I doubt I can call ACE a business because it feels more like a racket. I was forced or deceived to purchase additional insurance coverage, despite the fact that I had already purchased liability insurance from Qeeq.
Furthermore, I dropped the vehicle 1 hour after the requested time. I was told that there is 30min I tried to gain sympathy of the staff. They were very adamant and say they have nothing to do against the system and they even add 30 min more to my arrival time because I had to use their toilet before I sign the drop off (the vehicle was already in their possession).
They charged me a whole additional day, even with full insurance. I only realized this once I have received the invoice at the airport. I think they waited for me to leave the premises so I would not have the opportunity to complain. Really a bad experience and I felt I was scammed.
“never rent from them again and really believe i should get at least 1/2 my rental back for this”
About ACE:6.7/10
the car was dirty windows so bad I could not see and I stopped and got cleaner to clean them dash and armrest were stickey from coffee or coke. low tire and guage was on and they said don't worry about it just drive it. it was the dirtiest car I have ever rented took an hr to get it when I arrived there after waiting at airport for 56 minutes and was told they were only 8 minutes away and I had to call 3 times to get them there
“Great car for a great price! Loved driving the 2019 Charger.”
About ACE:9.7/10
The car exceeded my expectations. It took a while to figure out what shuttle took us to the remote car rental depot. After that, the process was rather fast.
“Worst service. They never called to inform me that they didnt have a car for me & left me stranded”
About ACE:2.0/10
Zero stars. Never got a car! I will never use them again. They are unreliable and do not know how to do business and treat customers terribly. Instead of calling me to inform me that they did not have a car available they left me stranded at the airport late at night. Couldn't get in touch with someone for my refund. Horrible.
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