Excellent service from start to finish. Informative and efficient, and super pleasant. Made us feel really relaxed and reassured about the booking. Probably the best car hire experience we've had.
About QEEQ:10.0/10
Really good. Was a little confused about the insurance add-on, as didn't realise this was via Qeeq rather than via the car hire company, but didn't have any issues once this was explained to me.
The car company in Ljubljana only had Mercedes and a bit bigger than the car I have booked. Honestly, I do not wanted to rent a bigger car in Europe due to the narrow streets and parking space is just not a great place to have a bigger car to park anywhere, so I wasn’t happy w when the staff told me that they don’t have anything smaller than the one we rented. I was extreamly careful w parking the car everywhere I go, so i didn’t have any scratch or dent when I returned the car, but when I rent the car there, staffs were a bit irritated and wanted to leave there coz of their work hr is over, so they just got annoyed when I asked for different car and asking for instructions of the car. I wasn’t happy with the way treated me there. Also the parking area has no gps signals so I couldn’t turn on the gps for a while after I drove the road that did not know exactly where to go but couldn’t stop for a while due to the narrow roads that has no space to stop at the side of the road, really terrifying to drive when you not used the road and already dark outside, so many cars were following behind my car... not good at all.
About QEEQ:10.0/10
Again, you guys were great when I asked to cancelled my booking, so fast and efficient but only one time when I try to cancel one booking online a lady didn’t check the date so she thought that I have already rented the car and cancel the car for some reason, asking receipt and other info that wasn’t important that time til I told her that I haven’t rented yet. Then she realized that I have not rent any cars yet... needed attention to details, plz
The process of picking up and returning the car was very convenient. However, I was disappointed that I didn't get the model I reserved, and the counter staff didn't inform me about this.
The store is quite busy, and the overall service is decent. However, make sure to inspect the car's exterior carefully against the pictures in the order during pickup. In Slovakia during winter, cars use snow tires, and scratches on the tires are quite common, so check thoroughly!
Car was a bit banged up and I was given an Opel Astra instead of a i20 not a deal breaker but I did see cheaper quote for an Opel Astra by another company.
Staff was very helpful and friendly
Overall, it was pretty good. The deposit was low, and the service was quite decent. As long as you drive normally without any accidents, everything goes smoothly. Just a heads-up, in Slovenia, besides the car deposit, there’s an additional 15 euros highway fee. So, if you encounter this charge, don’t worry; it’s common here to have some extra fees and taxes.
We were a bit disappointed about the rental of a booster for our child- we didn’t get our suitcase with our booster in it so we had no choice but to rent one for 60 euros. We received our suitcase a day later and tried to return the booster and get a partial refund but they didn’t agree.
The car was filled with scratches and dings, which was fine for driving. However, when we came back, there was a very small scratch on the front bumper (smaller than a quarter) that was made when we bumped some dirt. They made a huge deal about it and are taking it to the "insurance" and are going to charge us. I believe they will pocket the money since they clearly have not fixed the other spots on the car. Very dishonest, do not rent with them!
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