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Q1.What is an insurance excess？
Q2. How can I add an addtional driver?
Q3.What if I want to pick up or drop off my rental car out of office hours?
Q4. Can I take the hired car to another country or cross border?
Q5. Can I pick up my car at one location and return it at different location?
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Customer Service
November 8, 2024
Destination: Piarco
The over the counter staff was extremely kind and helpful, walked through all processes with me in such a timely manner. The guys were the best at the counter.
View moreAugust 29, 2022
Destination: Piarco
The website advertised them to be open until 11:30pm, but when I called in advance to confirm, the man said they now close at 9pm, which was going to be a big problem for me. I got through to the employee on duty, and he said he would wait for me, which he did (until around 10:30), and this is why I graded him as excellent. THEY NEED TO CHANGE THE OFFICE HOURS AT THE WEBSITE OR KEEP THE OFFICE OPEN AS ADVERTISED.
View moreNovember 16, 2021
Destination: Piarco
The booked car was not available, so an upgrade was offered and that was excellent. The customer service at the desk and drop off at Piarco was excellent and efficient.
View moreJuly 2, 2019
Destination: tobago
Jeremy and Kathy at the Tobago branch were the perfect examples of what customer service should be! Jeremy was always pleasant and Kathy was extremely accommodating
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