When picking the car up, the main driver and any additional drivers will need to provide a physical full driver's license in their name and have held their driver's license for at least 2 years.
Unless you have a Sri Lankan driver's license, you will need one of the following:
1）International Driving License/ Permit with an endorsement by the Automobile Association of Sri Lanka (AA).
2）If you don’t have an IDP and hold a foreign driver's license, a Temporary Sri Lankan Driving License has to be obtained from the Department of Motor Vehicles (DMV) in Werahera (30-minute drive from Central Colombo) to be able to drive legally in Sri Lanka.
*Attention! Some car rental companies would have different requirements. Please check Terms and Conditions during the booking process.
The car was delivered late, the vehicle was quite old, and response time to messages was slow. I had to call to get responses, and sometimes calls were rejected.
10Easy booking and friendly service with value for money
I had contacted Europcar prior to my arrival and they had assured that the process will be smooth. Their representative Mr. Nilantha was supportive during the handover and takeover process which went smooth. Sri Lanka is currently facing an issue with fuel and i suggest customers to plan their trips accordingly.
We rented Car from Easycars(Europe cars). Car was on time delivery. They gave us very good Honda Hybrid car and car was good and staff was co-operative. We may rent again from them.
We drove car for more than 5 days in different places of SriLanka.
Booked car was compact class (Toyota Aqua), but was given car from class mini (Perodua Bezza). And the staff of rental told us that it's better car. It was a blatant lie! So we paid more for worse car! It was disgusting! Rental is fully scammers. The car was in terrible condition: big dents, tire tread completely erased, dirt in the car, car suspention problems... They use the fact that you have nowhere to go because you need a car and pretend they don’t understand your English. If you book their car, be careful, insist on your own and check everything very carefully.
Finally I have to say that it is not a real Europcar, all cars are given from local rental SR rent a car.
So be very careful booking car in this area.
I reserved a Toyota Previa, but the owner said they never had this car and gave me a Nissan NV350 used by a travel agency. The car was large and difficult to drive, and the interior was dirty and messy. It was completely different from what I paid for.
Started looking for the SR Rent A Car counter at the airport arrival hall but couldn't find it... After asking around, I found someone holding a sign... Then I took a 15-minute ride to their office, and the entire process, including paperwork and car pickup, took about 30 minutes. Everything went smoothly with no extra fees. The handover included checking the mileage, fuel gauge, and car paint. Any issues were noted and photographed for upload to QEEQ.
First of all, I chose a Nissan model, but when I picked up the car, there were no Nissan vehicles available; instead, they gave me a Malaysian brand car with poor performance.
Secondly, there were extra charges. When returning the car, there was a minor scratch on the fender. The staff assured me the repair cost would be 5000 Sri Lankan Rupees, but they actually charged a 49000 Rupee deposit for the repairs, which was not refunded.
Extremely poor experience. It's best to drive a hybrid car in Sri Lanka; otherwise, fuel consumption is too high. The roads are narrow, whether it's mountain roads or highways, and there are tuk-tuks, pedestrians, motorcycles, and cars all crammed together, moving quickly and not giving way to each other. The most unacceptable part was that the car we rented didn't have a spare tire. The rough road conditions and dangerous mountain roads caused a flat tire, and we found out there was no spare tire. The rental company refused to cover the loss and even threatened to charge a minimum fee of 500 Euros. After returning the car, they deducted over 2000 RMB from my bank card without any explanation, and we still haven't received a reason. Additionally, they charged $55 for a temporary driver's permit, saying they would email it to us if needed, but we never received the permit even by the time we returned the car.
Communicated with the company's staff via email, and they agreed to deliver the car to our hotel in Colombo. The young man who helped us with the temporary driving permit was quite enthusiastic. He facilitated the process at the Colombo DMV, speeding things up (even though there was a dedicated counter for foreigners, there were many Indians and Bangladeshis getting permits). The service fee was 80 USD, which probably included some tips for the DMV officials. The process took about 50 minutes, and we successfully obtained the temporary permit. At our request, the young man took us to a supermarket and a gas station before we hit the road.
The rental company staff's English communication and service attitude were average. After all the formalities were completed, I was expecting a handshake and a thank you, but the staff just turned and left without even looking back.
The vehicle's condition was generally satisfactory.
