From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 8565516356
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 8565516356
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CARWIZ, Zagreb Airport Car Rental

CARWIZ 800+ ratings, 7 reviews

Zagreb, Croatia

5.7 / 10 Average

Best Price Car Rentals at Zagreb Airport(ZAG)

Last updated on: December 19, 2024

CARWIZ - Zagreb Airport Information, Car Rental Instructions & Policies

Address

Ulica Rudolfa Fizira 21, 10410 Velika Gorica

Telephone

+38515626599

Pick-up Instructions

The CARWIZ - Zagreb Airport car rental location is in terminal

You can walk to the counter of CARWIZ - Zagreb Airport car rental.

Starting from 10.01.2024. Carwiz Croatia desk will be inside Zagreb Airport at the terminal. Upon arrival at Zagreb airport, after security check please call us or write at: +385 (0)91 4091 000 (WhatsUp and Viber).

Drop-off Instructions

Please inquiry the staff about how to return at the time of pick up.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
07:00 -21:00
07:00 -21:00
07:00 -21:00
07:00 -21:00
07:00 -21:00
07:00 -21:00
07:00 -21:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

18 - 100 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

EU Driving Licence

For local renters, you need to bring:

Full driver's license issued in Croatia

Additional Extras

Extras Prices
Extras Prices
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
EUR 8/day
capped at EUR 80
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
EUR 10/day
capped at EUR 100
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
EUR 6/day
capped at EUR 60

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:
CountriesCharges

Austria

Belgium

Czech Republic

Denmark

Finland

France

Germany

United Kingdom

Hungary

Show More

Austria

Belgium

Czech Republic

Denmark

Finland

France

Germany

United Kingdom

Hungary

Iceland

Italy

Liechtenstein

Latvia

Luxembourg

Lithuania

Morocco

Netherlands

Norway

Portugal

The Republic of San Marino

Serbia

Spain

Sweden

Switzerland

Vatican City State

Greece

Bulgaria

Poland

Romania

Slovakia

Montenegro

Bosnia and Herzegovina

Slovenia

North Macedonia

EUR 80 per rental

Must-not:

Taking rental cars to following countries is not allowed:
Kosovo, Albania, Ukraine, Russia

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 990 for Fiat 500,

EUR 990 for Renault Clio,

EUR 990 for Fiat Panda,

EUR 990 for Ford Fiesta,

EUR 990 for Skoda Fabia, 2023 Guaranteed Model,

EUR 1400 for Mercedes A-class,

EUR 1400 for Fiat 500x,

EUR 1400 for Fiat Tipo Hb,

EUR 1400 for Peugeot 308,

EUR 1400 for Nissan Juke,

EUR 1400 for Kona,

EUR 1800 for Mercedes A Class,

EUR 1800 for Renault Captur,

EUR 1800 for Toyota Corolla,

EUR 1800 for Skoda Octavia,

EUR 1800 for Opel Movano Xl2 10/12m3,

EUR 1800 for Peugeot 3008 Aut.,

EUR 2500 for Ford Kuga,

EUR 1800 for Opel Insignia,

EUR 1800 for Peugeot 508,

EUR 1800 for Toyota Avensis,

EUR 2500 for Audi A3 Sportback,

EUR 3000 for Bmw 5 Series,

EUR 2000 for Citroen Space Tourer,

EUR 2000 for Volkswagen Caddy Maxi,

EUR 2000 for Opel Vivaro,

EUR 3000 for Benz Vito,

Theft Insurance Excess differs by car model:

EUR 990 for Fiat 500,

EUR 990 for Renault Clio,

EUR 990 for Fiat Panda,

EUR 990 for Ford Fiesta,

EUR 990 for Skoda Fabia, 2023 Guaranteed Model,

EUR 1400 for Mercedes A-class,

EUR 1400 for Fiat 500x,

EUR 1400 for Fiat Tipo Hb,

EUR 1400 for Peugeot 308,

EUR 1400 for Nissan Juke,

EUR 1400 for Kona,

EUR 1800 for Mercedes A Class,

EUR 1800 for Renault Captur,

EUR 1800 for Toyota Corolla,

EUR 1800 for Skoda Octavia,

EUR 1800 for Opel Movano Xl2 10/12m3,

EUR 1800 for Peugeot 3008 Aut.,

EUR 2500 for Ford Kuga,

EUR 1800 for Opel Insignia,

EUR 1800 for Peugeot 508,

EUR 1800 for Toyota Avensis,

EUR 2500 for Audi A3 Sportback,

EUR 3000 for Bmw 5 Series,

EUR 2000 for Citroen Space Tourer,

EUR 2000 for Volkswagen Caddy Maxi,

EUR 2000 for Opel Vivaro,

EUR 3000 for Benz Vito,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.4 mi from Zagreb Airport

Railway Stations

6.5 mi from Glavni Kolodvor

6.5 mi from Zagreb Central Station

Other Landmarks

5.9 mi from Zagreb Main Bus Station

6.2 mi from Faculty Of Agriculture

6.9 mi from Croatian State Archives In Zagreb

FIND ME A CHEAP RENTAL
Map view of CARWIZ Store Location
coordinates: 45.740516 16.07665

