Hertz, Barajas Airport Car Rental

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Best price car rental
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Fiat 500
Mini
US$ 18/day
Rent a car
- Collision Damage Waiver & TP
Hyundai i10
Mini
US$ 19/day
Rent a car
- Collision Damage Waiver & TP
Peugeot 208
Economy
US$ 19/day
Rent a car
- Collision Damage Waiver & TP
Opel Corsa
Economy
US$ 19/day
Rent a car
- Collision Damage Waiver & TP
Seat Leon
Compact
US$ 20/day
Rent a car
- Collision Damage Waiver & TP
Opel Mokka
Small SUV
US$ 22/day
Rent a car
- Collision Damage Waiver & TP
Ford Focus C-max
Intermediate
US$ 23/day
Rent a car
- Collision Damage Waiver & TP
- Seat Ateca
  US$ 24/day
- Hyundai Tucson
  US$ 24/day
- Renault Kadjar
  US$ 24/day
Show other 35
Fold up
- Hertz Madrid–Barajas Airport(MAD) Peugeot 2008 Rental
  US$ 27/day
- Hertz Madrid–Barajas Airport(MAD) Peugeot 508 Rental
  US$ 27/day
- Hertz Madrid–Barajas Airport(MAD) Tesla Model 3 Rental
  US$ 28/day
- Hertz Madrid–Barajas Airport(MAD) Peugeot 3008 Rental
  US$ 30/day
- Hertz Madrid–Barajas Airport(MAD) BMW 2 Series Rental
  US$ 32/day
- Hertz Madrid–Barajas Airport(MAD) Mercedes-Benz C Class Rental
  US$ 35/day
- Hertz Madrid–Barajas Airport(MAD) Mercedes-Benz CLA Rental
  US$ 35/day
- Hertz Madrid–Barajas Airport(MAD) Volvo xc40 Rental
  US$ 38/day
- Hertz Madrid–Barajas Airport(MAD) Volvo XC60 Rental
  US$ 67/day

Hertz - Barajas Airport Information, Car Rental Instructions & Policies

Address

TERMINALS 1 AND 4

Telephone

+34902305230

Pick-up Instructions

The Hertz - Barajas Airport car rental location is in terminal

You can walk to the counter of Hertz - Barajas Airport car rental.

Hertz counters are located in Terminals 1 and 4 (T1 and T4), in the arrivals hall. The distance between Terminals 1 and 4 is 4.5km. The airport operates a free shuttle service between T4 and T1 approximately every 20 minutes. Flight number mandatory. Customers not arriving by flight or without an advance reservation please proceed to Terminal 4. *(T1) Please proceed to the counter in Terminal T1, you’ll find our notable yellow sign in arrivals hall 2, just in front of baggage claim. *(T2, T3) Customers arriving in Terminals T2 and T3 please proceed to the rental counter in Terminal T1. *(T4) The rental counter in T4 is located in the arrivals hall where all the car rental offices are located.

Drop-off Instructions

Please according to your departure terminal and your rental contract, return your vehicle to the drop point at T1 or T4. T1 return google map link: https://maps.app.goo.gl/r22marCmYqJ4nijb6 T4 Module B google map link: https://maps.app.goo.gl/B6o3i983Ae4RSsuQ8

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 9.889605 - 27.85 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Maserati Levante Winter-diesel-4wd, Renault Grand Scenic-diesel, Volvo S60 A4 Perf Volvo S90, Bmw M440 Gran Coupé *model Guaranteed*, Mercedes S-class, Mercedes E Class, Porsche Panamera Automatic Or Similar, Volvo Xc90, Mercedes Gle, Volvo Xc60, Benz Vito, Doblo 925kg 4m3, B4 Ford Custom, Peugeot Expert 5m3, Boxer 6 9m3, Crafter20m3 With Platform-diesel, Tail Lift 20m3, Transit 350l 118m3, Bmw X5

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full driver's license issued in Spain

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

EUR 15/day

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

EUR 17/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

EUR 14/day

Winter tires rental

Operated safely on surfaces including pavement (wet or dry), mud, ice, or snow.

