Hertz, Barcelona Airport Car Rental

3% OFF

Best price car rental
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Fiat 500
Mini
US$ 49/day
Rent a car
- Collision Damage Waiver & TP
Peugeot 208
Economy
US$ 51/day
Rent a car
- Collision Damage Waiver & TP
Seat Leon
Compact
US$ 57/day
Rent a car
- Collision Damage Waiver & TP
Opel Mokka
Small SUV
US$ 62/day
Rent a car
- Collision Damage Waiver & TP
Hyundai i10
Mini
US$ 62/day
Rent a car
- Collision Damage Waiver & TP
Ford Focus C-max
Intermediate
US$ 65/day
Rent a car
- Collision Damage Waiver & TP
Opel Corsa
Economy
US$ 66/day
Rent a car
- Collision Damage Waiver & TP
- Seat Ateca
  US$ 68/day
- BMW 2 Series
  US$ 73/day
- Peugeot 2008
  US$ 76/day
Show other 35
Fold up
- Hertz Barcelona Airport(BCN) Peugeot 508 Rental
  US$ 78/day
- Hertz Barcelona Airport(BCN) Tesla Model 3 Rental
  US$ 78/day
- Hertz Barcelona Airport(BCN) Peugeot 5008 Rental
  US$ 79/day
- Hertz Barcelona Airport(BCN) Peugeot 3008 Rental
  US$ 84/day
- Hertz Barcelona Airport(BCN) Hyundai Tucson Rental
  US$ 86/day
- Hertz Barcelona Airport(BCN) Renault Kadjar Rental
  US$ 87/day
- Hertz Barcelona Airport(BCN) Mercedes-Benz C Class Rental
  US$ 127/day

Hertz - Barcelona Airport Information, Car Rental Instructions & Policies

Address

TERMINAL 1 AND 2

Telephone

902011959 / + 34 931935704/+34 647857900

Pick-up Instructions

The Hertz - Barcelona Airport car rental location is in terminal

You can walk to the counter of Hertz - Barcelona Airport car rental.

Arriving at Terminal 1 (T1): The rental counter is located on level 0, zone A. Please follow the "Car Rental" signs to reach the counter. Arriving at Terminal 2 (T2): The office is located at the open car park facing the terminal building. Exit the terminal and cross the road to find the office.

Drop-off Instructions

Return to Terminal 1 (T1): Please return the vehicle to the multi-level car park at T1. Follow the "Car Rental" signs to reach the car park. Car Park google map link: https://maps.app.goo.gl/4VbBcaxRQTfP1ptFA Return to Terminal 2 (T2): Return the vehicle to the open car park facing T2. Park the car in the Hertz area in front of the office. Google map link: https://maps.app.goo.gl/vA5vKkRWb79SE1iB8

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59	07:00 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of EUR 9.889605 - 27.85 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

The following models require 3 year's of license holding time: Maserati Levante Winter-diesel-4wd, Renault Grand Scenic-diesel, Volvo S60 A4 Perf Volvo S90, Bmw M440 Gran Coupé *model Guaranteed*, Mercedes S-class, Mercedes E Class, Porsche Panamera Automatic Or Similar, Volvo Xc90, Mercedes M-class, Volvo Xc60, Benz Vito, Doblo 925kg 4m3, B4 Ford Custom, Peugeot Expert 5m3, Boxer 6 9m3, Crafter20m3 With Platform-diesel, Tail Lift 20m3, Transit 350l 118m3, Bmw X5

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full driver's license issued in Spain

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

EUR 17/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

EUR 14/day

Winter tires rental

Operated safely on surfaces including pavement (wet or dry), mud, ice, or snow.

EUR 49.59/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

EUR 14/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

EUR 14/day

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Show More Andorra Austria Belgium Denmark Finland France Germany Gibraltar Italy Liechtenstein Luxembourg Monaco Netherlands Norway Portugal The Republic of San Marino Sweden Switzerland	EUR 16 per rental

When driving into Portugal please purchase a temporary electronic toll tag at the border in order to drive on Portuguese toll roads.

