From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 5932849355
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 5932849355
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Alamo, Hilo International Airport Car Rental

Alamo 3000+ ratings, 28 reviews

Hawaii - Hawaii Island, Hawaii, United States

8.5 / 10 Very good

Best Price Car Rentals at Hilo Airport(ITO)

Last updated on: December 18, 2024

Alamo - Hilo International Airport Information, Car Rental Instructions & Policies

Address

2350 KEKUANAOA ST, HILO, HI, 96720

Telephone

+18449130734

Pick-up Instructions

The Alamo - Hilo International Airport car rental location is in terminal

You can walk to the counter of Alamo - Hilo International Airport car rental.

Follow the signs to baggage claim, exit airport terminal to the Car Rental Area. Please proceed to the Alamo counter to obtain your rental agreement and vehicle keys.

Drop-off Instructions

Return instruction is being collected.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
06:30 -21:00
06:30 -21:00
06:30 -21:00
06:30 -21:00
06:30 -21:00
06:30 -21:00
06:30 -21:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 80 years old

Young Driver Fee applies at 21 - 24 years old with charge of USD 25 per day approximately.

Driver's License Requirements

There is no mandatory requirments for the driver's license holiding time from this store.

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full driver's license issued in United States

Additional Extras

To be updated

Cross Border

Conditional:

Depending on which countries to bring the rental cars to, policies differ:
Canada
Vehicles rented in the United States can be driven in any state in the United States. Vehicles may not be driven into Mexico. Vehicles rented in the United States can be driven into Canada, with the exception of 12 or 15 passenger vans,cargo van,luxury cars but must be returned to the United States unless Renter has pre-arranged with Provider to drop the vehicle off at one of Provider’s approved locations in Canada whereby a transborder fee may apply. Please reach to the renting location directly for details on cross-border restrictions.

Must-not:

Taking rental cars to following countries is not allowed:
Mexico
Depending on car models, bringing rental cars to below countries is not allowed:
Representative Car ModelsCountries

Nissan Juke

Canada

Travel into Canada is allowed for renters 25 years and older with a credit card. Renters traveling to Canada can rent the following classes: Economy through Full Size cars and Minivans Only. So the this Vehicle class CFAR, would not be able to cross into Canada. No SUV\'s are listed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

USD 200-300 for other car models.

USD 0 for Mini,

Fuel Policy (what does it mean)

Full to Full

Free Tank

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.3 mi from Hilo Airport

65.3 mi from Kona Airport

FIND ME A CHEAP RENTAL
Map view of Alamo Store Location
coordinates: 19.7147 -155.03948

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Guest Reviews

Total points: 8.5 / 10 Very good

  • Vehicle condition: 0.3
  • Vehicle cleanliness: 0.3
  • Spaciousness: 0.3
  • Counter staff: 0.3
  • Pick-up location: 0.3
  • Drop-off location: 0.3
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • J.Furukawa

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Saturday, December 21, 2024

    カウンタースタッフはとても 迅速に対応してくれました。アラモだけ すごく混んでいたせいか、準備できる車を出してくれて、コンパクトを頼んでいたのに、カバンのサイズを見て大きめの車を出してくれた。とてもグレードのいい車で、最高だった。 旅行前に聞きたいことがあり、何度も連絡したが、電話は出てくれなかった。 返却はフルカバーだったからか、簡単なチェックで終わり、スムーズだった。
    Read More >
  • Belinda Alsop(p)

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Saturday, December 21, 2024

    Excellent service
    Read More >
  • Regan Child

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Saturday, December 21, 2024

    Big car rental company, great service, received a brand new car!
    Read More >
  • Yvonne Carllyle

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Saturday, December 21, 2024

    Rental and return process was very efficient. Great value for money and very friendly service.
    Read More >
  • Dylan Aldridge

    Hawaii - Hawaii Island

    8 /10 Very good

    Reviewed: Saturday, December 21, 2024

    The service attitude and car condition were good. However, the GPS had low battery and was set to Japanese, so I had to go back to the staff to reset it, which took some time and caused me to arrive at the hotel late.
    Read More >
  • Drew Berkeley

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Saturday, December 21, 2024

    Excellent service
    Read More >
  • Abel Pulitzer

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Saturday, December 21, 2024

    I've rented a few times from Alamo already, and both the pickup and return process have been very quick and smooth.
    Read More >
  • Dominic Palmer

    Hawaii - Hawaii Island

    8 /10 Very good

    Reviewed: Saturday, December 21, 2024

    The car was very new, but you might not get the exact model you initially wanted. Usually, you have to pay for an upgrade. However, the upgraded car will exceed your expectations.
    Read More >
  • Eli Buck

    Hawaii - Hawaii Island

    2 /10 Poor

    Reviewed: Saturday, December 21, 2024

    The staff had a bad attitude, and the reserved car model was not available.
    Read More >
  • Florence Tennyson