EUR 49.59/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

EUR 14/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

EUR 15/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Show More Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Liechtenstein Luxembourg Monaco Netherlands Norway Portugal The Republic of San Marino Sweden Switzerland	EUR 16 per rental

When driving into Portugal please purchase a temporary electronic toll tag at the border in order to drive on Portuguese toll roads.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 670-3500 for other car models.

EUR 670-3500 for Kuga Plug In,

EUR 1015 for Great Wall Ora Funky Cat,

EUR 1050 for Captur Winter Tyres,

EUR 1080 for Opel Movano Xl2 10/12m3,

EUR 1102.53 for Fiat Panda,

EUR 1106.78 for Volkswagen T-cross,

EUR 1110 for Porsche Macan,

EUR 1162.12 for Ford Focus,

EUR 1191.92 for Peugeot 308,Renault Zoe,

EUR 1200 for Mercedes A-class,Fiat 500x,Renault Clio,Toyota Aygo,Fiat 500 Cabrio Or Similar,Smart Fortwo,

EUR 1400 for Mini One,Fiat Tipo Hb,Volkswagen Caddy Maxi,Citroen Space Tourer,Toyota Corolla,Renault Captur,Peugeot 3008 Aut.,Vauxhall Mokka,Opel Mokka,Tcross 10 Tsi Renegade,Fiat 500,Opel Insignia,Ford Kuga,Skoda Karoq,Compact Or Larger,

EUR 1500 for Mercedes C-class,

EUR 1508 for Compact Elite,

EUR 1600 for Opel Vivaro,

EUR 1800 for Bmw Serie 4 Cabrio Aut,Volvo Xc60,Audi A3 Convertible,Audi A3 Sportback,Ford Mustang Convertible,

EUR 1010 for Peugeot 508,Nissan Qashqai,

EUR 1080 for Renault Arkana,

EUR 1200 for Leaf 500e Icon Mini Cooper,D1 Ds Ds3 Crossback E Tense,Peugeot E 208-electric,Carlo Icon E-electric,

EUR 1800 for Romeo Stelvio Winter,Peugeot 3008,Bmw Serie 2 Active Tourer,Audi Q5 Inc,Jaguar E-pace,Kuga Winter Tyres,

EUR 2000 for Bmw M440 Gran Coupé *model Guaranteed*,Volvo S60 A4 Perf Volvo S90,Bmw Z4 Roadster,Fiat Abarth Cabrio,Benz Vito,

EUR 2800 for Mercedes Gle,Volvo Xc90,Volvo Xc90--4wd,Mercedes E Class,Mercedes S-class,

EUR 2200 for Volvo Xc90 Hybride,

EUR 3500 for Bmw X5,

EUR 3000 for Model 3 Sr,Polestar 2,Mercedes Eqc,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Yaris Hybrid O Similar,

EUR 750 for Doblo 925kg 4m3,

EUR 775 for Ford Puma Hybrid,Renault Clio,

EUR 790 for Mercedes A Class,Volkswagen Touran,Jeep Compass,

EUR 800 for B4 Ford Custom,

EUR 805 for Chevrolet Lacetti,Ford Focus Hybrid,Toyota Ch-r Hybrid,Citroen C4 Picasso,

