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Live chat Email us Service Code: 3833601352
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 3833601352
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Hertz, Honolulu International Airport Car Rental

Hertz 3000+ ratings, 43 reviews

Hawaii - Oahu Island (honolulu), Hawaii, United States

7.6 / 10 Good

Best Price Car Rentals at Honolulu Airport(HNL)

Last updated on: December 15, 2024

Hertz - Honolulu International Airport Information, Car Rental Instructions & Policies

Address

300 RODGERS BLVD

Telephone

+18088377100

Pick-up Instructions

The Hertz - Honolulu International Airport car rental location is located out of the airport

On-airport rental car offices are located on the ground level of the Terminal 2 Parking Garage. Rental car shuttles stop in designated areas along the center median on the ground level outside of the baggage claim areas. For Hawaiian Airlines and commuter terminal arrivals: - Proceed outside the baggage claim to the curb marked "Rental Car" for the consolidated rental car shuttle bus. For all other arrivals: - Proceed to the crosswalk between baggage claim E and F, cross the street, and head to the rental car center on the ground level of the parking garage. - Follow the blue "Rental Car Center" signs located on the pillars outside the baggage claim area.

Drop-off Instructions

Please return to the car rental center of the airport. After returning, depeading on your departure terminal, you can take the shuttle or walk back to the terminal. Car rental center Google map link: https://maps.app.goo.gl/UEBFmHhREnAqNdms6

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
05:30 -23:59
05:30 -23:59
05:30 -23:59
05:30 -23:59
05:30 -23:59
05:30 -23:59
05:30 -23:59

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types，incl. Compact，Suv，Economy，Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

20 - 99 years old

Young Driver Fee applies at 20 - 25 years old with charge of USD 19 - 45 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full driver's license issued in United States

Additional Extras

Extras Prices
Extras Prices
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
USD 16.99/day
Additional driver
Additional driver
Note that all drivers must provide their valid documentation.
USD 13/day
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
USD 13/day
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
USD 13/day
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
USD 13/day
capped at USD 98

Cross Border

Must-not:

Towards any countries, taking rental cars crossing border is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess:

USD 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

0.8 mi from Honolulu Airport

Hotels

6.3 mi from Ramada Plaza by Wyndham Waikiki

Other Landmarks

1.6 mi from Keehi Lagoon

4.3 mi from Iolani Palace

4.6 mi from Mission Houses Museum

FIND ME A CHEAP RENTAL
Map view of Hertz Store Location
coordinates: 21.334463 -157.919551

Pay for Car Rentals with Crypto

In addition to credit and debit cards, you can now pay for online car rentals with cryptocurrency! Bitcoin (BTC), Ethereum (ETH), and Bitcoin Cash (BCH) are accepted. Curious about how long a Bitcoin transaction takes or how to pay with Bitcoin? Read our FAQs for more details.

Location Images

Hertz-Honolulu International Airport-382-store The Rental Desk
Hertz-Honolulu International Airport-382-telegraph The Sign
Guest Reviews

Total points： 7.6 / 10 Good

  • Vehicle condition: 3.6
  • Vehicle cleanliness: 1.9
  • Spaciousness: 2.0
  • Counter staff: 3.3
  • Pick-up location: 1.8
  • Drop-off location: 1.8
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins

  • H.ji

    Hawaii - Oahu Island (honolulu)

    8 /10 Very good

    Reviewed: Wednesday, December 18, 2024

    Like: good condition of car
    Dislike: location of car return
    Read More >

  • R.Moreno

    Hawaii - Oahu Island (honolulu)

    10 /10 Excellent

    Reviewed: Wednesday, December 18, 2024

    Customer service was superb. Great staff and no hassle service
    Read More >

  • J.Reichardt

    Hawaii - Oahu Island (honolulu)

    6 /10 Average

    Reviewed: Wednesday, December 18, 2024

    The car had no charging ports for phone.
    Read More >

  • Thio

    Hawaii - Oahu Island (honolulu)

    8.7 /10 Very good

    Reviewed: Wednesday, December 18, 2024

    Can always rely on Hertz to give you brand new barely driven cars!
    Read More >

  • Anonymous

    Hawaii - Oahu Island (honolulu)