    Hawaii - Hawaii Island

    8 /10 Very good

    Reviewed: Saturday, December 21, 2024

    The pick-up and drop-off locations were not as stated on the booking form.
    Read More >
  • Elizabeth Longfellow

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Saturday, December 21, 2024

    The car is new and the service is excellent.
    Read More >
  • Burton Dewar

    Hawaii - Hawaii Island

    4 /10 Average

    Reviewed: Saturday, December 21, 2024

    Had to wait in line for a long time. Booked a Jeep Grand Cherokee, but was given a rather average Hyundai on-site. Although it's in the same category, the value for money doesn't match the car I wanted. A bit disappointing!
    Read More >
  • Daniel Alfred

    Hawaii - Hawaii Island

    8 /10 Very good

    Reviewed: Saturday, December 21, 2024

    The car rental company is right across from the airport exit, separated by only one lane, making it very convenient to find.
    Read More >
  • Xenia Browne

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Saturday, December 21, 2024

    The rental location is right near the airport, less than a five-minute walk. We went the wrong way and wasted a bit of time, but luckily it was late, so there weren’t many people, and there was no need to queue. When picking up the car, the domestic rental company repeatedly reminded us to check if the American company added insurance. I specifically checked, and the company was very straightforward. They saw I had bought insurance domestically and did not try to sell any additional insurance. Returning the car was also convenient. We returned it at a different location, and it was hassle-free—just needed a receipt from the rental office. Fortunately, we kept ours. Moreover, this company didn’t require a deposit. The previous company required a $100 deposit to cover potential violations or damages. Maybe it was because we had comprehensive insurance this time. They mentioned that even minor scrapes would be handled by the insurance company, so there's no need to worry at all.
    Read More >
  • Moses Mark

    Hawaii - Hawaii Island

    8 /10 Very good

    Reviewed: Saturday, December 21, 2024

    The rental counter was right outside the airport, very close.
    Read More >
  • Liz Louise

    Hawaii - Hawaii Island

    6 /10 Average

    Reviewed: Saturday, December 21, 2024

    Still too crowded
    Read More >
  • Renee Adolph

    Hawaii - Hawaii Island

    6 /10 Average

    Reviewed: Saturday, December 21, 2024

    1. Picking up and dropping off the car at the same place is very convenient. 2. The car provided was not the one I reserved, even though I confirmed it in advance; the front desk's response was useless. When I went to pick up the car, it wasn't a Rav4. 3. The full tank should be over 426 miles, but the car had only about 385 miles when picked up. Because we had to travel a long distance, even after refueling to full before returning, it was still around 400 miles. We showed the receipt to the staff, but they insisted on charging us. Why require a full tank on return if it's not provided with a full tank in the first place?
    Read More >
  • Tina Judd

    Hawaii - Hawaii Island

    6 /10 Average

    Reviewed: Saturday, December 21, 2024

    It was okay
    Read More >
  • Duncan Leacock

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Saturday, December 21, 2024

    Got the return date wrong in the system, but the company extended the rental by a day and refunded the extra cost after contacting customer service. Grateful for their understanding and considerate service. Felt very secure using their service.
    Read More >
  • Jacob Jennings

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Saturday, December 21, 2024

    Waited in line for 30 minutes
    Read More >
  • Humphrey Birrell

    Hawaii - Hawaii Island

    8 /10 Very good

    Reviewed: Saturday, December 21, 2024

    Not bad
    Read More >
  • Lynn John

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Saturday, December 21, 2024

    No upselling, quick paperwork process, and the staff was extremely nice and welcoming. They upgraded our car for free!
    Read More >
  • Beatrice Daisy

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Saturday, December 21, 2024

    Pretty good, their English was understandable and the service was prompt.
    Read More >
  • Hugo Bridges

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Saturday, December 21, 2024

    Very satisfied! The person at the counter was a female trainee who wasn't familiar with the business or the vehicle. She gave me an old 2019 Chevrolet Tahoe, and the trunk couldn't fit my stuff. I went back to the counter and chatted with another experienced white male staff member. He apologized for giving me such an old car and upgraded me to a brand-new 2024 Jeep Grand Wagoneer! It’s 5.75 meters long, similar to a Chevrolet Suburban. It easily fit three 24-inch suitcases, a 22-inch suitcase, two carry-ons, and a bunch of backpacks.
    Read More >
  • Cliff McCarthy

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Saturday, December 21, 2024

    Very good
    Read More >
  • Claude Peter

    Hawaii - Hawaii Island

    8 /10 Very good

    Reviewed: Saturday, December 21, 2024

    I am satisfied. The pickup was very quick. I bought full insurance and they didn't push any additional sales. They provided the Jeep Wrangler 4WD as I reserved, even the grey color was the same, haha.
    Read More >
  • Booth Whittier

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Saturday, December 21, 2024

    Pretty good
    Read More >
  • Andy Carmen

    Hawaii - Hawaii Island

    10 /10 Excellent

    Reviewed: Saturday, December 21, 2024

    Great
    Read More >
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