Hertz, Hyatt Waikiki Beach Car Rental

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Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

Hertz - Hyatt Waikiki Beach Information, Car Rental Instructions & Policies

Address

2424 KALAKAUA AVE,HONOLULU,HI,968150000,US

Telephone

+18089713535

Pick-up Instructions

Office at WAIKIKI BEACH-HYATT Hotel.

Drop-off Instructions

Please return to Hyatt Hotel, car park entrance Google map link: https://maps.app.goo.gl/2P2k4t34Mx8RRyUU6

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	08:00 -15:30	08:00 -15:30	08:00 -15:30	08:00 -15:30	08:00 -15:30	08:00 -15:30	08:00 -15:30

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

20 - 80 years old

Young Driver Fee applies at 20 - 24 years old with charge of USD 25 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation.You must present your original driving licence with the original IDP at the counter.

Original Japanese Driving Licence + Dealer translation

Translation templates provided by car rental companies, available online for free: https://jp.qeeq.com/tld-topic

For local renters, you need to bring:

Full driver's license issued in United States

Additional Extras

Extras Prices

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

USD 16.99/day

Additional driver

Note that all drivers must provide their valid documentation.

USD 13.5/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

USD 13/day

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

USD 13/day

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

USD 13/day

capped at USD 98

Cross Border

Must-not:

Towards any countries, taking rental cars crossing border is not allowed.

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess:

USD 0

Third Party Liability Insurance Excess:

USD 0

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Hotels

Nearby Hyatt Regency Waikiki Beach Resort & Spa

0.1 mi from Kuhio Village #807 by RedAwning

0.1 mi from Moana Surfrider, A Westin Resort & Spa, Waikiki Beach

Other Landmarks

2.1 mi from Manoa Falls

2.8 mi from Mission Houses Museum

3.1 mi from Iolani Palace

FIND ME A CHEAP RENTAL

Leaflet

Map view of Hertz Store Location

coordinates: 21.275527 -157.825081

Guest Reviews

Total points： 7.3 / 10 Good

Vehicle condition: 3.0
Vehicle cleanliness: 2.0
Spaciousness: 2.0
Counter staff: 2.2
Pick-up location: 1.9
Drop-off location: 1.9
Pick-up time: over 60 mins
Drop-off time: 0-10 mins