    9.7 /10 Excellent

    Reviewed: Wednesday, December 18, 2024

    upsold on a bigger car but it was a good recommendation due to our party size. could have done a better deal considering this was our second consecutive rental with them.
    Read More >

  • maecito

    Hawaii - Oahu Island (honolulu)

    9 /10 Excellent

    Reviewed: Wednesday, December 18, 2024

    Me hicieron un upgrade de auto gratis.
    Read More >

  • F.Sanchez

    Hawaii - Oahu Island (honolulu)

    7 /10 Good

    Reviewed: Wednesday, December 18, 2024

    Mucha cola en los mostradores para recogida,y poco personal atendiendo(solo 2 personas). Mucha seriedad como compañia.Atención perfecta,tanto en mostrador de recogida como en devolución.
    Read More >

  • K.NAKANO

    Hawaii - Oahu Island (honolulu)

    6.3 /10 Average

    Reviewed: Wednesday, December 18, 2024

    受け取りに時間がかかり過ぎる。 ゴールドメンバー受付もあとで気づいたが、長蛇の列。 スタッフが限られている、年末は集中したからなど理由にならない。デジタルで効率化できる方法はいくらでもある。
    Read More >

  • T.ISHII

    Hawaii - Oahu Island (honolulu)

    9.7 /10 Excellent

    Reviewed: Wednesday, December 18, 2024

    良かった
    Read More >

  • Anonymous

    Hawaii - Oahu Island (honolulu)

    6 /10 Average

    Reviewed: Wednesday, December 18, 2024

    スタッフの数が少なく，日本語も全く通じないので時間がかかりすぎた。車は古く両サイドミラーが汚くて見にくいし、バックモニターも途中から映らなくなった。燃料を満タンにしたが帰りの空港までの走行で少し減った為か、後日100ドル請求された。 今後Hertzは利用しないだろう。
    Read More >

  • Lambert Jennings

    Hawaii - Oahu Island (honolulu)

    2 /10 Poor

    Reviewed: Wednesday, December 18, 2024

    After arriving at Honolulu International Airport, Hertz's counter was the only one without any staff, just a phone. Following the instructions, I called and was told to take a shuttle bus to the Hertz location. Other companies at least had staff at their counters. Exiting the terminal, crossing the road, and waiting for the Hertz shuttle, I boarded the shuttle which was crowded with people and luggage. Upon arrival at the pickup location, there were two sections: one outdoor section without air conditioning for Gold Card members with two staff, and an indoor air-conditioned section with 4-5 staff. I first went to the Gold Card section, but after providing my name, they told me my reservation was on the list but insisted I needed to provide my Gold Card number to proceed, otherwise, I had to go to the non-Gold Card section. This seemed very rigid and unreasonable. In the hot weather, I didn't want to waste time finding my Gold Card number, so I proceeded to the non-Gold Card section. The staff there warmly provided me with a Porsche Cayenne, offering me a choice between gray and white, both with only 500-700 miles on them. This felt like a lucky break, but then they asked for two credit cards for copies, explained three types of insurance I hadn't purchased, and required my passport and driver's license copies. This was much more complicated than Alamo. After my repeated questions, the staff finally showed me a printed rental agreement stating the rental was $99 per day additional. I became angry, having already paid in full through the rental website. After clarifying, she admitted the extra charge. This wasted nearly an hour of our limited daytime in Oahu, misleading us significantly. Despite eventually getting a Chevrolet SUV with 3300 miles, my experience was infuriating. Hertz is expensive with deceptive service, low value, highly frustrating. Never renting from Hertz again.
    Read More >

  • Todd Pansy

    Hawaii - Oahu Island (honolulu)

    6 /10 Average

    Reviewed: Wednesday, December 18, 2024

    The prices were expensive, the Asian staff were quite slow, but the car condition was fine.
    Read More >

  • Merle Gladstone

    Hawaii - Oahu Island (honolulu)

    10 /10 Excellent

    Reviewed: Wednesday, December 18, 2024

    Great attitude, simple procedures, very quick return process
    Read More >

  • Gloria Louisa

    Hawaii - Oahu Island (honolulu)

    2 /10 Poor

    Reviewed: Wednesday, December 18, 2024

    Poor
    Read More >

  • Wilbur Saxton

    Hawaii - Oahu Island (honolulu)