EUR 840 for Bmw 118d,

EUR 850 for Tail Lift 20m3,

EUR 880 for Mini Cooper Cabrio,Volkswagen T-roc Cabrio,

EUR 900 for Peugeot Expert 5m3,

EUR 950 for Crafter20m3 With Platform-diesel,Boxer 6 9m3,

EUR 1400 for Mini One,

EUR 805 for Chevrolet Lacetti,

EUR 1200 for Mercedes A-class,

EUR 805 for Ford Focus Hybrid,

EUR 1400 for Fiat Tipo Hb,

EUR 1200 for Fiat 500x,

EUR 775 for Ford Puma Hybrid,

EUR 880 for Mini Cooper Cabrio,

EUR 880 for Volkswagen T-roc Cabrio,

EUR 1191.92 for Peugeot 308,

EUR 1200 for Leaf 500e Icon Mini Cooper,

EUR 805 for Toyota Ch-r Hybrid,

EUR 1400 for Mercedes A Class,

EUR 790 for Mercedes A Class,

EUR 1200 for D1 Ds Ds3 Crossback E Tense,

EUR 1800 for Bmw Serie 4 Cabrio Aut,

EUR 1200 for Renault Clio,

EUR 1191.92 for Renault Zoe,

EUR 775 for Renault Clio,

EUR 3000 for Model 3 Sr,

EUR 1800 for Volvo Xc60,

EUR 1400 for Volkswagen Caddy Maxi,

EUR 1400 for Citroen Space Tourer,

EUR 3000 for Polestar 2,

EUR 1800 for Romeo Stelvio Winter,

EUR 950 for Crafter20m3 With Platform-diesel,

EUR 1200 for Peugeot E 208-electric,

EUR 1400 for Toyota Corolla,

EUR 1400 for Renault Captur,

EUR 1400 for Peugeot 3008 Aut.,

EUR 1080 for Kuga Plug In,

EUR 1800 for Peugeot 3008,

EUR 1400 for Vauxhall Mokka,

EUR 950 for Boxer 6 9m3,

EUR 805 for Citroen C4 Picasso,

EUR 1400 for Opel Mokka,

EUR 790 for Volkswagen Touran,

EUR 1400 for Tcross 10 Tsi Renegade,

EUR 1800 for Bmw Serie 2 Active Tourer,

EUR 1800 for Audi Q5 Inc,

EUR 790 for Jeep Compass,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for Bmw M440 Gran Coupé *model Guaranteed*,

EUR 2200 for Bmw 5 Series,

EUR 2800 for Mercedes Gle,

EUR 2800 for Volvo Xc90,

EUR 2800 for Volvo Xc90--4wd,

EUR 2000 for Volvo S60 A4 Perf Volvo S90,

EUR 1200 for Toyota Aygo,

EUR 1400 for Fiat 500,

EUR 1200 for Fiat 500 Cabrio Or Similar,

EUR 1200 for Carlo Icon E-electric,

EUR 1200 for Smart Fortwo,

EUR 1800 for Audi A3 Sportback,

EUR 2000 for Bmw Z4 Roadster,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Benz Vito,

EUR 1800 for Jaguar E-pace,

EUR 1010 for Peugeot 508,

EUR 1400 for Opel Insignia,

EUR 1400 for Ford Kuga,

EUR 1400 for Skoda Karoq,

EUR 1800 for Kuga Winter Tyres,

EUR 1010 for Nissan Qashqai,

EUR 3000 for Mercedes Eqc,

EUR 1800 for Ford Mustang Convertible,

EUR 2800 for Mercedes E Class,

EUR 2800 for Mercedes S-class,

EUR 1400 for Compact Or Larger,

Theft Insurance Excess differs by car model:

EUR 670-3500 for Kuga Plug In,

EUR 1015 for Great Wall Ora Funky Cat,

EUR 1050 for Captur Winter Tyres,

EUR 1080 for Opel Movano Xl2 10/12m3,

EUR 1102.53 for Fiat Panda,

EUR 1106.78 for Volkswagen T-cross,

EUR 1110 for Porsche Macan,

EUR 1162.12 for Ford Focus,

EUR 1191.92 for Peugeot 308,Renault Zoe,

EUR 1200 for Mercedes A-class,Fiat 500x,Renault Clio,Toyota Aygo,Fiat 500 Cabrio Or Similar,Smart Fortwo,

EUR 1500 for Mercedes C-class,

EUR 1508 for Compact Elite,

EUR 1600 for Opel Vivaro,

EUR 1800 for Bmw Serie 4 Cabrio Aut,Volvo Xc60,Audi A3 Convertible,Audi A3 Sportback,Ford Mustang Convertible,

EUR 1010 for Peugeot 508,Nissan Qashqai,

EUR 1080 for Renault Arkana,

EUR 1200 for Leaf 500e Icon Mini Cooper,D1 Ds Ds3 Crossback E Tense,Peugeot E 208-electric,Carlo Icon E-electric,

EUR 1800 for Romeo Stelvio Winter,Peugeot 3008,Bmw Serie 2 Active Tourer,Audi Q5 Inc,Jaguar E-pace,Kuga Winter Tyres,

