ACE Rental Cars, Wellington Airport Car Rental

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Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

ACE Rental Cars - Wellington Airport Information, Car Rental Instructions & Policies

Address

38/44 Hania Street, Wellington City New Zealand

Telephone

+64 4 471 1176 / 0800 502 277

Pick-up Instructions

The ACE Rental Cars - Wellington Airport car rental location is located out of the airport

Please contact the staff to pick you up to ACE Rental Cars - Wellington Airport car rental when you arrived.

Free pick-up and drop-off service to our Wellington Airport branch for customers from 7am to 5:30 pm. Once you have arrived at Wellington Airport, call our Wellington airport office on 0800 502 277 (+64 4 471 1176) to request a shuttle. The airport shuttle pickup area is located outside Wellington airport departures on the ground floor, head out the doors, turn right, walk 40m until you have passed the Airport Flyer Bus Stop (Bright Orange) and our Yellow shuttle bus will meet you in the shuttle car park next to the bus stop

Drop-off Instructions

The Shuttle service from our car rental welling branch to Wellington airport domestic and Wellington airport international terminals operates from 7 a.m. to 6:00 p.m. DEPARTING FLIGHTS Allow an additional 20 minutes prior to flight check-in time for rental car return & shuttle transfer to the terminal.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -17:30	07:00 -17:30	07:00 -17:30	07:00 -17:30	07:00 -17:30	07:00 -17:30	07:00 -17:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 99 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + NZTA Translation

The New Zealand Transport Agency (NZTA), a professional organization, certifies driver's license translations specifically intended for self-driving rental vehicles within the New Zealand. Free online NZTA for Japanese driver's license holders: https://www.qeeq.com/nzta-topic

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

For local renters, you need to bring:

Full driver's license issued in New Zealand

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

NZD 5/day

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

NZD 10/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

NZD 10/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

NZD 10/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

NZD 10/day

Cross Border

To be updated

Cross Islands

Must-not:

Towards any New Zealand islands, taking rental cars crossing border is not allowed.

Ferry Transportation: Not Allowed

ACE Rental Cars does not allow to bring the rental vehicle to ferry. You will drop off your car at one port and collect another after crossing to the other island. A minimum of 3 days consecutive rental required in each island (If the minimum length of rental requirement is not met, then the rental will be charged as two separate hires.).

Excess

Collision Damage Waiver Excess differs by car model:

NZD 5500-5900 for other car models.

NZD 5500 for Suzuki Vitara,

Theft Insurance Excess differs by car model:

NZD 0 for other car models.

NZD 5500 for Suzuki Vitara,

Third Party Liability Insurance Excess:

NZD 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

2.4 mi from Wellington Airport

Railway Stations

1.4 mi from Wellington Railway Station

Hotels

0.8 mi from Boulcott Suites

Other Landmarks

0.8 mi from Civic Square

1.5 mi from Parliament Buildings

FIND ME A CHEAP RENTAL

Map view of ACE Rental Cars Store Location

coordinates: -41.299151374261 174.78189994652

Guest Reviews

Total points： 7.0 / 10 Good

Vehicle condition: 6.7
Vehicle cleanliness: 7.4
Spaciousness: 8.7
Counter staff: 5.6
Pick-up location: 6.3
Drop-off location: 7.2
Pick-up time: 0-10 mins
Drop-off time: 0-10 mins

Chris
Wellington
2 /10 Poor
Reviewed: Friday, November 22, 2024
Shocking experience
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M.Roach
Wellington
4.3 /10 Average
Reviewed: Friday, November 22, 2024
Disconnected customer experience, poorly informed customer service staff and tried to take credit card details when they weren't required and couldn't point to a policy that said why they had to
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B.Gardner
Wellington
9.3 /10 Excellent
Reviewed: Friday, November 22, 2024
I had know problems on pick up and drop off the process (paperwork was easy to understand)
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B.Adams
Wellington
7 /10 Good
Reviewed: Friday, November 22, 2024
I have given my mostly negative feedback directly to ACE rental.
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Anonymous
Wellington
8.7 /10 Very good
Reviewed: Friday, November 22, 2024
we got a little upgrade, I think as a Toyota Corolla vs Nissan Tiida, a bit better. The service was good but a bit long on pick up and excellent and fast on drop off. In both cases, very friendly.
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Anonymous
Wellington
8 /10 Very good
Reviewed: Friday, November 22, 2024
Poor customer service provided by Sage. Apparently it was her first week at ACE she is originally from Hertz. She showed poor customer service skills and at times rolled her eyes like I was stupid.
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Gonda Sollie
Wellington
10 /10 Excellent
Reviewed: Friday, November 22, 2024
Hapoy returning customer.
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Anonymous
Wellington
5 /10 Average
Reviewed: Friday, November 22, 2024
Their cars are not new and they all seemed to have some damage. I witnessed many customers equally perplexed by the amount of damage if their assigned car. Their fleet did not look very new. Even though I had a guaranteed car make and model, they were unable to provide me with what I expected. They had one model but it was the "personal vehicle" for one of the employees and it was not clean/ready for a customer to drive and was probably an early 2010s model.
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S.Rodd
Wellington
7.7 /10 Good
Reviewed: Friday, November 22, 2024
The car had not been (re) cleaned again before we took it, there were a number of bird droppings on the car. I've never seen this before . . . The inside was clean. We often have difficulty at the airport finding the area for the shuttle, more information should be included with the booking.
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Nick
Wellington
8.3 /10 Very good
Reviewed: Friday, November 22, 2024
The Counter staff did their job but weren't that friendly. Due to technical problems I wasn't able to receive a copy of the contract upon leaving the shop/ yard (= their printer was not working) and I was told it would be emailed to me ... and I subsequently found out it was emailed to someone completely different ... so perhaps now that 'wrong' person has got some of my personal information (= not happy about that). And the Staff didn't walk around the vehicle with me before I left ... and so IF there were problems (e.g. marks, scratches, damage) then there could well have been delays and issues upon returning the vehicle and leaving promptly/ efficiently. (Fortunately there were no disputes before leaving the shop/ yard.)
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Anonymous
Wellington
7 /10 Good
Reviewed: Friday, November 22, 2024
Drove away with 2x clear cellotape on the windshield but could take it off after an hour
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