There was some damage when I returned the car. I had purchased separate insurance, and I need to wait for the rental company's repair and contact (they pre-charged me $300 for the repair). A week has passed since I returned the car, and I haven't been contacted about the repair status or cost yet.
When I inquired domestically, the website staff clearly informed me that the rental company would take me to get a temporary driving license for an additional $50 service fee. However, they ultimately charged me $70 when handing over the car.
This is the most formal company in Sri Lanka, with counters at the airport and five-star hotels. Although their prices are slightly higher than local car rental companies, local companies might provide you with 5-6-year-old vehicles like the Sunny and Corolla. Their cars are relatively new, all within 40,000 kilometers. I had an incident and the insurance was very prompt. It was a minor scratch, and everything was covered. Very satisfied.
Best rates found by QEEQ users in the last 30 days.
Frequently asked questions
Q1.What is an insurance excess？
The excess is the amount you'll only be liable for in case of damage(under Collision Damage Waiver) or theft(under Theft Protection) of the vehicle. Information about the excess will be clearly stated in the price inclusion when you reserve a car on QEEQ.
Q2. How can I add an addtional driver?
You are advised to make a request upon your arrival at the rental counter. Additional charge per day will incur unless '1 Additional Driver Included' is stipulated on the rental. Please note that the same licence and age requirement applys to the additonal driver. The addtional driver is supposed to present the required licence document along with the main driver at pickup.
Q3.What if I want to pick up or drop off my rental car out of office hours?
QEEQ will show you the car offers available at your chosen time on the search results. However, pick-up or drop-off out of general opening hours may subject to an extra fee unless self-service pick-up or drop-off is available. After you reserve a car on QEEQ, we will inform you of specific policy of the car hire company by email.
Q4. Can I take the hired car to another country or cross border?
If you want to pick up your car in one country and drop it in another, your search results will show you cars you can do that with. If you're planning to cross any borders during your trip, bear in mind: 1. You may have to pay more. There are often extra fees, taxes or additional cover you'll pay at the car hire counter. 2.It may not be allowed. Depending on where you're hiring, you may not be able to take your car to another country. Please email us if you want to take your hire car into a different country during your trip, and we'll talk you through your options.
Q5. Can I pick up my car at one location and return it at different location?
Yes. You can pick up the vehicle in one place and drop it off in another. An ‘one-way fee’ will incur. Whether it is inclued in the rental price or what additional cost may arise will be clearly stated at the time of booking on QEEQ. Please inform the car hire company of your drop-off location when you pick up the vehicle or contact them directly during your trip. You will find a phone number on the rental agreement you signed at pickup.
November 14, 2023
Destination: Colombo
The car was delivered late, the vehicle was quite old, and response time to messages was slow. I had to call to get responses, and sometimes calls were rejected.
View moreAugust 31, 2022
Destination: Colombo
I had contacted Europcar prior to my arrival and they had assured that the process will be smooth. Their representative Mr. Nilantha was supportive during the handover and takeover process which went smooth. Sri Lanka is currently facing an issue with fuel and i suggest customers to plan their trips accordingly.
View moreJanuary 13, 2020
Destination: Colombo
They gave me the wrong (downgrade) car. I am still waiting for a reply to my complaint.
View moreOctober 13, 2019
Destination: Colombo
10 year old car, many issues, light problemes and TIRES at 10% of life, in a country with heavy rains, 1 seatbelt no working,
View moreSeptember 30, 2019
Destination: Colombo
We rented Car from Easycars(Europe cars). Car was on time delivery. They gave us very good Honda Hybrid car and car was good and staff was co-operative. We may rent again from them. We drove car for more than 5 days in different places of SriLanka.
View moreMay 10, 2019
Destination: Colombo
Booked car was compact class (Toyota Aqua), but was given car from class mini (Perodua Bezza). And the staff of rental told us that it's better car. It was a blatant lie! So we paid more for worse car! It was disgusting! Rental is fully scammers. The car was in terrible condition: big dents, tire tread completely erased, dirt in the car, car suspention problems... They use the fact that you have nowhere to go because you need a car and pretend they don’t understand your English. If you book their car, be careful, insist on your own and check everything very carefully. Finally I have to say that it is not a real Europcar, all cars are given from local rental SR rent a car. So be very careful booking car in this area.