Must-not:

Taking rental cars to the countries that are not listed in Paid is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 670-3500 for other car models.

EUR 670-3500 for Kuga Plug In,

EUR 1015 for Great Wall Ora Funky Cat,

EUR 1050 for Captur Winter Tyres,

EUR 1080 for Opel Movano Xl2 10/12m3,

EUR 1102.53 for Fiat Panda,

EUR 1106.78 for Volkswagen T-cross,

EUR 1110 for Porsche Macan,

EUR 1162.12 for Ford Focus,

EUR 1191.92 for Peugeot 308,Renault Zoe,

EUR 1200 for Mercedes A-class,Fiat 500x,Renault Clio,Toyota Aygo,Fiat 500 Cabrio Or Similar,Smart Fortwo,

EUR 1400 for Mini One,Fiat Tipo Hb,Volkswagen Caddy Maxi,Citroen Space Tourer,Toyota Corolla,Renault Captur,Peugeot 3008 Aut.,Ford Kuga,Opel Mokka,Tcross 10 Tsi Renegade,Fiat 500,Opel Insignia,Ford Kuga,Skoda Karoq,Compact Or Larger,

EUR 1500 for Mercedes C-class,

EUR 1508 for Compact Elite,

EUR 1600 for Opel Vivaro,

EUR 1800 for Bmw Serie 4 Cabrio Aut,Volvo Xc60,Audi A3 Convertible,Audi A3 Sportback,Ford Mustang Convertible,

EUR 1010 for Peugeot 508,Nissan Qashqai,

EUR 1080 for Renault Arkana,

EUR 1200 for Leaf 500e Icon Mini Cooper,D1 Ds Ds3 Crossback E Tense,Peugeot E 208-electric,Carlo Icon E-electric,

EUR 1800 for Romeo Stelvio Winter,Peugeot 3008,Bmw Serie 2 Active Tourer,Audi Q5 Inc,Jaguar E-pace,Volvo Xc40,

EUR 2000 for Bmw M440 Gran Coupé *model Guaranteed*,Volvo S60 A4 Perf Volvo S90,Bmw Z4 Roadster,Fiat Abarth Cabrio,Benz Vito,

EUR 2800 for Mercedes M-class,Volvo Xc90,Volvo Xc90--4wd,Mercedes E Class,Mercedes S-class,

EUR 2200 for Audi Q5,

EUR 3500 for Bmw X5,

EUR 3000 for Model 3 Sr,Polestar 2,Mercedes Eqc,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Yaris Hybrid O Similar,

EUR 750 for Doblo 925kg 4m3,

EUR 775 for Ford Puma Hybrid,Renault Clio,

EUR 790 for Mercedes A Class,Volkswagen Touran,Jeep Compass,

EUR 800 for B4 Ford Custom,

EUR 805 for Chevrolet Lacetti,Ford Focus Hybrid,Toyota Ch-r Hybrid,Citroen C4 Picasso,

