Overall satisfied. The staff recommended insurance when picking up the car, just decline if you don't need it. The car was relatively new, and the staff had already prepared the documents for cross-border travel. Very efficient. Returning the car was via a self-service key box.

They aggressively promote insurance and give a bad attitude if you don't buy it.

The process of picking up and returning the car was very convenient. However, I was disappointed that I didn't get the model I reserved, and the counter staff didn't inform me about this.

All the recommendation! Everything went smoothly!

Like: Everything was fine... Car had no problems and was quite new.