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Customer Service
March 8, 2025
Destination: Ljubljana
Very satisfied. The local service staff were very friendly, and the car was very clean.
View moreFebruary 1, 2025
Destination: Ljubljana
Very satisfied. A car rental company that is extremely pleasant, and their staff is super nice.
View moreJanuary 2, 2025
Destination: Ljubljana
The store is quite busy, and the overall service is decent. However, make sure to inspect the car's exterior carefully against the pictures in the order during pickup. In Slovakia during winter, cars use snow tires, and scratches on the tires are quite common, so check thoroughly!
View moreOctober 30, 2024
Destination: Ljubljana
The local rental company provides good service and well-maintained vehicles.
View moreOctober 25, 2024
Destination: Bled
Very satisfied, no hassle, chose Euro Car.
View moreOctober 16, 2024
Destination: Ljubljana
They were great. Convenient location They did ask me to pay for insurance which was over 40 euros which costed more than renting the car
View moreOctober 13, 2024
Destination: Ljubljana
Simple procedures and excellent service.
View moreSeptember 28, 2024
Destination: Ljubljana
The car is very new, the staff is friendly, and the overall experience was excellent.
View moreSeptember 25, 2024
Destination: Ljubljana
The overall service was smooth, and there was no upselling of additional insurance.
View moreSeptember 9, 2024
Destination: Ljubljana
Very satisfied, the car was in excellent condition.
View moreSeptember 9, 2024
Destination: Ljubljana
Excellent service at the airport desk. Smooth pick up
View moreAugust 30, 2024
Destination: Ljubljana
Satisfied
View moreAugust 22, 2024
Destination: Ljubljana
Excellent service
View moreJuly 20, 2024
Destination: Ljubljana
Overall satisfied. The staff recommended insurance when picking up the car, just decline if you don't need it. The car was relatively new, and the staff had already prepared the documents for cross-border travel. Very efficient. Returning the car was via a self-service key box.
View moreMay 23, 2024
Destination: Ljubljana
Very good
View moreMay 4, 2024
Destination: Ljubljana
They aggressively promote insurance and give a bad attitude if you don't buy it.
View moreApril 1, 2024
Destination: Ljubljana
Overall great experience. Pickup and drop-off locations are very convenient. Train costs in foreign countries are much higher.
View moreDecember 31, 2023
Destination: Ljubljana
Overall, it was pretty good. The deposit was low, and the service was quite decent. As long as you drive normally without any accidents, everything goes smoothly. Just a heads-up, in Slovenia, besides the car deposit, there’s an additional 15 euros highway fee. So, if you encounter this charge, don’t worry; it’s common here to have some extra fees and taxes.
View moreSeptember 5, 2022
Destination: Ljubljana
Outstanding car and rental service. Also best price!
View moreSeptember 15, 2021
Destination: Ljubljana
Excellent service from start to finish. Informative and efficient, and super pleasant. Made us feel really relaxed and reassured about the booking. Probably the best car hire experience we've had.
View moreAugust 24, 2020
Destination: Ljubljana
The service attitude was very good, and they provided ample information when picking up the car, but the queue time was a bit long.
View moreJanuary 14, 2020
Destination: Ljubljana
The car company in Ljubljana only had Mercedes and a bit bigger than the car I have booked. Honestly, I do not wanted to rent a bigger car in Europe due to the narrow streets and parking space is just not a great place to have a bigger car to park anywhere, so I wasn’t happy w when the staff told me that they don’t have anything smaller than the one we rented. I was extreamly careful w parking the car everywhere I go, so i didn’t have any scratch or dent when I returned the car, but when I rent the car there, staffs were a bit irritated and wanted to leave there coz of their work hr is over, so they just got annoyed when I asked for different car and asking for instructions of the car. I wasn’t happy with the way treated me there. Also the parking area has no gps signals so I couldn’t turn on the gps for a while after I drove the road that did not know exactly where to go but couldn’t stop for a while due to the narrow roads that has no space to stop at the side of the road, really terrifying to drive when you not used the road and already dark outside, so many cars were following behind my car... not good at all.
View moreJanuary 5, 2020
Destination: Ljubljana
Very good service at pick up and drop off. Courteous and helpful staff.