    8 /10 Very good

    Reviewed: Wednesday, December 18, 2024

    Average
    Read More >

  • Cynthia Camp

    Hawaii - Oahu Island (honolulu)

    10 /10 Excellent

    Reviewed: Wednesday, December 18, 2024

    I chose a child seat, but when I got to the rental company, they said there was no child seat for me.
    Read More >

  • Moore Van

    Hawaii - Oahu Island (honolulu)

    10 /10 Excellent

    Reviewed: Wednesday, December 18, 2024

    Service was fine, they tried to sell me insurance initially, language barrier but eventually resolved smoothly.
    Read More >

  • Antony Delia

    Hawaii - Oahu Island (honolulu)

    6 /10 Average

    Reviewed: Wednesday, December 18, 2024

    Too many formalities, constantly suggesting you upgrade for an additional fee, excessive insurance options
    Read More >

  • Harold Kellogg

    Hawaii - Oahu Island (honolulu)

    6 /10 Average

    Reviewed: Wednesday, December 18, 2024

    Waited in line for nearly an hour
    Read More >

  • Richard Clement

    Hawaii - Oahu Island (honolulu)

    6 /10 Average

    Reviewed: Wednesday, December 18, 2024

    ????
    Read More >

  • Rod Black

    Hawaii - Oahu Island (honolulu)

    10 /10 Excellent

    Reviewed: Wednesday, December 18, 2024

    Quite good
    Read More >

  • Claude Peter

    Hawaii - Oahu Island (honolulu)

    8 /10 Very good

    Reviewed: Wednesday, December 18, 2024

    They kept recommending different car models
    Read More >

  • Lisa Betty

    Hawaii - Oahu Island (honolulu)

    2 /10 Poor

    Reviewed: Wednesday, December 18, 2024

    The car broke down for three hours, called Hertz, no response after three hours. Later, a passerby helped to start the car, drove it back to the airport, and the manager-level staff at the rental company showed no apology for our experience. They did not provide a sufficient professional attitude when things went wrong. If you want to ruin your vacation, use this terrible company.
    Read More >

  • Donahue Rudolph

    Hawaii - Oahu Island (honolulu)

    2 /10 Poor

    Reviewed: Wednesday, December 18, 2024

    The staff at the car rental company are very persuasive in pushing unnecessary insurance.
    Read More >

  • Joan Hardy

    Hawaii - Oahu Island (honolulu)

    4 /10 Average

    Reviewed: Wednesday, December 18, 2024

    I picked up the car from the rental company very late, close to closing time. Because I had booked everything through Zuzuche, I thought I could follow the booking exactly at Hertz. However, the staff first asked me to upgrade the car for an additional cost, suggesting an upgrade from my original Corolla booking to an Infiniti. When I refused, they said there were no Corollas available. I said any car of the same class would be fine, and the staff reluctantly agreed. The staff handed me a receipt without asking any questions. I asked if the only additional charge I needed to pay was for the baby seat (as stated on Zuzuche). They confirmed this, and I left without checking the receipt. Hertz staff did not prompt me to inspect the car, but to avoid issues later, I recorded a video of the vehicle, especially the areas with dents and scratches, before returning to the staff. They said it was fine, but if I insisted, I needed to fill out a vehicle condition form, marking the problem areas and specific issues. After completing the form, they kept the first copy and gave me the other two. When I got home and checked the receipt, I found two unexpected charges. Hertz staff had added two insurance items without my consent, increasing the cost. I contacted Zuzuche's online support immediately. They said similar issues had occurred before and advised me to visit another Hertz location the next day to cancel the insurance fees. The next morning, I went to a nearby Hertz location, but they said it wasn't possible as the car was rented at the airport. Changing the contract at another location would require a $70 inter-location fee to be paid to the airport branch. They suggested I return to the airport rental office, but the day’s insurance cost could not be waived. Given the distance to the airport, I decided to let it go. A few days later, I complained at the Hertz airport location during the car return. The sales manager attended to me personally and listened to my feedback about Hertz’s service quality. He canceled the insurance charges, which was a pleasant surprise and showed commendable service from the American staff.
    Read More >

  • Lesley Chesterton

    Hawaii - Oahu Island (honolulu)

    10 /10 Excellent

    Reviewed: Wednesday, December 18, 2024

    Very good
    Read More >

  • Dean Humphr(e)y

    Hawaii - Oahu Island (honolulu)