EUR 840 for Bmw 118d,

EUR 850 for Tail Lift 20m3,

EUR 880 for Mini Cooper Cabrio,Volkswagen T-roc Cabrio,

EUR 900 for Peugeot Expert 5m3,

EUR 950 for Crafter20m3 With Platform-diesel,Boxer 6 9m3,

EUR 1400 for Mini One,

EUR 805 for Chevrolet Lacetti,

EUR 1200 for Mercedes A-class,

EUR 805 for Ford Focus Hybrid,

EUR 1400 for Fiat Tipo Hb,

EUR 1200 for Fiat 500x,

EUR 775 for Ford Puma Hybrid,

EUR 880 for Mini Cooper Cabrio,

EUR 880 for Volkswagen T-roc Cabrio,

EUR 1191.92 for Peugeot 308,

EUR 1200 for Leaf 500e Icon Mini Cooper,

EUR 805 for Toyota Ch-r Hybrid,

EUR 1400 for Mercedes A Class,

EUR 790 for Mercedes A Class,

EUR 1200 for D1 Ds Ds3 Crossback E Tense,

EUR 1800 for Bmw Serie 4 Cabrio Aut,

EUR 1200 for Renault Clio,

EUR 1191.92 for Renault Zoe,

EUR 775 for Renault Clio,

EUR 3000 for Model 3 Sr,

EUR 1800 for Volvo Xc60,

EUR 1400 for Volkswagen Caddy Maxi,

EUR 1400 for Citroen Space Tourer,

EUR 3000 for Polestar 2,

EUR 1800 for Romeo Stelvio Winter,

EUR 950 for Crafter20m3 With Platform-diesel,

EUR 1200 for Peugeot E 208-electric,

EUR 1400 for Toyota Corolla,

EUR 1400 for Renault Captur,

EUR 1400 for Peugeot 3008 Aut.,

EUR 1080 for Kuga Plug In,

EUR 1800 for Peugeot 3008,

EUR 1400 for Ford Kuga,

EUR 950 for Boxer 6 9m3,

EUR 805 for Citroen C4 Picasso,

EUR 1400 for Opel Mokka,

EUR 790 for Volkswagen Touran,

EUR 1400 for Tcross 10 Tsi Renegade,

EUR 1800 for Bmw Serie 2 Active Tourer,

EUR 1800 for Audi Q5 Inc,

EUR 790 for Jeep Compass,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for Bmw M440 Gran Coupé *model Guaranteed*,

EUR 2200 for Bmw 5 Series,

EUR 2800 for Mercedes M-class,

EUR 2800 for Volvo Xc90,

EUR 2800 for Volvo Xc90--4wd,

EUR 2000 for Volvo S60 A4 Perf Volvo S90,

EUR 1200 for Toyota Aygo,

EUR 1400 for Fiat 500,

EUR 1200 for Fiat 500 Cabrio Or Similar,

EUR 1200 for Carlo Icon E-electric,

EUR 1200 for Smart Fortwo,

EUR 1800 for Audi A3 Sportback,

EUR 2000 for Bmw Z4 Roadster,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Benz Vito,

EUR 1800 for Jaguar E-pace,

EUR 1010 for Peugeot 508,

EUR 1400 for Opel Insignia,

EUR 1400 for Skoda Karoq,

EUR 1800 for Volvo Xc40,

EUR 1010 for Nissan Qashqai,

EUR 3000 for Mercedes Eqc,

EUR 1800 for Ford Mustang Convertible,

EUR 2800 for Mercedes E Class,

EUR 2800 for Mercedes S-class,

EUR 1400 for Compact Or Larger,

Theft Insurance Excess differs by car model:

EUR 670-3500 for Kuga Plug In,

EUR 1015 for Great Wall Ora Funky Cat,

EUR 1050 for Captur Winter Tyres,

EUR 1080 for Opel Movano Xl2 10/12m3,

EUR 1102.53 for Fiat Panda,

EUR 1106.78 for Volkswagen T-cross,

EUR 1110 for Porsche Macan,

EUR 1162.12 for Ford Focus,

EUR 1191.92 for Peugeot 308,Renault Zoe,

EUR 1200 for Mercedes A-class,Fiat 500x,Renault Clio,Toyota Aygo,Fiat 500 Cabrio Or Similar,Smart Fortwo,

EUR 1500 for Mercedes C-class,

EUR 1508 for Compact Elite,

EUR 1600 for Opel Vivaro,

EUR 1800 for Bmw Serie 4 Cabrio Aut,Volvo Xc60,Audi A3 Convertible,Audi A3 Sportback,Ford Mustang Convertible,

EUR 1010 for Peugeot 508,Nissan Qashqai,

EUR 1080 for Renault Arkana,

EUR 1200 for Leaf 500e Icon Mini Cooper,D1 Ds Ds3 Crossback E Tense,Peugeot E 208-electric,Carlo Icon E-electric,

