ORLANDO INTERNATIONAL AIRPORT CAR RENTAL REVIEWS

Satisfied

Large company with decent overall service

There are a lot of hidden fees which we were not aware of On top of paying on the qeeq website we spent another $500 something usd at the location and the tolls after the fact.

Find a better system so we know about ALL the fees

Great service, so fast and efficient. Lovely friendly staff.

Very good, no upselling

Lamentable! Contraté un mistery car para ver como me podían sorprender como cliente y descubrí que es solo una manera de engañar a los clientes y hacerlos pagar más. En el mostrador te dicen que solo son electricos y te hacen pagar mas por uno a gasolina y además de tamaño mas grande. Me cargó todo en la tarjeta que en teoria era de garantía sin decirme los costos. Nunca más!

Se prestan a esta maniobra de Dollar, no quede conforme.

En un inicio no encontraban la reserva por dicha la llevaba guardada

La plataforma bien

Did not have enough cars, check in process was long and we had to wait for a car to be returned before we could leave. Only booked it 14months previously, I suppose we could have given them a little more notice.

Easy and quick

Outstanding customer service and support from start to finish !!! Will definitely use again!!!

I was happy with what I paid fair price.

Need to open self service or more people on desk waiting time very long

Good

Waited in a huge queue ( way worse at LAX but still long & slow with only 1 guy at the counter !!!) Pushed extra insurance , telling you that you don’t have enough, so it always costs more ! Car was great , easy drop off

Flight was delayed by 14 hours , Qeeq customer service responded to my email very quickly

Hertz is quite reliable in the US. The default comprehensive insurance saves a lot of time when picking up and dropping off the car.

Friendly and attentive

The staff are nice.

It was quick and easy service. Took me fee mintues to get our rental cat.

Good service and easy process.

Excellent

Overall satisfied, but they may not clearly explain the extra insurance you buy. Also, they did not mention that no refund will be given for unused fuel if you purchase the fuel waiver. Friends who rent from them again, if you already bought insurance on QEEQ, clearly inform the rental company not to buy any insurance and decide on the fuel waiver service based on your needs.

It was pouring rain, and we were expected to inspect the vehicle using an iPad in an uncovered lot. Additionally, they didn't have enough iPads for all customers so we had to wait. When I finally got an iPad, the vehicle keys they gave me didn't work with any van on the lot - they were a spare set of keys to a van already rented to someone else. NU found me another van but didn't update the rental policy with the new van information until I pointed it out to them. Pick up was a real mess and there were other customers who rented children's car seats but they were broken and not functional.

They gave the wrong car so lost a lot of time on loading up getting ready to be told change cars . Wrong car in the bay given

The car matched my expectations. The shuttle bus to and from the airport would have been pleasant if the air conditioning on the shuttle had been adequate. Instead it was a very hot and unpleasant 30 minute ride to and from the rent a car in the middle of hot summer days. A/C on the shuttle bus was on but not cooling.