E.NAITO
Hawaii - Oahu Island (honolulu)
7.3 /10 Good
Reviewed: Sunday, April 20, 2025
予約して行ったのに、レンタカーの場所に行ったら受付で手続きしてくれと言われ、かなりの荷物と小さな子供を抱えてわざわざフロントへ移動。フロントはスタッフが2人しかいなく、かなり長蛇の列が出来ていた。レンタカーのために30分ほど待つといういきなりのロスタイム。予約の意味無い。順番が回ってきたと思ったら保険どうするかと聞かれて、最低限のに入ってるので結構だと言っても伝わらない。この保証が付いてないわよなどと言ってるんだろうけど、言葉の壁がある以上、何故それをインターネットで選択出来るようにしないのか？時間の無駄。予約したものは95ドルなのに最終的に230ドルになると言われ意味わからないし、高すぎる。結構だと強く言ってどうにか120ドルになった。貴重な時間を奪われ、言葉の壁がストレス。このやり方ではレンタカーを利用したいと思えない。スムーズにするべき。予約から受取までのシステム自体に問題あると思う。チャイルドシートなんて最初からセッティングしていて欲しい。
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Sandra B
Waikiki Beach
10 /10 Excellent
Reviewed: Sunday, April 20, 2025
The car was lovely and in excellent condition.
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century
Waikiki Beach
9.3 /10 Excellent
Reviewed: Sunday, April 20, 2025
受け付けに時間がかかり過ぎです。
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Anonymous
Waikiki Beach
10 /10 Excellent
Reviewed: Sunday, April 20, 2025
全体を通して対応が良く、車も清潔で問題無かったですまた利用します
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N.NISHIMURA
Waikiki Beach
10 /10 Excellent
Reviewed: Sunday, April 20, 2025
とても良かった。スムーズに旅行できました！また利用したいです。
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Xanthe Service
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Sunday, April 20, 2025
No one else was there, so it was quick and straightforward.
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Mandy Hawthorne
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Sunday, April 20, 2025
We picked up the car around noon, there weren't many people, and the process was quick! It took about 20 minutes to complete the paperwork.
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Anonymous
Kaneohe
7 /10 Good
Reviewed: Sunday, April 20, 2025
Gentleman behind counter was helpful. When collecting the car the agent took photos but didn’t ask me to review them and made me just sign.
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Anonymous
Kaneohe
6 /10 Average
Reviewed: Sunday, April 20, 2025
We had to wait over an hour for our car which meant we missed out on some of the activities we had planned for the day. The gentleman behind the counter was very rude and claimed we needed to sign in using an iPad outside. The iPad (and the instructions to sign in) were all in Japanese. Whilst we were waiting (for over an hour) approximately 7 other customers came into the hertz store, missing the iPad and hadn’t signed in. The signage should be in all languages and not just in Japanese. When we eventually got to the front of the queue, the customer service agent who dealt with us was very apologetic, however we’d already waited so long that we’d missed the opportunity to conduct some of the activities we had planned to do.
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Y.Yunkevich
Waikiki Beach
6 /10 Average
Reviewed: Sunday, April 20, 2025
混みすぎて２時かかりました。もうハイアットからは借りないです。
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Lionel Johnson
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Sunday, April 20, 2025
The attitude and service were very good, but I waited an hour and a half to pick up the car. Business is booming, and there were no cars available for walk-ins—they were all sold out!
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Theodore MacAdam
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Sunday, April 20, 2025
Satisfied
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Webb Thackeray
Hawaii - Honolulu
6 /10 Average
Reviewed: Sunday, April 20, 2025
The staff were very friendly and patiently explained everything without pushing for additional insurance. However, the Hyatt Regency Waikiki Beach location was very crowded. Although I had a 10 AM appointment, I had to wait in line until nearly 12 PM to process the paperwork and didn't get the car until after 1 PM. This was partly because the location is too busy, and also because various memberships in the U.S. get priority service. If you pick up a car from this location, make sure to allow at least 2 extra hours.
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Daisy II.
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Sunday, April 20, 2025
It was pretty good.
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Christopher Alsop(p)
Hawaii - Honolulu
2 /10 Poor
Reviewed: Sunday, April 20, 2025
The service was extremely slow, with a 2-hour wait for registration and a 40-minute wait to pick up the car, wasting an entire morning.
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Kim Bennett
Hawaii - Oahu Island (honolulu)
8 /10 Very good
Reviewed: Sunday, April 20, 2025
They try to upsell insurance, there are lots of people, and the car pick-up is somewhat slow.
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Orville Trevelyan
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Sunday, April 20, 2025
Overall, quite good!
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King Ford
Hawaii - Oahu Island (honolulu)
2 /10 Poor
Reviewed: Sunday, April 20, 2025
They gave us a broken car. When we returned to the hotel and tried to refuel, the car simply wouldn't start. We ended up stranded at the gas station until 10:30 PM. Thankfully, it happened at the gas station—imagine if it had been in the mountains, far from any help. After explaining the situation over the phone for quite a while, rescue was finally sent. They jump-started the car with a battery, and it became operational again. However, we were forced to drive the car to the airport return location ourselves, even though there was a self-service drop-off point right next to our hotel. This cost us another hour unnecessarily. Honestly, the service is beyond disappointing.
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Vincent Cocker
Hawaii - Oahu Island (honolulu)
6 /10 Average
Reviewed: Sunday, April 20, 2025
Both side mirrors were very dirty with numerous stains that couldn't be wiped off, severely affecting the rear view.
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Paddy Gosse
Hawaii - Oahu Island (honolulu)
4 /10 Average
Reviewed: Sunday, April 20, 2025
Long wait time for pickup and poor vehicle condition.
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Polly Spenser
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Sunday, April 20, 2025
Overall satisfied.
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Todd Pansy
Hawaii - Oahu Island (honolulu)
10 /10 Excellent
Reviewed: Sunday, April 20, 2025
Make sure to go early, they open at 8 AM.
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Berton Harold
Hawaii - Oahu Island (honolulu)
2 /10 Poor
Reviewed: Sunday, April 20, 2025
The pickup process was extremely slow, and the drop-off process was overly complicated. This was my first car rental experience, and it was terrible. I spent an hour and a half in line on the second floor just to complete the pickup procedures. Then I waited another ten minutes at the B1 level to get the car, only to find out they gave me the wrong one. A car scheduled for 9 a.m. wasn’t officially handed over until 11:10 a.m., severely disrupting my day's plans.
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Phoenix Barnard
Hawaii - Oahu Island (honolulu)
2 /10 Poor
Reviewed: Sunday, April 20, 2025
The service at this rental location was very poor, the call number system was unreasonable. They called a number but said it wasn't yours, the queues were extremely long, and it took an extra hour and a half to get the car.
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