EUR 1800 for Romeo Stelvio Winter,Peugeot 3008,Bmw Serie 2 Active Tourer,Audi Q5 Inc,Jaguar E-pace,Volvo Xc40,

EUR 2000 for Bmw M440 Gran Coupé *model Guaranteed*,Volvo S60 A4 Perf Volvo S90,Bmw Z4 Roadster,Fiat Abarth Cabrio,Benz Vito,

EUR 2800 for Mercedes M-class,Volvo Xc90,Volvo Xc90--4wd,Mercedes E Class,Mercedes S-class,

EUR 2200 for Audi Q5,

EUR 3500 for Bmw X5,

EUR 3000 for Model 3 Sr,Polestar 2,Mercedes Eqc,

EUR 5000 for Maserati Levante Winter-diesel-4wd,

EUR 670 for Toyota Yaris Hybrid O Similar,

EUR 750 for Doblo 925kg 4m3,

EUR 775 for Ford Puma Hybrid,Renault Clio,

EUR 790 for Mercedes A Class,Volkswagen Touran,Jeep Compass,

EUR 800 for B4 Ford Custom,

EUR 805 for Chevrolet Lacetti,Ford Focus Hybrid,Toyota Ch-r Hybrid,Citroen C4 Picasso,

EUR 840 for Bmw 118d,

EUR 850 for Tail Lift 20m3,

EUR 880 for Mini Cooper Cabrio,Volkswagen T-roc Cabrio,

EUR 900 for Peugeot Expert 5m3,

EUR 950 for Crafter20m3 With Platform-diesel,Boxer 6 9m3,

EUR 1400 for Mini One,

EUR 805 for Chevrolet Lacetti,

EUR 1200 for Mercedes A-class,

EUR 805 for Ford Focus Hybrid,

EUR 1400 for Fiat Tipo Hb,

EUR 1200 for Fiat 500x,

EUR 775 for Ford Puma Hybrid,

EUR 880 for Mini Cooper Cabrio,

EUR 880 for Volkswagen T-roc Cabrio,

EUR 1191.92 for Peugeot 308,

EUR 1200 for Leaf 500e Icon Mini Cooper,

EUR 805 for Toyota Ch-r Hybrid,

EUR 1400 for Mercedes A Class,

EUR 790 for Mercedes A Class,

EUR 1200 for D1 Ds Ds3 Crossback E Tense,

EUR 1800 for Bmw Serie 4 Cabrio Aut,

EUR 1200 for Renault Clio,

EUR 1191.92 for Renault Zoe,

EUR 775 for Renault Clio,

EUR 3000 for Model 3 Sr,

EUR 1800 for Volvo Xc60,

EUR 1400 for Volkswagen Caddy Maxi,

EUR 1400 for Citroen Space Tourer,

EUR 3000 for Polestar 2,

EUR 1800 for Romeo Stelvio Winter,

EUR 950 for Crafter20m3 With Platform-diesel,

EUR 1200 for Peugeot E 208-electric,

EUR 1400 for Toyota Corolla,

EUR 1400 for Renault Captur,

EUR 1400 for Peugeot 3008 Aut.,

EUR 1080 for Kuga Plug In,

EUR 1800 for Peugeot 3008,

EUR 1400 for Ford Kuga,

EUR 950 for Boxer 6 9m3,

EUR 805 for Citroen C4 Picasso,

EUR 1400 for Opel Mokka,

EUR 790 for Volkswagen Touran,

EUR 1400 for Tcross 10 Tsi Renegade,

EUR 1800 for Bmw Serie 2 Active Tourer,

EUR 1800 for Audi Q5 Inc,

EUR 790 for Jeep Compass,

EUR 1800 for Audi A3 Convertible,

EUR 2000 for Bmw M440 Gran Coupé *model Guaranteed*,

EUR 2200 for Bmw 5 Series,

EUR 2800 for Mercedes M-class,

EUR 2800 for Volvo Xc90,

EUR 2800 for Volvo Xc90--4wd,

EUR 2000 for Volvo S60 A4 Perf Volvo S90,

EUR 1200 for Toyota Aygo,

EUR 1400 for Fiat 500,

EUR 1200 for Fiat 500 Cabrio Or Similar,

EUR 1200 for Carlo Icon E-electric,

EUR 1200 for Smart Fortwo,

EUR 1800 for Audi A3 Sportback,

EUR 2000 for Bmw Z4 Roadster,

EUR 2000 for Fiat Abarth Cabrio,

EUR 2000 for Benz Vito,

EUR 1800 for Jaguar E-pace,

EUR 1010 for Peugeot 508,

EUR 1400 for Opel Insignia,

EUR 1400 for Skoda Karoq,

EUR 1800 for Volvo Xc40,

EUR 1010 for Nissan Qashqai,

EUR 3000 for Mercedes Eqc,

EUR 1800 for Ford Mustang Convertible,

EUR 2800 for Mercedes E Class,

EUR 2800 for Mercedes S-class,

EUR 1400 for Compact Or Larger,

USD 0 for other car models.

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.3 mi from Barcelona Airport

Railway Stations

6.6 mi from Sants Estacio

10 mi from Clot Rail Station

Hotels

8.5 mi from Cosmo Apartments Passeig de Gràcia

8.6 mi from Apartamento PAAL Ronda de Sant Pere

Other Landmarks

8.2 mi from Reial Plaza

8.3 mi from Plaça Catalunya

8.5 mi from La Pedrera

FIND ME A CHEAP RENTAL

Map view of Hertz Store Location

coordinates: 41.3007794 2.058352

Location Images

The Rental Desk

Guest Reviews

Total points： 6.3 / 10 Average

Vehicle condition: 1.6
Vehicle cleanliness: 1.7
Spaciousness: 1.7
Counter staff: 1.6
Pick-up location: 1.5
Drop-off location: 1.2
Pick-up time: 0-10 mins
Drop-off time: 10-30 mins