EUR 2000 for Bmw M440 Gran Coupé *model Guaranteed*,Volvo S60 A4 Perf Volvo S90,Bmw Z4 Roadster,Fiat Abarth Cabrio,Benz Vito,

EUR 2800 for Mercedes Gle,Volvo Xc90,Volvo Xc90--4wd,Mercedes E Class,Mercedes S-class,

EUR 2200 for Volvo Xc90 Hybride,

EUR 3500 for Bmw X5,

EUR 3000 for Model 3 Sr,Polestar 2,Mercedes Eqc,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Yaris Hybrid O Similar,

EUR 750 for Doblo 925kg 4m3,

EUR 775 for Ford Puma Hybrid,Renault Clio,

EUR 790 for Mercedes A Class,Volkswagen Touran,Jeep Compass,

EUR 800 for B4 Ford Custom,

EUR 805 for Chevrolet Lacetti,Ford Focus Hybrid,Toyota Ch-r Hybrid,Citroen C4 Picasso,

EUR 840 for Bmw 118d,

EUR 850 for Tail Lift 20m3,

EUR 880 for Mini Cooper Cabrio,Volkswagen T-roc Cabrio,

EUR 900 for Peugeot Expert 5m3,

EUR 950 for Crafter20m3 With Platform-diesel,Boxer 6 9m3,

EUR 1400 for Mini One,

EUR 805 for Chevrolet Lacetti,

EUR 1200 for Mercedes A-class,

EUR 805 for Ford Focus Hybrid,

EUR 1400 for Fiat Tipo Hb,

EUR 1200 for Fiat 500x,

EUR 775 for Ford Puma Hybrid,

EUR 880 for Mini Cooper Cabrio,

EUR 880 for Volkswagen T-roc Cabrio,

EUR 1191.92 for Peugeot 308,

EUR 1200 for Leaf 500e Icon Mini Cooper,

EUR 805 for Toyota Ch-r Hybrid,

EUR 1400 for Mercedes A Class,

EUR 790 for Mercedes A Class,

EUR 1200 for D1 Ds Ds3 Crossback E Tense,

EUR 1800 for Bmw Serie 4 Cabrio Aut,

EUR 1200 for Renault Clio,

EUR 1191.92 for Renault Zoe,

EUR 775 for Renault Clio,

EUR 3000 for Model 3 Sr,

EUR 1800 for Volvo Xc60,

EUR 1400 for Volkswagen Caddy Maxi,

EUR 1400 for Citroen Space Tourer,

EUR 3000 for Polestar 2,

EUR 1800 for Romeo Stelvio Winter,

EUR 950 for Crafter20m3 With Platform-diesel,

EUR 1200 for Peugeot E 208-electric,

EUR 1400 for Toyota Corolla,

EUR 1400 for Renault Captur,

EUR 1400 for Peugeot 3008 Aut.,

EUR 1080 for Kuga Plug In,

EUR 1800 for Peugeot 3008,

EUR 1400 for Vauxhall Mokka,

EUR 950 for Boxer 6 9m3,

EUR 805 for Citroen C4 Picasso,

EUR 1400 for Opel Mokka,

EUR 790 for Volkswagen Touran,

EUR 1400 for Tcross 10 Tsi Renegade,

EUR 1800 for Bmw Serie 2 Active Tourer,

EUR 1800 for Audi Q5 Inc,

EUR 790 for Jeep Compass,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for Bmw M440 Gran Coupé *model Guaranteed*,

EUR 2200 for Bmw 5 Series,

EUR 2800 for Mercedes Gle,

EUR 2800 for Volvo Xc90,

EUR 2800 for Volvo Xc90--4wd,

EUR 2000 for Volvo S60 A4 Perf Volvo S90,

EUR 1200 for Toyota Aygo,

EUR 1400 for Fiat 500,

EUR 1200 for Fiat 500 Cabrio Or Similar,

EUR 1200 for Carlo Icon E-electric,

EUR 1200 for Smart Fortwo,

EUR 1800 for Audi A3 Sportback,

EUR 2000 for Bmw Z4 Roadster,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Benz Vito,

EUR 1800 for Jaguar E-pace,

EUR 1010 for Peugeot 508,

EUR 1400 for Opel Insignia,

EUR 1400 for Ford Kuga,

EUR 1400 for Skoda Karoq,

EUR 1800 for Kuga Winter Tyres,

EUR 1010 for Nissan Qashqai,

EUR 3000 for Mercedes Eqc,

EUR 1800 for Ford Mustang Convertible,

EUR 2800 for Mercedes E Class,

EUR 2800 for Mercedes S-class,

EUR 1400 for Compact Or Larger,

USD 0 for other car models.

