Saudi Arabia Car Rentals

No customer service phone number was provided. Downgraded vehicle or pay three time the fees to upgrade (vehicle ordered not available) Forget my glasses - Although they inspected the car upsind down did not remind me.

Nothing really

Did not use the QEEQ reservation but made another even though I presented the QEEQ documents. Got charged double.

My previous rental experiences from Budget were very good, however this time the model / brand i booked was not available. instead of upgrading my booking to a better model they gave me a smaller car for the same price.

Excellent!

It's very convenient to see the counter right after exiting the airport.

Satisfied

The service is excellent, especially the Riyadh return office. The young gentleman who received the car was very enthusiastic and patient. Full marks for him.

Very satisfied

Good

The service was okay, just slow.

I am writing to express my dissatisfaction with the recent rental experience I had with your company. upon arriving at the rental location, I was provided with a significantly smaller car than the one I had reserved and expected.the reservation clearly stated that I would be receiving a [hundyi elentra , or similar categories , which was essential for my trip due to , luggage space and comfort. Unfortunately, the vehicle provided to me was not suitable for my needs and its smaller. it happen a conflict between the qeek company and the hertez company .

Main issue is Riyadh airport T2 pickup location always has issues of system down or no cars resulting in long waits Always go to T5 atleast they have cars Car wasn’t cleaned properly inside but was good overall

Excellent service. Great pick up - very fast. Drop off was even better - guy who handled the drop off was amazingly efficient - fastest ever drop off.

There was a long queue at the counter and the process was very slow. Al Ula airport is quite small, so I suggest that one person quickly gets off the plane and heads to the counter to handle the car rental procedures.

Pretty good

Veey smooth!

Carbon good condition brand new

The address of this rental car company on the website is incorrect. Tried Google and Apple maps! The phone number doesn't work, and all the provided contact information is wrong. Neither could the booking site provide the correct and valid information for the rental car. We couldn't find the place based on the provided address, and even the locals said the address doesn't exist. Later, we took a taxi to another Budget location, and they gave us the correct address for the rental car office, taking over 3 hours to finally get the car in Medina. The return process was equally frustrating. The staff at the return location only spoke Arabic. We had previously confirmed via email that the extra mileage fee was 0.63 local currency per kilometer, but the return staff claimed it was 3 local currency per kilometer! Overall, this has been the most tiring and unprofessional car rental experience.

The car's exterior was clean but the interior was dirty. HANCO is the only car rental company in Jeddah that allows driving with a Chinese driver's license. Doubtful about driving in Saudi Arabia with a Chinese driver's license? Local drivers tend to drive aggressively, often straddling lanes, changing lanes and turning without following rules. Many drivers seem to be from India and Pakistan.

Very poor: 1. No one speaks English 2. Mandatory requirement for a local SIM card to pick up the car 3. Did not follow standard procedure to charge for extra mileage 4. Charged an excessive deposit and forced to provide IBAN transfer information, refusing to refund via the original credit card

Excellent service, very smooth & quick.

Double charging, lack of synchronization between platform and store

I got a free upgrade from Corolla to Sonata, but the previous car user was a smoker and it took a couple of days to get rid of smell. Also the high beam didn't work. According to contact should be tank full to full, but the real case was same to same and the car delivered with almost empty tank (less than 70Km)

Great

Guys, actually it was one of the worst experience I ever seen in my life! they gave the car without fuel, after 10 minutes from leaving the airport the car has been stopped because of the fuel and I waited more than an hour to go get fuel and get back to the car, it's really a shame!

Drop off was a bit far and the system did not capture that my payment has been prepaid

The pickup and return process was convenient, communication in English was smooth, and the list of charges was clear.

It was observed that the front desk staff were asking about the payment that already paid online. I had to rle explain to him that I has already paid for the booking through Easyrentcar website.

The car was a brand new Corolla in absolutely pristine condition. It was truly a pleasure renting that car. The attitude of the service staff was very professional. The entire process was handled very well.

احب ان اشكر موظف الاستقبال لدى اڤيس لحسن استقباله ولطافته.

Good front desk staff

As expected

Very slow process and incorrect invoice

Car was new, clean, and in good condition. However, the front desk person did not see the reservation at first and it took him a long time to figure out a way to give me the car.

I rented a Toyota but was given a Roewe instead. They said there were no Toyotas left, only Roewe.

Pick-up and drop-off were very quick, done in a few minutes. However, even though I clearly paid for 8 days online, they insisted I only paid for 7 days. When I showed them my booking, the issue was immediately resolved. Not sure where the problem was.

كانت عملية الاستلام والتسليم جيدة وارتحت للتعامل معهم في كثير من حجوزاتي