I reserved a Toyota Previa, but the owner said they never had this car and gave me a Nissan NV350 used by a travel agency. The car was large and difficult to drive, and the interior was dirty and messy. It was completely different from what I paid for.

The reserved car was not available; a replacement old car was provided.

First of all, I chose a Nissan model, but when I picked up the car, there were no Nissan vehicles available; instead, they gave me a Malaysian brand car with poor performance. Secondly, there were extra charges. When returning the car, there was a minor scratch on the fender. The staff assured me the repair cost would be 5000 Sri Lankan Rupees, but they actually charged a 49000 Rupee deposit for the repairs, which was not refunded.

Communicated with the company's staff via email, and they agreed to deliver the car to our hotel in Colombo. The young man who helped us with the temporary driving permit was quite enthusiastic. He facilitated the process at the Colombo DMV, speeding things up (even though there was a dedicated counter for foreigners, there were many Indians and Bangladeshis getting permits). The service fee was 80 USD, which probably included some tips for the DMV officials. The process took about 50 minutes, and we successfully obtained the temporary permit. At our request, the young man took us to a supermarket and a gas station before we hit the road.

Did not visit the store.