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.1 mi from Madrid–Barajas Airport

13.6 mi from Cuatro Vientos Airport

Railway Stations

6.1 mi from Chamartin Station

8.5 mi from Atocha Train Station

Hotels

7.2 mi from Eurostars Suites Mirasierra

7.6 mi from Hotel Claridge Madrid

9 mi from PYR se1ect Plaza Mayor II y III

Other Landmarks

6.5 mi from Torres Kio

6.5 mi from Puerta De Europa

6.6 mi from Paseo De La Castellana

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: 40.485103 -3.567528

Location Images

Hertz-Barajas Airport-3543-dropoff_guide

Return Sign

The Rental Desk

The Sign

Guest Reviews

Total points： 6.3 / 10 Average

Vehicle condition: 1.0
Vehicle cleanliness: 0.9
Spaciousness: 1.2
Counter staff: 1.1
Pick-up location: 0.9
Drop-off location: 0.8
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

A.Tandon
Madrid
8.7 /10 Very good
Reviewed: Sunday, December 22, 2024
I got the car upgraded, because of the unavailability of the car which i had booked. Overall condition of the car was good. I am satisfied with the service.
Read More >
鈴木るみ
Madrid
9.7 /10 Excellent
Reviewed: Sunday, December 22, 2024
スタッフがとても親切でした　わかりやすい説明をしてくれました！車の状態も最高でした！ハーツレンタカーはお勧めです！
Read More >
J.L
Madrid
7.3 /10 Good
Reviewed: Sunday, December 22, 2024
Tras leer las reviews iba muy asustado pero, no se si fue casualidad de la chica o algo generalizado, la experiencia fue genial. No intentó venderme ni agregarme nada y todo fue claro y directo, además de muy amable y profesional. El coche estaba sucio, olía mal y tenía bollos y rozaduras por todos lados, pero era alta gama y con muchos extras y en general terminamos contentos.
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May Juliana
Madrid
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Hertz was easy to find, and the car was in good condition. I initially rented a Sportage, but there were none available, so they upgraded me to a BMW for free. That's the difference with big companies.
Read More >
Diana Bert
Madrid
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Quite disappointing. First, they didn't inform us that we couldn't drive a Mercedes, even though the system clearly showed it was available. Second, the gas station was quite far, and since the gas tank was one bar short, they charged us for a full tank. It seems like they are desperate to make money.
Read More >
Dylan Aldridge
Madrid
6 /10 Average
Reviewed: Sunday, December 22, 2024
The service was excellent.
Read More >
Vivian Crichton
Madrid
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Car pickup was very fast
Read More >
Lynn Partridge
Madrid
2 /10 Poor
Reviewed: Sunday, December 22, 2024
There were hidden charges, and they even charged us for a late pickup because our flight was delayed....
Read More >
Helen Emerson
Madrid
2 /10 Poor
Reviewed: Sunday, December 22, 2024
This was the worst car rental experience I've ever had. The staff tried to upsell and change the car model, which incurred additional costs. However, since the price increase was not significant, I let it go. I explicitly requested not to use a credit card for payment and asked to use a Euro bank card instead. While I was getting the money, the staff locked the door and ended their shift, ultimately charging my credit card. Communication was completely ineffective, and I was repeatedly hassled. It was extremely unpleasant.
Read More >
Camille FitzGerald
Madrid
2 /10 Poor
Reviewed: Sunday, December 22, 2024
This was the worst car rental experience I've ever had. The staff at the store were pushy, trying to upsell and change the car model for additional costs. While the extra charges weren't too much, they ignored my clear request to pay with a Euro debit card instead of a credit card. The staff even locked the doors and left during my attempts to withdraw money, and ultimately charged my credit card. Communication was completely ineffective, and the whole process was extremely frustrating.
Read More >
Fitch Euphemia
Madrid
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The guy at the pickup counter symbolically asked if we wanted to upgrade our car. They had an XC90 available but it would cost more. Since there were only two of us, we declined the upgrade. I showed him the full insurance purchased on QEEQ, and he didn't try to sell us anything else. We got a brand new diesel XC60, in a beautiful smog blue color!
Read More >
