Alamo - Chicago Loop W. Lasalle Station Information, Car Rental Instructions & Policies

El Auto que nos ofrecieron supero las expectativas, muy buen trato y servicio por parte de Alamo

They added extra charges. Originally it was 232, but it became 395. They didn't tell me and just printed it out, then charged my credit card. Because our English is not good, we didn't know how to negotiate with him, so we let it go. When returning the car, 395 became 412, and we showed him it was 395. Without saying anything, he printed another sheet and changed it back to 395. This shows it was intentional, not a mistake.

1. Extra insurance was pushed when picking up the car. They said we needed to buy liability insurance for $16 per day. For safety reasons, we added it, but later felt it was unnecessary. 2. They asked us to return the car with an empty tank and charged us over $50, claiming that fuel in NY is expensive. This seemed off since returning with a full tank typically costs around $40. 3. The hotline response was extremely slow. 4. Unhappy with the vehicle: We booked a Grand Cherokee but were given a Buick mid-size SUV. A full-size SUV like the Ford Explorer would have been more appropriate. 5. On the third day, it showed that the oil level was low. 6. On the seventh day, the left rear tire pressure dropped to 15. Contacted the hotline, talked for at least half an hour, they said they'd arrange for a nearby service to replace the car, but we received no follow-up. We ended up changing the spare tire ourselves and spent $20 to check and fix the tire at a gas station. In summary, I've driven in the US three times, and also in Australia, New Zealand, and the UK, and this was the worst service I've experienced.

Maybe because I went early, there was almost no one. The staff asked if I wanted an additional insurance for six dollars a day. I said no, and then I just went to pick up the car.

The rental location is actually very convenient; after returning the car, I realized the company is right on the Blue Line.