Enterprise, London Park Lane Car Rental

3% OFF

Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Enterprise - London Park Lane Information, Car Rental Instructions & Policies

Address

Q PARK CAR PARK,PARK LANE

Telephone

0207-7067007

Pick-up Instructions

Please go to pick up address according to the GPS.

Drop-off Instructions

Please check with the branch staff about the return location and time.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -18:00	08:00 -18:00	08:00 -13:00	CLOSED	08:00 -18:00	08:00 -18:00	08:00 -18:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

25 - 80 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

EU Driving Licence

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

UK Driving License（with DVLA check code/DVLA endorsement record）

In addition to your licence, either a valid and up to date DVLA licence check code or a printed DVLA endorsement record must be provided for all Approved Drivers. These can be obtained from the DVLA website (www.gov.uk/view-driving-licence).

For local renters, you need to bring:

Full driver's license issued in United Kingdom

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:

Countries	Charges
Austria Belgium Croatia Czech Republic Denmark France Germany Italy Poland Show More Austria Belgium Croatia Czech Republic Denmark France Germany Italy Poland Netherlands Slovakia Slovenia Spain Switzerland	GBP 300 per rental

Customers who collect a vehicle from the UK mainland and wish to drive within mainland Europe are required to purchase European Travel Coverage. European Travel Coverage provides the customers with our written consent (VE103B form) to drive the vehicle in the countries stated and to access 24/7 international breakdown cover through the AA.
In all cases, customers must inform the rental branch of their intention to leave the UK mainland with the vehicle and require our authorization. Customers are required to inform the rental branch on their own with no less than 72 hours’ notice prior to collecting the vehicle to arrange their European Travel Coverage. European Travel Coverage is only available to customers paying with a credit card,Premium, Luxury and Executive vehicles are excluded from the European Travel Coverage product and are therefore not allowed to leave the country.
The charge for European Travel Coverage is £300 per rental for all cross border travels. Customers renting from Northern Ireland wishing to cross the border into the Republic of Ireland will only be charged 25.53 Please note that we are unable to provide any additional equipment that may be compulsory for driving abroad (e.g. breathalyzers, warning triangles, first aid kits etc.) and this responsibility rests on the driver. Customers are required to be aware of any requirements of the destination and any countries or regions customers might travel through.
This policy and cross border fees are only for reference,please be subject to the counter.

Must-not:

Taking rental cars to following countries is not allowed:
Ireland

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

GBP 1500 for Hyundai I30,Chevrolet Lacetti,Vw Golf,Volkswagen Golf,Toyota Yaris 2-door,Fiat Panda,Vauxhall Corsa,Vauxhall Corsa,Toyota Yaris Automatic Or Similar,Opel Corsa,Volkswagen Up,Hyundai I10,

EUR 1500-2000 for Sprinter 313 Koff,Opel Vivaro,Ford Tourneo Custom,

EUR 1500 for Honda Step Wagon,Fiat Doblo,

EUR 2000-3000 for Jaguar F-type,Jaguar F-type,Mercedes E-class,Mercedes E250 Convertible,

GBP 1500 for Fiat Egea Cross,

GBP 2000 for Suzuki S-cross 4x4 Hybride,

GBP 1750 for Mercedes Sprinter Long Wheelbase,

GBP 1500-2000 for Renault Megane,No Car Model Description,

GBP 1500 for Citroen E C4-electric,Hyundai Ioniq,Hyundai Ioniq,Opel Mokka,Kia Niro,Hyundai Bayon,Renault Zoe,Toyota Aqua,

GBP 1500-2000 for Renault Master,Sprinter 313 Koff,Mercedes Sprinter Luton With Tail-lift,Mercedes Sprinter Long Wheelbase,Ford Luton Van,Opel Vivaro,

GBP 1500 for Citroen E C4-electric,Hyundai Ioniq,Hyundai Ioniq,Vw Golf,Volkswagen Golf,Opel Mokka,Kia Niro,Hyundai Bayon,Fiat Egea Cross,Toyota Yaris 2-door,Fiat Panda,Renault Zoe,Toyota Aqua,Toyota Yaris Automatic Or Similar,Opel Corsa,Hyundai I10,

GBP 2000 for Cupra Born,Bmw Ix3,Mercedes-benz Eqa,Vauxhall Grandland X,Maserati Grecale,Mercedes E Class,Bmw Ix,Audi A6 E-tron,Bmw 5 Series,Bmw 5 Series,E Class,Mercedes Classe C,Mercedes Eqc,Skoda Octavia,Volvo Xc40,Mitsubishi Outlander,Tesla Model S,Lexus Rx,Mercedes S-class,

GBP 2000 for Ds Ds4,Bmw 1er,Toyota Prado,Opel Grandland,Cupra Formentor,Toyota Rav4 Hybrid,Peugeot 3008,Suzuki S-cross 4x4 Hybride,Volkswagen Passat Diesel,Peugeot 408,Vauxhall Insignia,Kia Optima,Mg Hs,Kuga With Towbar,

GBP 2000 for Kia Sorrento,Ford Galaxy,Volkswagen Caravelle,Vw Touran,Bmw X3,Ford Tourneo,Renault Trafic,Volvo Xc60,Ford Galaxy,Landrover Range Rover Sport,Range Rover Sport,

Theft Insurance Excess differs by car model:

GBP 1500 for Fiat Egea Cross,

GBP 1750 for Mercedes Sprinter Long Wheelbase,

GBP 1500-2000 for Renault Megane,No Car Model Description,

GBP 2000 for Suzuki S-cross 4x4 Hybride,

EUR 2000-3000 for Jaguar F-type,Jaguar F-type,Volvo Xc60,Mercedes E-class,Mercedes E250 Convertible,Landrover Range Rover Sport,Range Rover Sport,

