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From Canada
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From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
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From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
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From Peru
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From Switzerland
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From Thailand
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From Italy
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+351-304500663
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+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 4740324352
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 4740324352
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Search for Hertz Car Rentals in Hawaii - Honolulu

Waited over an hour for the car after terribly rude customer service staff.

Reviewed: Sat, Nov 2, 2024
About Hertz: 6.0 /10
We had to wait over an hour for our car which meant we missed out on some of the activities we had planned for the day. The gentleman behind the counter was very rude and claimed we needed to sign in using an iPad outside. The iPad (and the instructions to sign in) were all in Japanese. Whilst we were waiting (for over an hour) approximately 7 other customers came into the hertz store, missing the iPad and hadn’t signed in. The signage should be in all languages and not just in Japanese. When we eventually got to the front of the queue, the customer service agent who dealt with us was very apologetic, however we’d already waited so long that we’d missed the opportunity to conduct some of the activities we had planned to do.
About QEEQ: 10.0 /10
Brilliant as usual.
Reply by Qeeq:
We are sorry to learn you had very unhappy experience with us. The service of counter staff might differ from travel peak/off-season for the understaffed. We'll forward it to our supplier and keep improving it. Any inquiries, please feel free to contact us. Thanks for your feedback and look forward to seeing you next time.
Toyota RAV4 image
Hertz
Hawaii - Honolulu
United States
Small SUV | Toyota RAV4 or similar

Relevant Reviews on Hertz WAIKIKI BEACH-HYATT

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Small SUV | Toyota RAV4 or similar
Hertz
Hawaii - Honolulu
United States
Reviewed: Fri, Nov 1, 2024
About Hertz: 7.0 /10
Gentleman behind counter was helpful. When collecting the car the agent took photos but didn’t ask me to review them and made me just sign.
About QEEQ: 10.0 /10
Good as always.
post image

Mandy Hawthorne

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Hertz
Hawaii - Honolulu
United States
Reviewed: Fri, Oct 5, 2018
“Hawaii”
About Hertz: 10.0 /10
We picked up the car around noon, there weren't many people, and the process was quick! It took about 20 minutes to complete the paperwork.
About QEEQ: 10.0 /10

N.NISHIMURA

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Medium SUV | Nissan Rogue or similar
Hertz
Waikiki Beach
United States
Reviewed: Sun, Mar 22, 2020
“良かった！”
About Hertz: 10.0 /10
とても良かった。スムーズに旅行できました！また利用したいです。
About QEEQ: 10.0 /10
とても良かった。スムーズに旅行できました！また利用したいです。
post image

View more >
Compact | Ford Focus 2 Doors or similar
Hertz
Waikiki Beach
United States
Reviewed: Sat, Aug 24, 2019
“低価格 高サービス”
About Hertz: 10.0 /10
全体を通して対応が良く、車も清潔で問題無かったです また利用します
About QEEQ: 8.0 /10
質問に対して早急に返信があり、良かったです

Sandra B

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Economy | Chevrolet Spark or similar
Hertz
Waikiki Beach
United States
Reviewed: Fri, Jul 26, 2019
“The customer service team were so nice and super friendly. They gave us a free upgrade too.”
About Hertz: 10.0 /10
The car was lovely and in excellent condition.
About QEEQ: 10.0 /10
Super easy and great discounts

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