Hertz, Ave Atocha Railway Station Station Car Rental

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Ave Atocha Railway Station Station Information, Car Rental Instructions & Policies

Address

ESTACION MADRID ATOCHA

Telephone

+34902023932

Pick-up Instructions

Please go to parking 3 of the train station for pick up. From inside the station, follow signs to "Puerta de Atocha", car parks P2 or P3 sign, You’ll eventually find yourself in the newer terminal. After entering, following the signs of "Alquiler de coches/car rental", you will get to Hertz counter. Please contact 902023932 if needed. Google map link: https://maps.app.goo.gl/6HZ2nD1LE19QLVFP7

Drop-off Instructions

From inside the station, follow address and signs to "Car Rental Parking/Aparcamiento coches alquiler", follow the P2 or P3 signs. You will get to Hertz counter. Parking Google map link: https://maps.app.goo.gl/6HZ2nD1LE19QLVFP7

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00	08:00 -23:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 9.889605 - 27.85 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Maserati Levante Winter-diesel-4wd, Renault Grand Scenic-diesel, Benz Gle, Bmw M440 Gran Coupé *model Guaranteed*, Mercedes S-class, Mercedes E Class, Porsche Panamera Automatic Or Similar, Audi A5 Cabriolet, Volvo Xc90, Mercedes M-class, Volvo Xc60, Benz Vito, Doblo 925kg 4m3, B4 Ford Custom, Peugeot Expert 5m3, Boxer 6 9m3, Crafter20m3 With Platform-diesel, Tail Lift 20m3, Transit 350l 118m3, Bmw X5

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full driver's license issued in Spain

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

EUR 15/day

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

EUR 17/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

EUR 14/day

Winter tires rental

Operated safely on surfaces including pavement (wet or dry), mud, ice, or snow.

EUR 49.59/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

EUR 14/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

EUR 15/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Show More Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Liechtenstein Luxembourg Monaco Netherlands Norway Portugal The Republic of San Marino Sweden Switzerland	EUR 16 per rental

When driving into Portugal please purchase a temporary electronic toll tag at the border in order to drive on Portuguese toll roads.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 670-3500 for other car models.

EUR 670-3500 for Dacia Duster,Kuga Plug In,

EUR 1015 for Great Wall Ora Funky Cat,

EUR 1050 for Captur Winter Tyres,

EUR 1080 for Opel Movano Xl2 10/12m3,

EUR 1102.53 for Dacia Logan 1.0 Or Similar,

EUR 1106.78 for Volkswagen T-cross,

EUR 1110 for Porsche Macan,Mercedes Amg Cla 45,

EUR 1162.12 for Ford Focus,

EUR 1191.92 for Peugeot 308,Renault Zoe,

EUR 1200 for Mercedes A-class,Fiat 500x,Renault Clio,Toyota Aygo,Fiat 500 Cabrio Or Similar,Smart Fortwo,

EUR 1400 for Mini One,Ford Focus,Toyota Auris,Volkswagen Caddy Maxi,Citroen Space Tourer,Toyota Corolla,Renault Captur,Peugeot 3008 Aut.,Ford Kuga,Opel Mokka,Tcross 10 Tsi Renegade,Fiat 500,Opel Insignia,Ford Kuga,Ford Kuga,Compact Or Larger,

EUR 1500 for Mercedes C-class,

EUR 1508 for Compact Elite,

EUR 1600 for Opel Vivaro,

EUR 1800 for Bmw Serie 4 Cabrio Aut,Volvo Xc60,Audi A3 Convertible,Audi A3 Sportback,Ford Mustang Convertible,

EUR 1010 for Peugeot 508,Nissan Qashqai,

EUR 1080 for Renault Arkana,

EUR 1200 for Leaf 500e Icon Mini Cooper,D1 Ds Ds3 Crossback E Tense,Peugeot E 208-electric,Carlo Icon E-electric,

EUR 1800 for Romeo Stelvio Winter,Peugeot 3008,Bmw Serie 2 Active Tourer,Audi Q5 Inc,Jaguar E-pace,Volvo Xc40,