M.Withington
Barcelona
9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
Great customer service didn't have to wait. Would defiantly book with you again
Read More >
B.Battams-Scott
Barcelona
9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
The guy on our return was quite rude. The way he drove the rental car, the way he accused us of damaging the car. The Canadian guy when we arrived couldn't have been more friendly and helpful.
Read More >
J.Pearn
Barcelona
3 /10 Poor
Reviewed: Sunday, December 22, 2024
The car had 24 pieces of damage. The car was not available on pick up. The car when arrived was difficult to find. The staff were not helpful
Read More >
P.Naidoo
Barcelona
9.3 /10 Excellent
Reviewed: Sunday, December 22, 2024
The return office was closed and we were sked to drop off the key in a box. This leaves the customer feeling insecure as the vehicle isnt checked for scratches etc.
Read More >
Frederic Gregory
Barcelona
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Excellent service, the Spanish guy was very nice.
Read More >
Juliet Wyclif(fe)
Barcelona
2 /10 Poor
Reviewed: Sunday, December 22, 2024
They said they close at 12pm, but when we arrived at 11am, no one was there. When we picked up the car, they upgraded us without informing, due to the language barrier we didn't know. We booked for 3800 on QEEQ, but at the rental company it became over 6000; it felt like we were completely scammed because of the language barrier.
Read More >
Cora Caroline
Barcelona
6 /10 Average
Reviewed: Sunday, December 22, 2024
It took some effort to find the drop-off location. See the comments below. The drop-off was okay, I guess.
Read More >
Upton Newton
Barcelona
6 /10 Average
Reviewed: Sunday, December 22, 2024
Honestly, the service was just average. I bought full insurance through Zuzuche, but they still tried to sell me their own insurance, explaining how much I might have to pay if there was an accident. The car they provided was quite old and had many scratches, so make sure to check it thoroughly.
Read More >
Alma Hubbard
Barcelona
2 /10 Poor
Reviewed: Sunday, December 22, 2024
I placed my car rental order at least two months in advance, yet I had to wait over an hour to complete the paperwork and our chosen model wasn't available. Despite booking so early, they switched our car and made us wait so long. I have no idea what you guys are doing.
Read More >
Marvin Curme
Barcelona
2 /10 Poor
Reviewed: Sunday, December 22, 2024
I clearly stated on my phone that I did not want any additional services, but I was unknowingly charged for insurance. This is outrageous and unacceptable! My friend rented a car from another company, Europcar, and also faced pressure to buy insurance. She asked me to translate her refusal, and although the representative was not pleased, they did not charge her for insurance. Hertz’s behavior is infuriating and disgusting! The female staff member clearly nodded and understood my request for no insurance, but the final bill still included over 300 euros for insurance.
Read More >
Osborn Nico(l)
Barcelona
4 /10 Average
Reviewed: Sunday, December 22, 2024
Had to wait an hour in line to handle the rental, by the time we finished, it was already dark.
Read More >
Rod Black
Barcelona
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The vehicle was poorly maintained; after driving less than 100 kilometers, an AdBlue warning appeared. Not having driven a diesel before, I didn't know what AdBlue was and almost had a breakdown. Ended up spending money on AdBlue myself, which delayed my trip by nearly an hour.