View moreOctober 10, 2019
Destination: Ljubljana
The process of picking up and returning the car was very convenient. However, I was disappointed that I didn't get the model I reserved, and the counter staff didn't inform me about this.
View moreAugust 27, 2019
Destination: Ljubljana
All the recommendation! Everything went smoothly!
View moreAugust 25, 2019
Destination: Ljubljana
We were a bit disappointed about the rental of a booster for our child- we didn’t get our suitcase with our booster in it so we had no choice but to rent one for 60 euros. We received our suitcase a day later and tried to return the booster and get a partial refund but they didn’t agree.
View moreAugust 14, 2019
Destination: Ljubljana
very good staff
View moreAugust 9, 2019
Destination: Ljubljana
The car was filled with scratches and dings, which was fine for driving. However, when we came back, there was a very small scratch on the front bumper (smaller than a quarter) that was made when we bumped some dirt. They made a huge deal about it and are taking it to the "insurance" and are going to charge us. I believe they will pocket the money since they clearly have not fixed the other spots on the car. Very dishonest, do not rent with them!
View moreJune 4, 2019
Destination: Bled
The car was brand new and the return process was easy.
View moreJune 3, 2019
Destination: Ljubljana
This is our third time renting from Europcar. We trust big companies more.
View moreApril 18, 2019
Destination: Ljubljana
Car was a bit banged up and I was given an Opel Astra instead of a i20 not a deal breaker but I did see cheaper quote for an Opel Astra by another company. Staff was very helpful and friendly
View moreFebruary 5, 2019
Destination: Ljubljana
The service was very friendly and they were willing to help solve any issues.
View moreFebruary 5, 2019
Destination: Ljubljana
Confusing to find the drop-off location. No sign where is parking place of that rent a car company.
View moreSeptember 7, 2018
Destination: Ljubljana
Like: Everything was fine... Car had no problems and was quite new.
View moreSeptember 5, 2018
Destination: Ljubljana
Great service, no waiting in line
View moreJuly 10, 2018
Destination: Ljubljana
Like: location, price, attitude of employees
View moreDislike: I asked in advance if the highway vignette is included in the price (I called the rental company). They assured me, that all cars have a vignette and I don't have to worry. When I returned the vehicle however, I had to pay 30 EUR for the highway vignette. The rental was still cheap, however I am not sure whether I will rent from this company again - other companies at the airport at least include the highway toll in the price when you rent it. The price at this company therefore seemed lower compared to others, but then I had to pay this surcharge.
January 26, 2017
Destination: Ljubljana
First of all, the store is hard to find; it's near the departure gate, next to a small post office. Getting the car was quick. The car was an Opel Corsa with 60,000 km on it. However, that night I found out that the headlights weren't working; the left one was completely out, and the right one was dim. Without streetlights in the mountains, it was impossible to drive. When I called the store, they said I was too far to swap or fix the car. Come on, if I were close, why would I rent a car? What a lame excuse. When returning the car, first about the garage: There are two gates with two slopes, one for taking a ticket and one for scanning it. The second gate is an employee entrance which doesn't work for us. Unaware, I got out to inspect, ensuring the handbrake was on and the car was stable. To my surprise, it started rolling down the steep slope. Weighing only 100 pounds, I couldn't stop it. Thankfully, I was quick and pulled the handbrake just in time; otherwise, the car would have crashed into the barrier. Now stuck on the slope, the car couldn't reverse uphill due to its small engine. Panicked, I ran to the store for help. They immediately asked if I had entered the wrong entrance and if the car was undamaged, showing they were aware of the trap. They had an employee swiped his card and drove it in effortlessly. Why couldn't they help initially? During the final inspection, they found a 2cm x 1cm scratch on the rim and blamed me for it, even though I didn't check at pickup. I reluctantly said I had driven carefully. The inspector said, 'You did well, just a small issue, 20 euros.' What does that imply? I give three stars as I acknowledge some of my mistakes but hope my experience helps others avoid such pitfalls.
View moreNovember 25, 2016
Destination: Ljubljana
The store staff was indifferent, and they tried to charge me an extra 30 euros for the highway fee when picking up the car. After my firm argument, they didn't charge it.
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