EUR 2000 for Bmw M440 Gran Coupé *model Guaranteed*,Benz Gle,Bmw Z4 Roadster,Fiat Abarth Cabrio,Benz Vito,

EUR 2800 for Mercedes M-class,Volvo Xc90,Bmw X5 4x4--4wd,Mercedes E Class,Mercedes S-class,

EUR 2200 for Audi Q5,

EUR 3500 for Bmw X5,

EUR 3000 for Model 3 Sr,Polestar 2,Mercedes Eqc,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Yaris,

EUR 750 for Doblo 925kg 4m3,

EUR 775 for Ford Puma Hybrid,Renault Clio,

EUR 790 for Bmw 1 Series,Peugeot 5008,Jeep Compass,

EUR 800 for B4 Ford Custom,

EUR 805 for Chevrolet Lacetti,Ford Focus Hybrid,Toyota Ch-r Hybrid,Citroen C4 Picasso,

EUR 840 for Bmw 118d,

EUR 850 for Tail Lift 20m3,

EUR 880 for Mini Cooper Cabrio,Volkswagen T-roc Cabrio,Volkswagen Beetle,

EUR 900 for Peugeot Expert 5m3,

EUR 950 for Crafter20m3 With Platform-diesel,Boxer 6 9m3,

EUR 1400 for Mini One,

EUR 805 for Chevrolet Lacetti,

EUR 1200 for Mercedes A-class,

EUR 805 for Ford Focus Hybrid,

EUR 1400 for Ford Focus,

EUR 1200 for Fiat 500x,

EUR 775 for Ford Puma Hybrid,

EUR 880 for Mini Cooper Cabrio,

EUR 880 for Volkswagen T-roc Cabrio,

EUR 880 for Volkswagen Beetle,

EUR 1191.92 for Peugeot 308,

EUR 1400 for Toyota Auris,

EUR 1200 for Leaf 500e Icon Mini Cooper,

EUR 805 for Toyota Ch-r Hybrid,

EUR 1400 for Mercedes A Class,

EUR 790 for Bmw 1 Series,

EUR 1200 for D1 Ds Ds3 Crossback E Tense,

EUR 1800 for Bmw Serie 4 Cabrio Aut,

EUR 1200 for Renault Clio,

EUR 1191.92 for Renault Zoe,

EUR 809 for Dacia Duster,

EUR 775 for Renault Clio,

EUR 3000 for Model 3 Sr,

EUR 1800 for Volvo Xc60,

EUR 1400 for Volkswagen Caddy Maxi,

EUR 1400 for Citroen Space Tourer,

EUR 3000 for Polestar 2,

EUR 1800 for Romeo Stelvio Winter,

EUR 950 for Crafter20m3 With Platform-diesel,

EUR 1200 for Peugeot E 208-electric,

EUR 1400 for Toyota Corolla,

EUR 1400 for Renault Captur,

EUR 1400 for Peugeot 3008 Aut.,

EUR 1080 for Kuga Plug In,

EUR 1800 for Peugeot 3008,

EUR 1400 for Ford Kuga,

EUR 950 for Boxer 6 9m3,

EUR 805 for Citroen C4 Picasso,

EUR 1400 for Opel Mokka,

EUR 790 for Peugeot 5008,

EUR 1400 for Tcross 10 Tsi Renegade,

EUR 1800 for Bmw Serie 2 Active Tourer,

EUR 1800 for Audi Q5 Inc,

EUR 790 for Jeep Compass,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for Bmw M440 Gran Coupé *model Guaranteed*,

EUR 2200 for Bmw Serie 5,

EUR 2800 for Mercedes M-class,

EUR 2800 for Volvo Xc90,

EUR 2800 for Bmw X5 4x4--4wd,

EUR 2000 for Benz Gle,

EUR 1200 for Toyota Aygo,

EUR 1400 for Fiat 500,

EUR 1200 for Fiat 500 Cabrio Or Similar,

EUR 1200 for Carlo Icon E-electric,

EUR 1200 for Smart Fortwo,

EUR 1800 for Audi A3 Sportback,

EUR 1110 for Porsche Macan,

EUR 2000 for Bmw Z4 Roadster,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Benz Vito,