Abigail Harrod
Madrid
6 /10 Average
Reviewed: Sunday, December 22, 2024
The staff started working at 9:10 AM on Christmas, which is good. But the car model wasn't what I requested, not good. The car uses petrol, which is expensive, bad. I had to change the car towards the end of the trip, troublesome.
Read More >
Humphrey Marlowe
Madrid
4 /10 Average
Reviewed: Sunday, December 22, 2024
The pickup information was different from what Zuzuche provided. The cross-border fee was said to be 16 euros on Zuzuche, but it was actually 30 euros. The insurance compensation from Zuzuche requires you to pay upfront.
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Calvin Joan
Madrid
6 /10 Average
Reviewed: Sunday, December 22, 2024
The official translation provided by the rental platform was not accepted on site. They insisted I get a translation from the car rental company, which took a long time. I finally got the car after much hassle. Initially, they gave me a manual car, saying the staff entered the wrong info, making me wait an additional 30 minutes to get another car.
Read More >
Joanna Shakespeare
Madrid
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very good
Read More >
Joan Hardy
Madrid
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Overall satisfied. The shop is easy to find, the staff are warm and polite. However, some staff members have limited English proficiency, making communication a bit time-consuming.
Read More >
Merle Gladstone
Madrid
2 /10 Poor
Reviewed: Sunday, December 22, 2024
Half a month after returning the car, I suddenly received an email saying the car was damaged and asking me to pay 390 euros. What a surprise! Luckily, I kept the rental receipt as evidence, or I would have been scammed! Always take photos and videos when picking up and dropping off the car, and keep the receipt for a long time. Avoid choosing Hertz or Thrifty!
Read More >
Rory Kit
Madrid
2 /10 Poor
Reviewed: Sunday, December 22, 2024
When I rented the car, they first told me that the pickup sheet was not acceptable and that a voucher was required. After a long time, it turned out that the sheet was sufficient. I had already purchased full insurance, but they forced additional insurance on me. When I saw the printed receipt and asked them to remove it, they said it was not possible. It took an hour and a half to finally get the car. I will never use Hertz again.
Read More >
Sharon Walker
Madrid
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great experience, both pickup and return were very convenient.
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Hannah Laurie
Madrid
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good
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Audrey Turner
Madrid
8 /10 Very good
Reviewed: Sunday, December 22, 2024
Quite good
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Renata Tate
Madrid
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Very convenient
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Sandy Jenny
Madrid
2 /10 Poor
Reviewed: Sunday, December 22, 2024
They charged for fuel in advance, their English is poor, attitudes are just okay, and there's an extra fee for returning the car a day early.
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Byron Bertie
Madrid
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
We needed a small car for a short trip, but when we arrived 30 minutes early at the car rental company, they told us there were no cars available. They offered an upgrade for an additional 20 euros per day or we could wait for more than half an hour. Since an automatic car is more convenient, we accepted the upgrade. Hertz has always provided good cars, and this time it was a car with just over 10,000 kilometers on it. It worked great over the past few days. Returning the car was also easy, no issues with insurance. We returned the car a day early due to a change in plans and asked if we could get some discount for that, they agreed initially but didn't give any discount in the end.
Read More >
David Noah
Madrid
2 /10 Poor
Reviewed: Sunday, December 22, 2024
I purchased full insurance and informed them I didn't need additional coverage, but they still added tire and glass insurance. I arrived early but couldn't pick up the car early. I was sick and had to wait for a long time. Eventually, I got frustrated and quickly finished the process to take the car.
Read More >