We had to wait in line for 1hour 15 to pick up the car at that location. That was quite annoying considering that cut into the day we had planned. Photo taken 40 minutes into waiting
The weight time for pick up of the vehicle at 8 am was over 90 minutes. This is totally unacceptable. They only have two windows which they said people out of the taxi exceptionally long amount of time to get your car and you are standing in the heat for that period of time.
There was sand on the carpet in the front of the car and also sand on the centre console. The inside of the windscreen had not been cleaned properly and when the sun hit it, it was hard to see clearly.
About QEEQ:7.0/10
Quite abrupt and repetitive emails when I had questions.
My reservation was hiring a convertible car. When I was picking up my car at the rental office, the Hertz staff told me none of convertible cars was available. I was suggested either to wait 20 minutes (actually it took me 1 hour to pick up the car) to pick up a convertible car or accept to pick up a Jeep Wrangler instead. It was totally a terrible experience to rent a car from Hertz.
Not enough staff, the whole car pickup process took 2.5 hours; the staff's service attitude was decent. Arrived at the store at 8:58 AM to queue, and it took two hours to register. Only one or two service windows were available, making the process extremely slow. This severely disrupted the morning schedule, and the car was finally picked up at 11:28 AM. The staff were pretty nice overall.
Hertz pick up service was very poor. We waited over an hour in a line to sort paper work. They directed us to a valet pick up area where we waited another 20 minutes only to be told we needed to catch a shuttle bus to another location on the other side of waikiki to pick up our car. it was a 5-10 minute drive. We finally get our car and get told we need to fill out a drawing and mark all the dents and scratches. We told them photos were more accurate and he mentioned they weren't necessary and that this drawing was needed. Luckily we didn't take his advice and decided to take photos as when we dropped off the car they tried to say we caused a dent in the car - our photos proved that it wasn't us. It wasn't a very good experience at all. Please pass on this feedback
About QEEQ:10.0/10
Great service. Price is good! Happy with the online experience
Car was great apart from the rear windows not coming all the way up. Common on convertibles that are not maintained.
Pick up process took nearly 2.5 hours. Ridiculous bad service
“NEVER EVER AGAIN at that location...not enough staff and not enough service!!”
About Thrifty:6.7/10
Having a reservation made no difference to pick up. I spent 1 hour and 20 mins waiting to pick my car up as Thrity only had 2 windows open for service. Almost and hour and a half waiting and I had a reservation already and I turned up over an hour early to pick it up. I have better things to do on vacation than wait that long for a car I alrady have reserved. No matter what the rate o got I would NEVER EVER go back there...and I order a compact and they gave me a full sized car as they ran out of compacts...how I was there over an hour early with a reservation. Isn't that the idea of a reservation... which I had already made part payment for. How could my car be given to someone else??? NEVER EVER AGAIN !!!! They should be given a 3-4 not 6.7
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