LJUBLJANA AIRPORT CAR RENTAL REVIEWS

Great service, no waiting in line

Excellent service from start to finish. Informative and efficient, and super pleasant. Made us feel really relaxed and reassured about the booking. Probably the best car hire experience we've had.

Really good. Was a little confused about the insurance add-on, as didn't realise this was via Qeeq rather than via the car hire company, but didn't have any issues once this was explained to me.

very good staff

NO

Like: location, price, attitude of employees
Dislike: I asked in advance if the highway vignette is included in the price (I called the rental company). They assured me, that all cars have a vignette and I don't have to worry. When I returned the vehicle however, I had to pay 30 EUR for the highway vignette. The rental was still cheap, however I am not sure whether I will rent from this company again - other companies at the airport at least include the highway toll in the price when you rent it. The price at this company therefore seemed lower compared to others, but then I had to pay this surcharge.

The car company in Ljubljana only had Mercedes and a bit bigger than the car I have booked. Honestly, I do not wanted to rent a bigger car in Europe due to the narrow streets and parking space is just not a great place to have a bigger car to park anywhere, so I wasn’t happy w when the staff told me that they don’t have anything smaller than the one we rented. I was extreamly careful w parking the car everywhere I go, so i didn’t have any scratch or dent when I returned the car, but when I rent the car there, staffs were a bit irritated and wanted to leave there coz of their work hr is over, so they just got annoyed when I asked for different car and asking for instructions of the car. I wasn’t happy with the way treated me there. Also the parking area has no gps signals so I couldn’t turn on the gps for a while after I drove the road that did not know exactly where to go but couldn’t stop for a while due to the narrow roads that has no space to stop at the side of the road, really terrifying to drive when you not used the road and already dark outside, so many cars were following behind my car... not good at all.

Again, you guys were great when I asked to cancelled my booking, so fast and efficient but only one time when I try to cancel one booking online a lady didn’t check the date so she thought that I have already rented the car and cancel the car for some reason, asking receipt and other info that wasn’t important that time til I told her that I haven’t rented yet. Then she realized that I have not rent any cars yet... needed attention to details, plz

Confusing to find the drop-off location. No sign where is parking place of that rent a car company.

The service was very friendly and they were willing to help solve any issues.

All the recommendation! Everything went smoothly!

The process of picking up and returning the car was very convenient. However, I was disappointed that I didn't get the model I reserved, and the counter staff didn't inform me about this.

Very good

First of all, the store is hard to find; it's near the departure gate, next to a small post office. Getting the car was quick. The car was an Opel Corsa with 60,000 km on it. However, that night I found out that the headlights weren't working; the left one was completely out, and the right one was dim. Without streetlights in the mountains, it was impossible to drive. When I called the store, they said I was too far to swap or fix the car. Come on, if I were close, why would I rent a car? What a lame excuse. When returning the car, first about the garage: There are two gates with two slopes, one for taking a ticket and one for scanning it. The second gate is an employee entrance which doesn't work for us. Unaware, I got out to inspect, ensuring the handbrake was on and the car was stable. To my surprise, it started rolling down the steep slope. Weighing only 100 pounds, I couldn't stop it. Thankfully, I was quick and pulled the handbrake just in time; otherwise, the car would have crashed into the barrier. Now stuck on the slope, the car couldn't reverse uphill due to its small engine. Panicked, I ran to the store for help. They immediately asked if I had entered the wrong entrance and if the car was undamaged, showing they were aware of the trap. They had an employee swiped his card and drove it in effortlessly. Why couldn't they help initially? During the final inspection, they found a 2cm x 1cm scratch on the rim and blamed me for it, even though I didn't check at pickup. I reluctantly said I had driven carefully. The inspector said, 'You did well, just a small issue, 20 euros.' What does that imply? I give three stars as I acknowledge some of my mistakes but hope my experience helps others avoid such pitfalls.

Excellent service

Great communication

Car was a bit banged up and I was given an Opel Astra instead of a i20 not a deal breaker but I did see cheaper quote for an Opel Astra by another company. Staff was very helpful and friendly

Overall, it was pretty good. The deposit was low, and the service was quite decent. As long as you drive normally without any accidents, everything goes smoothly. Just a heads-up, in Slovenia, besides the car deposit, there’s an additional 15 euros highway fee. So, if you encounter this charge, don’t worry; it’s common here to have some extra fees and taxes.

We were a bit disappointed about the rental of a booster for our child- we didn’t get our suitcase with our booster in it so we had no choice but to rent one for 60 euros. We received our suitcase a day later and tried to return the booster and get a partial refund but they didn’t agree.

Excellent service at the airport desk. Smooth pick up

This is our third time renting from Europcar. We trust big companies more.

The service attitude was very good, and they provided ample information when picking up the car, but the queue time was a bit long.

The store staff was indifferent, and they tried to charge me an extra 30 euros for the highway fee when picking up the car. After my firm argument, they didn't charge it.

The car was filled with scratches and dings, which was fine for driving. However, when we came back, there was a very small scratch on the front bumper (smaller than a quarter) that was made when we bumped some dirt. They made a huge deal about it and are taking it to the "insurance" and are going to charge us. I believe they will pocket the money since they clearly have not fixed the other spots on the car. Very dishonest, do not rent with them!

I always use this site, its great!