EUR 1110 for Mercedes Amg Cla 45,

EUR 1800 for Jaguar E-pace,

EUR 1010 for Peugeot 508,

EUR 1400 for Opel Insignia,

EUR 1800 for Volvo Xc40,

EUR 1010 for Nissan Qashqai,

EUR 3000 for Mercedes Eqc,

EUR 1800 for Ford Mustang Convertible,

EUR 2800 for Mercedes E Class,

EUR 2800 for Mercedes S-class,

EUR 1400 for Compact Or Larger,

Theft Insurance Excess differs by car model:

EUR 670-3500 for Dacia Duster,Kuga Plug In,

EUR 1015 for Great Wall Ora Funky Cat,

EUR 1050 for Captur Winter Tyres,

EUR 1080 for Opel Movano Xl2 10/12m3,

EUR 1102.53 for Dacia Logan 1.0 Or Similar,

EUR 1106.78 for Volkswagen T-cross,

EUR 1110 for Porsche Macan,Mercedes Amg Cla 45,

EUR 1162.12 for Ford Focus,

EUR 1191.92 for Peugeot 308,Renault Zoe,

EUR 1200 for Mercedes A-class,Fiat 500x,Renault Clio,Toyota Aygo,Fiat 500 Cabrio Or Similar,Smart Fortwo,

EUR 1500 for Mercedes C-class,

EUR 1508 for Compact Elite,

EUR 1600 for Opel Vivaro,

EUR 1800 for Bmw Serie 4 Cabrio Aut,Volvo Xc60,Audi A3 Convertible,Audi A3 Sportback,Ford Mustang Convertible,

EUR 1010 for Peugeot 508,Nissan Qashqai,

EUR 1080 for Renault Arkana,

EUR 1200 for Leaf 500e Icon Mini Cooper,D1 Ds Ds3 Crossback E Tense,Peugeot E 208-electric,Carlo Icon E-electric,

EUR 1800 for Romeo Stelvio Winter,Peugeot 3008,Bmw Serie 2 Active Tourer,Audi Q5 Inc,Jaguar E-pace,Volvo Xc40,

EUR 2000 for Bmw M440 Gran Coupé *model Guaranteed*,Benz Gle,Bmw Z4 Roadster,Fiat Abarth Cabrio,Benz Vito,

EUR 2800 for Mercedes M-class,Volvo Xc90,Bmw X5 4x4--4wd,Mercedes E Class,Mercedes S-class,

EUR 2200 for Audi Q5,

EUR 3500 for Bmw X5,

EUR 3000 for Model 3 Sr,Polestar 2,Mercedes Eqc,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Yaris,

EUR 750 for Doblo 925kg 4m3,

EUR 775 for Ford Puma Hybrid,Renault Clio,

EUR 790 for Bmw 1 Series,Peugeot 5008,Jeep Compass,

EUR 800 for B4 Ford Custom,

EUR 805 for Chevrolet Lacetti,Ford Focus Hybrid,Toyota Ch-r Hybrid,Citroen C4 Picasso,