EUR 1500 for Honda Step Wagon,Fiat Doblo,

EUR 1500-2000 for Sprinter 313 Koff,Opel Vivaro,Ford Tourneo Custom,

GBP 1500 for Hyundai I30,Chevrolet Lacetti,Vw Golf,Volkswagen Golf,Toyota Yaris 2-door,Fiat Panda,Vauxhall Corsa,Vauxhall Corsa,Toyota Yaris Automatic Or Similar,Opel Corsa,Volkswagen Up,Hyundai I10,

GBP 1500 for Citroen E C4-electric,Hyundai Ioniq,Hyundai Ioniq,Opel Mokka,Kia Niro,Hyundai Bayon,Renault Zoe,Toyota Aqua,

GBP 1500-2000 for Renault Master,Sprinter 313 Koff,Mercedes Sprinter Luton With Tail-lift,Mercedes Sprinter Long Wheelbase,Ford Luton Van,Opel Vivaro,

GBP 2000 for Kia Sorrento,Ford Galaxy,Volkswagen Caravelle,Vw Touran,Bmw X3,Ford Tourneo,Renault Trafic,Volvo Xc60,Ford Galaxy,Landrover Range Rover Sport,Range Rover Sport,

Fuel Policy (what does it mean)

To be updated

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

8.8 mi from London City Airport

13.2 mi from Heathrow Airport T1-T4

13.2 mi from Heathrow Airport

Railway Stations

1 mi from Victoria Station

1.1 mi from Paddington Station

1.6 mi from Euston Station

Hotels

1 mi from Thistle Trafalgar Leicester Square

1.5 mi from Seraphine London Kensington Garden Hotel

1.6 mi from Millennium Gloucester Hotel London

Other Landmarks

1.1 mi from Trafalgar Square

1.4 mi from Big Ben

3.3 mi from Tower Of London

FIND ME A CHEAP RENTAL

Map view of Enterprise Store Location

coordinates: 51.508708 -0.154625

Guest Reviews

Total points： 6.6 / 10 Average

Vehicle condition: 0.0
Vehicle cleanliness: 0.0
Spaciousness: 0.0
Counter staff: 0.0
Pick-up location: 0.0
Drop-off location: 0.0
Pick-up time: 10-30 mins
Drop-off time: 10-30 mins

Yedda Lucy
London
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Overall, I feel that Company E is quite large and offers standardized services. I initially booked to pick up the car at the Hyde Park location, but since my accommodation changed to near Tate Modern, after negotiating with Company E, their head office agreed to change the pick-up location to the Waterloo branch. Of course, due to our broken English during communication, there was almost a misunderstanding. The Hyde Park branch thought we wanted to cancel the booking, and we had to ask a friend to help us translate to convey our intention to change the pick-up location. This was all due to our poor English. On August 27th, we went to the store to pick up the car, which was initially confirmed as a Buick GL8, but we were given a luxurious Volkswagen Sharan from 2014, which was in great condition. The pick-up process was very simple, similar to renting a car in China. We first verified the order and documents, signed some forms, and then inspected the car at the parking lot, checking the fuel gauge, odometer, lights, and both the interior and exterior condition. Everything was fine, and we received the car. The entire process took about 20 minutes. During the handover, the pretty female receptionist also reminded us of some important points. After that, it was all good to go!
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Julie Maltz
London
8 /10 Very good
Reviewed: Monday, November 18, 2024
The company is legitimate.
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Helen Emerson
London
10 /10 Excellent
Reviewed: Monday, November 18, 2024
Excellent
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Parker Gladstone
London
2 /10 Poor
Reviewed: Monday, November 18, 2024
This car rental experience was extremely poor, like a nightmare! I booked a Volvo XC60 SUV and arrived at the rental office early to pick up the car. First, they tried to sell us insurance, which we declined. Then, they gave us a sedan, claiming it was a similar model. We insisted that we had booked an SUV, and reluctantly, the staff brought out a Mercedes GLB. The appropriate counterpart to the Volvo XC60 SUV should be a Mercedes GLC, but the GLB is obviously not in the same category. The staff member said there were no other cars available. The signal reception at the pickup location was very poor, so we were unable to contact anyone. With all our luggage, we had no choice but to take the GLB and leave. Upon reaching the surface, we contacted the rental platform, Zuzuche, which promised to help arrange for a car swap in the next city. However, upon reaching the next city, despite Zuzuche's website showing availability of a Volvo XC60, they claimed there were none. I rented the car for 17 days and traveled through more than 10 cities but never got a replacement. Upon returning, I contacted Zuzuche's customer service, and they had the audacity to say that the Mercedes GLB and Volvo XC60 are in the same category. The industry consensus is that Audi Q5, Mercedes GLC, and Volvo XC60 are similar models. Zuzuche, however, stubbornly insisted that their rental office has the final say on what constitutes a similar model. Unbelievable! A clear case of big company bullying!
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Noah Gus
London
2 /10 Poor
Reviewed: Monday, November 18, 2024
The store deceived customers. We booked a Mercedes on the app but were given a Peugeot 308. Currently, the customer service of the rental app is helping us negotiate a refund. We are waiting for the result.
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Mignon Archibald
London
8 /10 Very good
Reviewed: Monday, November 18, 2024
The service was acceptable, but there was a significant difference between the reserved car and the one actually received. I booked an XC90 or similar because I needed the large space for luggage, but I was given a Mercedes GLB, which is two sizes smaller, and almost couldn't fit my luggage.
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