8.6 /10 Very good
Reviewed: Friday, December 20, 2024
Like: Very efficient!
Dislike: Nothing.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Like: Easy to pick car up after long flight - exactly what we ordered - new car - excellent value.
Dislike: Bit of a hard sell to upgrade.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Like: Almost everything.
Dislike: Almost nothing.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Like: Comfortable for all 6 of us.
Dislike: The sat nav we purchased when we ordered from the UK was a) not necessary as the car had one so we spent money we did not need to and b) the sat nav we paid for was not up to date.
Read More >9.7 /10 Excellent
Reviewed: Friday, December 20, 2024
Stood at Alamo desk and quoted 1200 dollars, still stood at the desk went onto easyrent and got exactly the same car for 400 dollars - amazing!
Read More >8.3 /10 Very good
Reviewed: Friday, December 20, 2024
Alamo counter Agent Antonio was difficult to deal with and insisted that I had to show him a "British Drivers Licence" for the contract to be valid. Even after I showed him a printed version of the contract specifying that a valid USA or Canadian Driver's Licence was acceptable, he was still difficult, combative and argumentative. informing me, that since I used a British Car Rental Agency, I had to present a British Drivers Licence. How sad !!! Antonio attempted to tell me that my Contract with Easy Car rentals for Alamo was not valid !!!.
Finally, I was able to convince Antonio, that my Contract was valid and that his interpretation was in-correct. This was a frustrating experience for me, which was uncalled for. There were other issues with Antonio as well because of his rude attitude.
Read More >9.3 /10 Excellent
Reviewed: Friday, December 20, 2024
There is extra charge for insurance they tell me to pay or i can not get tha car
I am realy suprise why i should pay 83$ that is not include in my price
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Excellent and quick service -no queue which was a bonus after the long ,long delays in getting through passport checks. A good selection of vans to choose from .
Booked full to full but changed at desk to return empty- probably cost me as you forget fuel is so cheap in USA.
I also took a child seat at desk and fact I had paid for a 15 seater van with 8 passengers just felt it a bit of a rip off having to pay for just one child seat.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Great service let me pick my own car from the convertible section smooth transaction glen ice people
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
It was great being able to check in online and go straight to garage to pick up car.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
the car was fantastic shame the sat nav is an extra cost but very fuel efficient
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Excellent. Counter was very busy but they opened all desks so quick service. Great communication and advise. Directed to garage to pick up car and again plenty of Alamo staff on hand to help. This was the same at drop off. Helpful and friendly service. Highly recommended.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Quick from counter to pick up. Defo recommend for anyone needing a car in orlando
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
its a great experience with Alamo they were very friendly over the airport counter and were very clear on there directives , the drop off was very simple though I ran 10 mins late due to heavy rains which suddenly came up
Read More >9 /10 Excellent
Reviewed: Friday, December 20, 2024
Staff trying to upsell to much putting on extensive pressure to spend more on a smaller more expensive vehicle and basically been negative in the vehicle I had booked. When i declined numerous times attitude changed negatively. Also when signing documents just told to sign in various places but with no explanation on what I was signing for. Don't get the access insurance instead save by doing it yourself at www.carhireaccess.com who were $44 cheaper than Alamo.
The Chevrolet mini bus I booked did 13.5mpg to the gallon so its thirsty. Good job petrol is cheaper in the usa than the uk. It's about £0.56p a litre compared to £1.32 in the uk.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Perfect company and I will use it in the future
Read More >9.3 /10 Excellent
Reviewed: Friday, December 20, 2024
Great service
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Great experience, staff super friendly and we were given an upgrade at pick up so we were delighted with Alamo.
Read More >9.7 /10 Excellent
Reviewed: Friday, December 20, 2024
We always hire car from them. Reliable service, new cars, best prices.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
I loved the Ford Fiesta - it was comfortable and clean. Easier to operate a/c and radio than previous rentals.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Wouldn't hesitate to return to Alamo for my next trip, very easy throughout collection and drop-off and staff were pleasant as well.
We all appreciated the speed at which we had our car considering we had been travelling for 15 hours and to have zero hassle was great.
The online check-in option was a fantastic time saving option.
Read More >M.Jitraphongsathorn
Orlando
10 /10 Excellent
Reviewed: Friday, December 20, 2024
Great rental
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Car was great and service was excellent and easy.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Amazing Service!
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
I’m not sure about charging for “Fuel service” - above 36$. I think it’s payment for any highway during my rental time.
Read More >Henry Guerrero Santos
Orlando
8.7 /10 Very good
Reviewed: Friday, December 20, 2024
Las personas que nos atendieron no hablan español, el costo de la silla para bebes es muy alto
Read More >8 /10 Very good
Reviewed: Friday, December 20, 2024
Buen auto
Read More >8 /10 Very good
Reviewed: Friday, December 20, 2024
Configurar el rental car center Alamo en las aplicaciones de Waze y Google Maps
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Muy buen auto hibrido
Read More >9.7 /10 Excellent
Reviewed: Friday, December 20, 2024
The car was better than expected plenty of room and a great drive
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
el auto cumplio con todo lo comprometido y supero las expectavias
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
O carro superou minhas expectativas
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Delighted with the whole experience from beginning to end.
