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From other countries or regions
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Live chat Email us Service Code: 9347973306
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 9347973306
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Reviewed: Mon, Jan 13, 2020
About Hertz: 4.0 /10
The pickup information was different from what Zuzuche provided. The cross-border fee was said to be 16 euros on Zuzuche, but it was actually 30 euros. The insurance compensation from Zuzuche requires you to pay upfront.

Relevant Reviews on Hertz BARAJAS AIRPORT

Sandy Jenny

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Reviewed: Fri, Mar 1, 2024
About Hertz: 2.0 /10
They charged for fuel in advance, their English is poor, attitudes are just okay, and there's an extra fee for returning the car a day early.

Rory Kit

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Reviewed: Mon, Mar 11, 2024
About Hertz: 2.0 /10
When I rented the car, they first told me that the pickup sheet was not acceptable and that a voucher was required. After a long time, it turned out that the sheet was sufficient. I had already purchased full insurance, but they forced additional insurance on me. When I saw the printed receipt and asked them to remove it, they said it was not possible. It took an hour and a half to finally get the car. I will never use Hertz again.
About QEEQ: 8.0 /10

Joan Hardy

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Reviewed: Tue, Jun 18, 2019
About Hertz: 8.0 /10
Overall satisfied. The shop is easy to find, the staff are warm and polite. However, some staff members have limited English proficiency, making communication a bit time-consuming.
About QEEQ: 8.0 /10

Calvin Joan

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Reviewed: Fri, Jan 10, 2020
“Madrid-Seville-Lisbon-Madrid”
About Hertz: 6.0 /10
The official translation provided by the rental platform was not accepted on site. They insisted I get a translation from the car rental company, which took a long time. I finally got the car after much hassle. Initially, they gave me a manual car, saying the staff entered the wrong info, making me wait an additional 30 minutes to get another car.

Abigail Harrod

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Reviewed: Thu, Jan 16, 2020
About Hertz: 6.0 /10
The staff started working at 9:10 AM on Christmas, which is good. But the car model wasn't what I requested, not good. The car uses petrol, which is expensive, bad. I had to change the car towards the end of the trip, troublesome.

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