EUR 840 for Bmw 118d,

EUR 850 for Tail Lift 20m3,

EUR 880 for Mini Cooper Cabrio,Volkswagen T-roc Cabrio,Volkswagen Beetle,

EUR 900 for Peugeot Expert 5m3,

EUR 950 for Crafter20m3 With Platform-diesel,Boxer 6 9m3,

EUR 1400 for Mini One,

EUR 805 for Chevrolet Lacetti,

EUR 1200 for Mercedes A-class,

EUR 805 for Ford Focus Hybrid,

EUR 1400 for Ford Focus,

EUR 1200 for Fiat 500x,

EUR 775 for Ford Puma Hybrid,

EUR 880 for Mini Cooper Cabrio,

EUR 880 for Volkswagen T-roc Cabrio,

EUR 880 for Volkswagen Beetle,

EUR 1191.92 for Peugeot 308,

EUR 1400 for Toyota Auris,

EUR 1200 for Leaf 500e Icon Mini Cooper,

EUR 805 for Toyota Ch-r Hybrid,

EUR 1400 for Mercedes A Class,

EUR 790 for Bmw 1 Series,

EUR 1200 for D1 Ds Ds3 Crossback E Tense,

EUR 1800 for Bmw Serie 4 Cabrio Aut,

EUR 1200 for Renault Clio,

EUR 1191.92 for Renault Zoe,

EUR 809 for Dacia Duster,

EUR 775 for Renault Clio,

EUR 3000 for Model 3 Sr,

EUR 1800 for Volvo Xc60,

EUR 1400 for Volkswagen Caddy Maxi,

EUR 1400 for Citroen Space Tourer,

EUR 3000 for Polestar 2,

EUR 1800 for Romeo Stelvio Winter,

EUR 950 for Crafter20m3 With Platform-diesel,

EUR 1200 for Peugeot E 208-electric,

EUR 1400 for Toyota Corolla,

EUR 1400 for Renault Captur,

EUR 1400 for Peugeot 3008 Aut.,

EUR 1080 for Kuga Plug In,

EUR 1800 for Peugeot 3008,

EUR 1400 for Ford Kuga,

EUR 950 for Boxer 6 9m3,

EUR 805 for Citroen C4 Picasso,

EUR 1400 for Opel Mokka,

EUR 790 for Peugeot 5008,

EUR 1400 for Tcross 10 Tsi Renegade,

EUR 1800 for Bmw Serie 2 Active Tourer,

EUR 1800 for Audi Q5 Inc,

EUR 790 for Jeep Compass,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for Bmw M440 Gran Coupé *model Guaranteed*,

EUR 2200 for Bmw Serie 5,

EUR 2800 for Mercedes M-class,

EUR 2800 for Volvo Xc90,

EUR 2800 for Bmw X5 4x4--4wd,

EUR 2000 for Benz Gle,

EUR 1200 for Toyota Aygo,

EUR 1400 for Fiat 500,

EUR 1200 for Fiat 500 Cabrio Or Similar,

EUR 1200 for Carlo Icon E-electric,

EUR 1200 for Smart Fortwo,

EUR 1800 for Audi A3 Sportback,

EUR 1110 for Porsche Macan,

EUR 2000 for Bmw Z4 Roadster,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Benz Vito,

EUR 1110 for Mercedes Amg Cla 45,

EUR 1800 for Jaguar E-pace,

EUR 1010 for Peugeot 508,

EUR 1400 for Opel Insignia,

EUR 1800 for Volvo Xc40,

EUR 1010 for Nissan Qashqai,

EUR 3000 for Mercedes Eqc,

EUR 1800 for Ford Mustang Convertible,

EUR 2800 for Mercedes E Class,

EUR 2800 for Mercedes S-class,

EUR 1400 for Compact Or Larger,

USD 0 for other car models.

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

5.2 mi from Cuatro Vientos Airport

8.4 mi from Madrid–Barajas Airport

Railway Stations

0.1 mi from Atocha Train Station

4.4 mi from Chamartin Station

Hotels

1.1 mi from PYR se1ect Plaza Mayor II y III

1.3 mi from Hotel Claridge Madrid

5.4 mi from Eurostars Suites Mirasierra

Other Landmarks

0.4 mi from Paseo Del Prado

0.8 mi from Puerta Del Sol Madrid

3.1 mi from Convention Center

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: 40.4086027 -3.6935136

Location Images

Hertz-Ave Atocha Railway Station Station-29824-dropoff_guide

Return Sign

Hertz-Ave Atocha Railway Station Station-29824-pickup_guide

Pickup Sign

Hertz-Ave Atocha Railway Station Station-29824-telegraph

The Sign

Guest Reviews

Total points： 6.4 / 10 Average

Vehicle condition: 1.0
Vehicle cleanliness: 1.0
Spaciousness: 0.7
Counter staff: 0.7
Pick-up location: 0.6
Drop-off location: 0.7
Pick-up time: 30-60 mins
Drop-off time: 0-10 mins