View moreApril 17, 2019
Destination: Colombo
Waited a long time at the airport
View moreApril 3, 2019
Destination: Colombo
I reserved a Toyota Previa, but the owner said they never had this car and gave me a Nissan NV350 used by a travel agency. The car was large and difficult to drive, and the interior was dirty and messy. It was completely different from what I paid for.
View moreFebruary 26, 2019
Destination: Colombo
Started looking for the SR Rent A Car counter at the airport arrival hall but couldn't find it... After asking around, I found someone holding a sign... Then I took a 15-minute ride to their office, and the entire process, including paperwork and car pickup, took about 30 minutes. Everything went smoothly with no extra fees. The handover included checking the mileage, fuel gauge, and car paint. Any issues were noted and photographed for upload to QEEQ.
View moreJanuary 23, 2019
Destination: Colombo
The reserved car was not available; a replacement old car was provided.
View moreJanuary 16, 2019
Destination: Colombo
Generally satisfied, there was a pick-up and drop-off service.
View moreJanuary 6, 2019
Destination: Colombo
First of all, I chose a Nissan model, but when I picked up the car, there were no Nissan vehicles available; instead, they gave me a Malaysian brand car with poor performance. Secondly, there were extra charges. When returning the car, there was a minor scratch on the fender. The staff assured me the repair cost would be 5000 Sri Lankan Rupees, but they actually charged a 49000 Rupee deposit for the repairs, which was not refunded.
View moreFebruary 23, 2016
Destination: Colombo
Extremely poor experience. It's best to drive a hybrid car in Sri Lanka; otherwise, fuel consumption is too high. The roads are narrow, whether it's mountain roads or highways, and there are tuk-tuks, pedestrians, motorcycles, and cars all crammed together, moving quickly and not giving way to each other. The most unacceptable part was that the car we rented didn't have a spare tire. The rough road conditions and dangerous mountain roads caused a flat tire, and we found out there was no spare tire. The rental company refused to cover the loss and even threatened to charge a minimum fee of 500 Euros. After returning the car, they deducted over 2000 RMB from my bank card without any explanation, and we still haven't received a reason. Additionally, they charged $55 for a temporary driver's permit, saying they would email it to us if needed, but we never received the permit even by the time we returned the car.
View moreFebruary 23, 2016
Destination: Colombo
Did not visit the store.
View moreOctober 8, 2015
Destination: Colombo
This rental company does not have a store at the airport; they deliver the car to the airport.
View moreAugust 21, 2015
Destination: Colombo
Communicated with the company's staff via email, and they agreed to deliver the car to our hotel in Colombo. The young man who helped us with the temporary driving permit was quite enthusiastic. He facilitated the process at the Colombo DMV, speeding things up (even though there was a dedicated counter for foreigners, there were many Indians and Bangladeshis getting permits). The service fee was 80 USD, which probably included some tips for the DMV officials. The process took about 50 minutes, and we successfully obtained the temporary permit. At our request, the young man took us to a supermarket and a gas station before we hit the road.
View moreJune 4, 2014
Destination: Colombo
The rental company staff's English communication and service attitude were average. After all the formalities were completed, I was expecting a handshake and a thank you, but the staff just turned and left without even looking back. The vehicle's condition was generally satisfactory. There was some damage when I returned the car. I had purchased separate insurance, and I need to wait for the rental company's repair and contact (they pre-charged me $300 for the repair). A week has passed since I returned the car, and I haven't been contacted about the repair status or cost yet. When I inquired domestically, the website staff clearly informed me that the rental company would take me to get a temporary driving license for an additional $50 service fee. However, they ultimately charged me $70 when handing over the car.
View moreApril 10, 2014
Destination: Colombo
Not as convenient as in Europe
View moreNovember 17, 2013
Destination: Colombo
Satisfied
View moreOctober 16, 2013
Destination: Colombo
This is the most formal company in Sri Lanka, with counters at the airport and five-star hotels. Although their prices are slightly higher than local car rental companies, local companies might provide you with 5-6-year-old vehicles like the Sunny and Corolla. Their cars are relatively new, all within 40,000 kilometers. I had an incident and the insurance was very prompt. It was a minor scratch, and everything was covered. Very satisfied.
View more