CAR RENTAL REVIEWS ON HERTZ IN HAWAII - HONOLULU

Satisfied with the car, good service, no hidden charges

차량준비로 시간 소요

Good

We had to wait over an hour for our car which meant we missed out on some of the activities we had planned for the day. The gentleman behind the counter was very rude and claimed we needed to sign in using an iPad outside. The iPad (and the instructions to sign in) were all in Japanese. Whilst we were waiting (for over an hour) approximately 7 other customers came into the hertz store, missing the iPad and hadn’t signed in. The signage should be in all languages and not just in Japanese. When we eventually got to the front of the queue, the customer service agent who dealt with us was very apologetic, however we’d already waited so long that we’d missed the opportunity to conduct some of the activities we had planned to do.

Brilliant as usual.

Like: This was the best rental car website that was easy to use and offered the best rates. I was surprised Hertz was in the program which tells me that Hertz is finally becoming competitive with other typically low cost auto rental companies. I would definitely used EasyRentCars again.
Dislike: n/a

Someone will drive the car down and then thoroughly inspect it.

No one else was there, so it was quick and straightforward.

混みすぎて２時かかりました。 もうハイアットからは借りないです。

We picked up the car around noon, there weren't many people, and the process was quick! It took about 20 minutes to complete the paperwork.

Gentleman behind counter was helpful. When collecting the car the agent took photos but didn’t ask me to review them and made me just sign.

Good as always.