معهم في كثير من حجوزاتي
View moreApril 6, 2022
Destination: Jeddah
I got a free upgrade from Corolla to Sonata, but the previous car user was a smoker and it took a couple of days to get rid of smell. Also the high beam didn't work. According to contact should be tank full to full, but the real case was same to same and the car delivered with almost empty tank (less than 70Km)
View moreAugust 13, 2021
Destination: Riyadh
Great
View moreFebruary 25, 2020
Destination: Riyadh
Guys, actually it was one of the worst experience I ever seen in my life! they gave the car without fuel, after 10 minutes from leaving the airport the car has been stopped because of the fuel and I waited more than an hour to go get fuel and get back to the car, it's really a shame!
View moreFebruary 25, 2020
Destination: Jeddah
Drop off was a bit far and the system did not capture that my payment has been prepaid
View moreFebruary 13, 2020
Destination: Jubail
The pickup and return process was convenient, communication in English was smooth, and the list of charges was clear.
View moreJanuary 15, 2020
Destination: Madina
It was observed that the front desk staff were asking about the payment that already paid online. I had to rle explain to him that I has already paid for the booking through Easyrentcar website.
View moreNovember 29, 2019
Destination: Dammam
The car was a brand new Corolla in absolutely pristine condition. It was truly a pleasure renting that car. The attitude of the service staff was very professional. The entire process was handled very well.
View moreNovember 10, 2019
Destination: Jeddah
احب ان اشكر موظف الاستقبال لدى اڤيس لحسن استقباله ولطافته.
View moreSeptember 21, 2019
Destination: Jeddah
Good front desk staff
View moreSeptember 6, 2019
Destination: Riyadh
As expected
View moreSeptember 6, 2019
Destination: Dammam
Very slow process and incorrect invoice
View moreJuly 23, 2019
Destination: Jeddah
Car was new, clean, and in good condition. However, the front desk person did not see the reservation at first and it took him a long time to figure out a way to give me the car.
View moreJuly 12, 2017
Destination: Jeddah
I rented a Toyota but was given a Roewe instead. They said there were no Toyotas left, only Roewe.
View moreJuly 15, 2016
Destination: Dammam
Pick-up and drop-off were very quick, done in a few minutes. However, even though I clearly paid for 8 days online, they insisted I only paid for 7 days. When I showed them my booking, the issue was immediately resolved. Not sure where the problem was.
View more