Read More >
Herbert Jordan
Barcelona
6 /10 Average
Reviewed: Sunday, December 22, 2024
Average service attitude
Read More >
Penny DuBois
Barcelona
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The car rental counter is located in Terminal 2 and is clearly marked. The pickup process was simple and smooth. After completing the paperwork, you go to the parking lot and find the key counter. The process was seamless and the staff were welcoming.
Read More >
Bing Smith
Barcelona
2 /10 Poor
Reviewed: Sunday, December 22, 2024
They took advantage of us not understanding English, and noted on the rental form that we chose prepaid fuel. When I questioned this, the staff claimed it was a fuel deposit for returning the car at a different location, and it would be refunded if returned full. But the bank charges showed no refund, and they overcharged by $300. No idea what the fee is! Never renting from Hertz or Thrifty again!!!! Currently trying to find out through the rental platform what the $300 charge is for.
Read More >
Willie Haggai
Barcelona
4 /10 Average
Reviewed: Sunday, December 22, 2024
The paperwork took an hour. Initially, they said there was no automatic transmission available, then they gave me a diesel Renault. The problem with this big car was that I couldn't drive it out of the parking lot, so I had to come back and exchange it. It was quite a hassle. Even though I had already bought full insurance, they still made me buy insurance. Since I don't understand Spanish, they said it was a deposit that would be refunded. I was with my child, so I signed it. Later, when I asked the rental company, they confirmed I already had full insurance. Just a reminder, do not sign if the amount doesn't match when you pick up the car!
Read More >
Zebulon Lena
Barcelona
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
The store has two counters, there were no other customers in front of us, so my friend and I processed at the same time, very efficient and good service.
Read More >
Ada Clement
Barcelona
8 /10 Very good
Reviewed: Sunday, December 22, 2024
The car rental customer service was a Spanish lady who tried to sell me additional insurance. Despite me showing proof that I had already purchased full coverage, she refused to look at it and exaggeratedly claimed, 'What you bought is yours, what I recommend is mine. If you didn't buy it...!' We firmly and repeatedly emphasized that we would not purchase additional insurance. We resolutely said NO! Then she got a bit angry and ignored me. After a standoff, I asked if I could get the car keys. She responded that it wasn't 3 PM yet, which was my scheduled pickup time. So, I stepped back a few steps, waited for a few minutes, and received a pickup note or possibly a contract. She vaguely pointed to the side with her hand. I assumed I had to get the keys from the neighboring window, but the lady at the neighboring window told me to go to the parking lot at the back to get the car! Apart from the unpleasant experience with the insurance upselling, everything else was fine. If I had accepted her insurance offer, the total cost would have reached 600 Euros, which is double the price!
Read More >
Rosalind Wilmot(t)
Barcelona
10 /10 Excellent
Reviewed: Sunday, December 22, 2024
Good
Read More >