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.
Guest Reviews

Total points: 5.7 / 10 Average

  • Vehicle condition: 0.0
  • Vehicle cleanliness: 0.0
  • Spaciousness: 0.0
  • Counter staff: 0.0
  • Pick-up location: 0.0
  • Drop-off location: 0.0
  • Pick-up time: 10-30 mins
  • Drop-off time: 10-30 mins
  • Blair Ramsden

    Zagreb

    2 /10 Poor

    Reviewed: Sunday, December 22, 2024

    Upon a friend's recommendation, I tried using the Zuzuche platform for overseas car rental for the first time and had a distressing experience. We arrived at the pick-up location on time, only to wait for an hour and a half, and were given a car in terrible condition, with extremely old interior, dirty seats, and a filthy steering wheel. It was a manual transmission vehicle, more like a farm vehicle, and likely pulled from temporary inventory by the rental company. This was nothing like the Mercedes V-Class or similar car we had reserved. The staff indicated this was the only available car. After waiting for an hour and a half, we reluctantly accepted it to avoid affecting our subsequent plans. Having not driven a manual for over twenty years, it was quite challenging, and there were several dangerous moments in city traffic. Moreover, Zuzuche provided completely incorrect return instructions and phone number for the location, making us search for over an hour. Fortunately, the hotel front desk staff helped contact the rental company, but it wasted half a day. The entire experience, from pick-up to car condition to drop-off, was painful. This was the worst car rental I've had abroad, affecting my driving experience and delaying my plans. Additionally, when submitting an evaluation, I had to select a car model to proceed. Since the car I used wasn't listed, I could only choose a small Volkswagen, which does not reflect the actual car I used.
    Read More >
  • Nicholas Yule

    Zagreb

    2 /10 Poor

    Reviewed: Sunday, December 22, 2024

    Based on a friend's recommendation, I used the Zuzuche platform to rent a car abroad for the first time and had an awful experience. We arrived at the store on time to pick up the car, but ended up waiting an hour and a half. We were then given a car in terrible condition - the interior was old, the seats and steering wheel were filthy, and it was a manual transmission. It felt more like a farm vehicle, and it was likely a last-minute substitution from the rental company, which was nothing like the Mercedes V-class or similar model we had reserved. The staff said this was the only car available. We reluctantly accepted it after waiting so long to avoid delaying our trip further. I hadn't driven a manual for over 20 years and struggled with it, facing frequent dangerous situations in city traffic. To make matters worse, the return location and phone number provided by Zuzuche were completely wrong, leaving us searching for over an hour. Eventually, the hotel front desk helped us contact the rental company, which wasted half a day. From pickup to the car model to return, it was a terrible experience. This was the worst car rental experience I’ve had abroad, affecting my self-driving experience and delaying my trip. Note: I had to select a car model to submit this review, but there was no option for the actual car I used, so I selected a Volkswagen, which doesn't match what I rented.
    Read More >
  • Beacher Eve

    Zagreb

    10 /10 Excellent

    Reviewed: Sunday, December 22, 2024

    Okay
    Read More >
  • Mick Flower

    Zagreb

    8 /10 Very good

    Reviewed: Sunday, December 22, 2024

    The staff explained everything clearly and provided detailed instructions.
    Read More >
  • Sara Bartholomew

    Zagreb

    6 /10 Average

    Reviewed: Sunday, December 22, 2024

    1. The pickup time is rigid; if they say you have to pick up at a certain time, you must pick up at that time. Because it's hard to predict the arrival time of international flights into Zagreb, we checked a lot of information online and planned to pick up the car within an hour of arrival, based on the actual flight and customs clearance time. The staff insisted we wait for an hour. Even though we explained the flight and immigration issues, they didn't understand and instead demanded that we coordinate with their working hours. 2. The car pickup process was slow; there were only two counters, and only one was open. The European customers behind us were not in a hurry, which I guess is normal.
    Read More >
  • Maria Felix

    Zagreb

    6 /10 Average

    Reviewed: Sunday, December 22, 2024

    1. The car pickup time is quite rigid; you must pick up the car at the exact time you booked. Since it's hard to predict the international flight arrival time in Zagreb, we planned to pick up the car within an hour after arrival based on flight and customs information. However, the staff made us wait an extra hour, and they were rather inflexible despite us explaining the flight and immigration issues. They insisted we adjust to their schedule. 2. The car pickup process was slow with only one of the two available counters open, which seems to be a common occurrence as the other European customers weren’t in a hurry.
    Read More >
  • Ronald Augustus

    Zagreb

    6 /10 Average

    Reviewed: Sunday, December 22, 2024

    1. The car pick-up time is quite rigid. If they say a specific time, you must adhere to it. It's hard to predict the arrival time of international flights to Zagreb, and despite researching online, based on the actual flight and customs times, we planned to pick up the car within an hour of arrival. The staff made us wait an additional hour, which was quite rigid, even after we explained the situation. They didn't really understand and insisted we match their schedule instead. 2. The car rental process was also slow. Despite two counters, only one was open. European customers behind us seemed unperturbed, indicating this might be a norm.
    Read More >
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