S.Sarangi
Madrid
8.3 /10 Very good
Reviewed: Sunday, December 22, 2024
Paid about 12 euros a day for a better model. Upgraded from Seat Leon to Toyota CHR. Could feel the difference on the highways. Definitely a good tradeoff
Read More >
Matt
Madrid
9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
Easy pick up and drop off, definitely recommend.
Read More >
Hans
Madrid
4 /10 Average
Reviewed: Sunday, December 22, 2024
Car pick-up: Not too bad Car drop-off: Terrible (to the point that I don't even want to use Hertz again) Car pick-up was way longer than expected. It's normal to wait for awhile but that day was very crowded and service was relatively slow. Service personel was kind and friendly but didn't give us the mini van (or equivalent) as stated on our booking voucher. Instead, we had a much smaller car, a Toyota CHR. We were not too happy about that. Car drop-off service was terrible. It took more than 30 mins. I waited for more than 10 mins after asking someone to help me. Then went into the office, I was ignored by 4 service personels for more than 5 mins - all pretending that I wasn't standing in front of them. I asked for help again and someone said that a specific Hertz lady would assist me. She was busy at that time, handling a rather difficult customer. At the 20mins or so mark, she came to me with extremely foul attitude to tell me to park the car in a extremely tight lot (when she parked the car for the previous customer). With her fault mood directed at me, her words and actions were unprofessional. At this point, I was boiling and pissed. I gathered myself to patiently park the car and subsequently after that called her out on her bad attitude. I told her that it's unacceptable to bring her previous customer issues and anger upon me and it was entirely unprofessional. I honestly have not met with such poor service from any of the other car companies. And this was not the first time I have had experience such poor service with Hertz. Overall, service standards were appalling. Terrible attitude from service staff, no initiative from service crew when there were 6 of them and long waiting time.
Read More >
Harlan Isaiah
Madrid
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Simple rental procedures, friendly and attentive front desk service, easy and convenient car return.
Read More >
Bowen Carroll
Madrid
6 /10 Average
Reviewed: Sunday, December 22, 2024
Pickup and drop-off were very convenient, but what's this 21% about? Are the listed prices not including tax? But the tax is only 10%, right?
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Vic Tobias
Madrid
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
After the car window was broken by a thief in Barcelona, they replaced the car for free. When a car of the same class wasn't available, they upgraded it to a Mercedes automatic business car.
Read More >
Abigail Harrod
Madrid
6 /10 Average
Reviewed: Sunday, December 22, 2024
Both pickup and return went smoothly, but two weeks after returning the car, I noticed an inexplicable charge of 60 euros for fuel and service fees. I immediately sent the return report and fuel receipt to the rental company, but it's been over ten days and still no resolution. Not sure if this is personal deceit by the staff or an intentional act by the rental company.
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Saxon Dulles
Madrid
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall very satisfied. Just a bit of a long wait in line at the store.
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Ives Cooper
Madrid
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Unjustified charges, they overcharged an extra day and also added a fee for different drop-off location. After a complaint, they refunded over 50 euros, but it still wasn't enough.
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Mavis Eveline
Madrid
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Completely unlocatable.
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Sebastiane Roger
Madrid
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Although there were language barriers, the staff was patient and efficiently handled the car pickup and return procedures. Especially on the 13th when we changed the drop-off location, the company was very accommodating!
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Viola Patience
Madrid
2 /10 Poor
Reviewed: Sunday, December 22, 2024
The staff had very heavy accents, which made communication difficult despite their generally good attitudes. There were about 3 people in front of us, and we waited in line for half an hour. The most serious issue is that this Hertz location in Madrid overcharges customers, so be cautious. We picked up the car a few hours earlier than scheduled, and the staff used this as an excuse to charge us for an additional day (despite us already having prepaid the full amount). Initially, we thought the extra day displayed on the receipt was just indicating our rental period, but the staff never explained this issue, nor did they tell us that picking up the car a few hours early would incur an extra day's charge. We could've waited. Furthermore, we purchased their super cover insurance (which comes with an additional 21% tax), and they included the extra day's rental fee in the insurance tax calculation. When handing over the car, they told us that only the insurance fee would be deducted, with no further explanation of any additional charges. When we followed up with the rental platform, they initially said, 'Hertz over there said you were charged for returning the car late,' and later changed their story to, 'You were charged for picking up the car early.' We rented the car for approximately 81 hours, less than four days, but were overcharged by more than 90 euros. We've rented from Hertz before and never had such an issue. This time we've paid for a very bitter lesson. A severely bad review.