    4 /10 Average

    Reviewed: Wednesday, December 18, 2024

    Had to wait a long time
    Read More >

  • Lou Zangwill

    Hawaii - Oahu Island (honolulu)

    8 /10 Very good

    Reviewed: Wednesday, December 18, 2024

    The line was quite long, it's a popular tourist destination and there were not enough employees.
    Read More >

  • Hedda Babbitt

    Hawaii - Oahu Island (honolulu)

    10 /10 Excellent

    Reviewed: Wednesday, December 18, 2024

    Excellent
    Read More >

  • Michaelia Betsy

    Hawaii - Oahu Island (honolulu)

    8 /10 Very good

    Reviewed: Wednesday, December 18, 2024

    They gave us an Infiniti Q80, saying it was the same price, but we found that the hotel parking lot had height restrictions that posed a collision risk. We had to return to the store the next day to exchange the car, and they finally gave us a Ford Kuga (overseas version).
    Read More >

  • Dean Humphr(e)y

    Hawaii - Oahu Island (honolulu)

    10 /10 Excellent

    Reviewed: Wednesday, December 18, 2024

    The wait time for picking up the car was quite long.
    Read More >

  • Edmund Waters

    Hawaii - Oahu Island (honolulu)

    8 /10 Very good

    Reviewed: Wednesday, December 18, 2024

    Satisfied
    Read More >

  • Theobald Swinburne

    Hawaii - Oahu Island (honolulu)

    10 /10 Excellent

    Reviewed: Wednesday, December 18, 2024

    Excellent service
    Read More >

  • Pamela Douglas(s)

    Hawaii - Oahu Island (honolulu)

    6 /10 Average

    Reviewed: Wednesday, December 18, 2024

    When it was my turn to pick up the car, the staff had already left for the day. They didn't care about the customers still in line. I had to go to the garage to get the car myself without any inspection. The car was quite old, with 60,000 kilometers on it.
    Read More >

  • Josephine Irving

    Hawaii - Oahu Island (honolulu)

    10 /10 Excellent

    Reviewed: Wednesday, December 18, 2024

    Very satisfied
    Read More >

  • セナ

    Hawaii - Oahu Island (honolulu)

    8 /10 Very good

    Reviewed: Wednesday, December 18, 2024

    追加のドライバー代が今回は高かった気がします。
    Read More >

  • MATUGOROU

    Hawaii - Oahu Island (honolulu)

    8 /10 Very good

    Reviewed: Wednesday, December 18, 2024

    同等車と言う事ですが、事前に配車する車を教えてもらった方良いと思います。カウンターでの問題無くスムーズな対応でした。返却もスムーズで良かったです。
    Read More >

  • 山﨑真人

    Hawaii - Oahu Island (honolulu)

    9 /10 Excellent

    Reviewed: Wednesday, December 18, 2024

    事務所が混んでいて車を借りるまでに 1時間以上かかりました。
    Read More >

  • Anonymous

    Hawaii - Oahu Island (honolulu)

    10 /10 Excellent

    Reviewed: Wednesday, December 18, 2024

    ハイランダーと同等クラスのKIAのSORENTOでした。
    Read More >

  • H.I

    Hawaii - Oahu Island (honolulu)

    9 /10 Excellent

    Reviewed: Wednesday, December 18, 2024

    予約車よりグレードアップしてもらい、とても良かったです。
    Read More >

  • J.SAITO

    Hawaii - Oahu Island (honolulu)

    10 /10 Excellent

    Reviewed: Wednesday, December 18, 2024

    追加料金発生する会社がある中で Ｈertzは無いし手続きもいい
    Read More >

  • Hide

    Hawaii - Oahu Island (honolulu)

    9 /10 Excellent

    Reviewed: Wednesday, December 18, 2024

    車もスタッフも大変良かったです！
    Read More >

  • T.AOKI

    Hawaii - Oahu Island (honolulu)

    9 /10 Excellent

    Reviewed: Wednesday, December 18, 2024

    1番安いコンパクト+のミステリーカープランでしたが、2クラス上ぐらいのミニバンをアサインいただきました。 スタッフ配置の関係で待たされた事を除けば完璧でした。
    Read More >

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