ACE Rental Cars, Auckland City Car Rental

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

ACE Rental Cars - Auckland City Information, Car Rental Instructions & Policies

Address

Ace Rental Cars, 39 The Strand, Parnell, Auckland

Telephone

+64 9 303 3112 / 0800 502 277

Pick-up Instructions

Free pick-up and drop-off service to branch for customers from 9:00 am to 4:00 pm. Shuttle operates to businesses, transport terminals & accommodation in the CBD. Call 0800 502 277 (+64 9 303 3112) to arrange.

Drop-off Instructions

Returning Your Rental Vehicle Remember to re-fuel to agreed level when returning your vehicle. Shuttle service to city centre (accommodation, bus/ferry) from 9 a.m. to 4 p.m. After Hours Returns If returning your vehicle outside of business hours simply park outside our depot, lock the car and place keys in drop box on the garage door. Please note that our courtesy shuttles are not available outside of business hours and you will need to make your own way from the branch.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00	08:00 -17:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 99 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

NZD 5/day

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

NZD 10/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

NZD 10/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

NZD 10/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

NZD 10/day

Cross Border

To be updated

Cross Islands

Must-not:

Towards any New Zealand islands, taking rental cars crossing border is not allowed.

Ferry Transportation: Not Allowed

ACE Rental Cars does not allow to bring the rental vehicle to ferry. You will drop off your car at one port and collect another after crossing to the other island. A minimum of 3 days consecutive rental required in each island (If the minimum length of rental requirement is not met, then the rental will be charged as two separate hires.).

Excess

Collision Damage Waiver Excess differs by car model:

NZD 5500-5900 for other car models.

NZD 5500 for Nissan Qashqai,

Theft Insurance Excess differs by car model:

NZD 0 for other car models.

NZD 5500 for Nissan Qashqai,

Third Party Liability Insurance Excess:

NZD 0

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

10.7 mi from Auckland Airport

Railway Stations

0.6 mi from Britomart Train Station

Hotels

0.6 mi from Avani Metropolis Residences

0.7 mi from Grand Mercure Auckland

0.8 mi from Star Victoria Serviced Apartments

Other Landmarks

0.8 mi from Sky Tower

1.6 mi from Auckland Harbour Bridge

1.9 mi from Mount Eden Domain

FIND ME A CHEAP RENTAL

Map view of ACE Rental Cars Store Location

coordinates: -36.849897 174.777418

Guest Reviews

Total points： 10.0 / 10 Excellent

Vehicle condition: 0.0
Vehicle cleanliness: 0.0
Spaciousness: 0.0
Counter staff: 0.0
Pick-up location: 0.0
Drop-off location: 0.0
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Yvonne Carllyle
Auckland
10 /10 Excellent
Reviewed: Friday, December 20, 2024
This is the second time I've rented a car from ACE. The staff is consistently enthusiastic. The small office is well-prepared with maps, travel guides, and SIM cards.
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Ira Julia
Auckland
10 /10 Excellent
Reviewed: Friday, December 20, 2024
The car condition and service are both good. The only thing I’m not sure about is the charging process, so for now, I'll give it 5 stars. My biggest fear is encountering the same issue I had when renting a car in X state. They charged my credit card randomly, taking 1200 yuan for supposedly handling violations. I went personally to address the issue and they went silent, eventually charging me 500 yuan to settle it. I hope it won't be that shady abroad.
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