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Primo Maxwell
Madrid
4 /10 Average
Reviewed: Sunday, December 22, 2024
The return signage at the airport is not clear, and the return address does not specify which parking lot. Missed my flight because I couldn't find the return point.
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Bonnie Albert
Madrid
2 /10 Poor
Reviewed: Sunday, December 22, 2024
This was an extremely poor car rental experience, full of various traps. It's not my first time renting a car abroad, but I've never seen such shameless behavior from a rental company. They insisted on having two credit cards, and since I forgot to bring the second one, they downgraded my car, which would have been acceptable. However, they charged a 350 euros car swap tax and said I had to buy a 400 euros full insurance unless I paid the tax. This is coercive insurance selling. And it didn't end there. When returning the car, they told me the 400 euros was before tax, and there was an additional 20% tax. Rentalcars.com, please evaluate if this is reasonable process and fair charge. To all future customers, don't be fooled by international brands. If Hertz continues like this, they will eventually be overtaken by competitors. Rentalcars.com also has some responsibility in the choice of suppliers. I suggest terminating cooperation with Hertz in Madrid to ensure customer interests. If a middleman loses customer trust, where is the competitiveness? Additionally, I reserved a specific model, but a month before the trip, they notified me unilaterally that they could only provide a similar class. After complaints, they agreed to provide the specific model. I strongly doubt they even had my reserved model available that day.
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Sebastiane Roger
Madrid
4 /10 Average
Reviewed: Sunday, December 22, 2024
We were told that the car we originally rented was swapped for a larger one, which created parking issues in the city. There was also a problem with the shuttle service when we picked up the car, and we had to walk to the parking lot ourselves under an extremely hot sun and a considerable distance. When returning the car, the staff were very rude. We didn't know where to park and were told to park wherever we saw their signs. However, since the car was large, we took a while to park and were scolded by the staff, which left us very shocked. They did not provide any guidance and appeared very impatient. We will definitely not consider Hertz again.
Read More >
Darren Whit
Madrid
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Almost no queue, very few people
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Evangeline Den(n)is
Madrid
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very satisfied
Read More >
Marjorie Nelly
Madrid
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall service is good.
Read More >
Maggie Barnard
Madrid
2 /10 Poor
Reviewed: Sunday, December 22, 2024
I booked a Peugeot 3008, but HERTZ gave me a Volkswagen. There was no space for my luggage, so I had to upgrade to a Volvo S60. Since I didn't communicate with the rental company in time, I ended up paying an extra insurance fee, which was quite a loss.
Read More >
Steward Jenkin(s)
Madrid
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good, straightforward process
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Reg Moses
Madrid
6 /10 Average
Reviewed: Sunday, December 22, 2024
The customer service's expertise!
Read More >
Pamela Douglas(s)
Madrid
6 /10 Average
Reviewed: Sunday, December 22, 2024
The originally reserved car was unavailable, so we were given an alternative of the same class (Volkswagen). As the luggage couldn't fit, we upgraded to a Lynk & Co 01, which increased the rental fee to 585 euros for five days (originally 343.76 euros).
Read More >
Ingram Matthew
Madrid
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Hertz counter
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Sebastiane Roger
Madrid
4 /10 Average
Reviewed: Sunday, December 22, 2024
Apart from the car pickup, everything else was acceptable.
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Leo Tours
Madrid
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Quite convenient!
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Violet Haggai
Madrid
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The customer service actively recommended insurance and GPS upgrade, but later calls couldn't get through.
Read More >