Normally with other rental companies at Orlando I have to wait 1 hour plus
Read More >8 /10 Very good
Reviewed: Friday, December 20, 2024
Since I arrived early in the morning, there was only one staff member, but the process was quick and I had my car within ten minutes. However, one minor issue was the tolls on the highway, which could be paid either in cash or via the ETC system. I wasn't informed about this at the time. Fortunately, my friend saw an English instruction in the rental information indicating that I could use ETC and the fee would be charged to my credit card, so I was able to proceed smoothly.
Read More >8 /10 Very good
Reviewed: Friday, December 20, 2024
At the store, they mainly tried to sell me insurance, and there was some attitude after I refused. Additionally, they charged me for a full tank of gas at the time of return (even though it was supposed to be returned full) and claimed it was included in the prepaid contract. However, they still directly charged my credit card. In hindsight, I should have refilled it before returning, but the gas cost they charged was as if the tank was completely empty. So, don't believe them if they say gas costs more near the return location.
Read More >Edison Chamberlain
Orlando
10 /10 Excellent
Reviewed: Friday, December 20, 2024
Very convenient. After picking up the luggage, you complete the formalities on the B1 floor and walk to the parking lot to pick up the car, which took less than half an hour. Although we arrived late and the reserved CTS was unavailable, there was a BMW 328i in excellent condition with only 9000 miles!
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Picking up and returning the car was very convenient, the staff were very friendly, and the convertible Mustang we rented was nearly brand new.
Read More >8 /10 Very good
Reviewed: Friday, December 20, 2024
The location is convenient, right inside Orlando Airport. However, I was sold a $44 insurance product because the domestic insurance would require claiming after returning to the home country and the Alamo staff mentioned a deductible amount. To avoid any hassle, I bought the additional insurance. I recommend clearly stating this information in prominent locations in the future. Additionally, the $24 deposit refund was processed slowly.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Convenient and quick car pickup.
Read More >8 /10 Very good
Reviewed: Friday, December 20, 2024
Overall satisfied. However, for the second car, I was misled into buying additional insurances. After realizing this, I sought help from QEEQ customer service. They informed me that I could return to the store and get a partial refund. A lesson learned: Be sure to review everything carefully before signing!
Read More >6 /10 Average
Reviewed: Friday, December 20, 2024
Picked up the car at Orlando airport. When I arrived, Alamo's parking lot had almost no compact size cars left as I reserved, and the clerk kept pushing me to choose a higher category. I ended up with a Chevy Sonic LTZ, which is similar to the Chevrolet Aveo in my country, with a 1.4 T engine. Overall, I was quite satisfied with this small car; its performance was good, and it responded well when accelerating or changing lanes. In fact, its driving performance was better than the Cruze I rented later. However, the car is still a compact size, which feels a bit small in the U.S., unlike driving a larger car which gives more confidence. I recommend renting at least a standard or mid-size car.
Read More >8 /10 Very good
Reviewed: Friday, December 20, 2024
Big company with a wide selection of models available. Very convenient and fast for both pick-up and drop-off.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
This company seems substantial. In both Miami and Orlando airports, this company has the largest counter and a lot of cars.
Read More >8 /10 Very good
Reviewed: Friday, December 20, 2024
Pretty good, no issues encountered. We managed to sort things out despite the language barrier by using gestures.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Absolutely fantastic! Will definitely book with them again next time!
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Very satisfied
Read More >8 /10 Very good
Reviewed: Friday, December 20, 2024
Convenient pick-up and drop-off, clear billing
Read More >8 /10 Very good
Reviewed: Friday, December 20, 2024
The counter asked for a translated driver's license, typically required for international tourists. However, self-service car pickup was available at the machine. Last year, I had to fill out a complex form, but this time self-service pickup was completed in less than three minutes! Alamo retained my previous information.
Read More >8 /10 Very good
Reviewed: Friday, December 20, 2024
Easy and convenient car pick-up process.
Read More >Camille FitzGerald
Orlando
10 /10 Excellent
Reviewed: Friday, December 20, 2024
Excellent! As long as you pay the full amount in China, you just need to print the contract from a self-service machine abroad to pick up the car. Returning the car is also very convenient; just inspect the car with the staff. Overall, it was very good!
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Good service
Read More >2 /10 Poor
Reviewed: Friday, December 20, 2024
Very easy to get scammed, overcharges and random credit card deductions
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Very good
Read More >8 /10 Very good
Reviewed: Friday, December 20, 2024
Both rental and return processes were quite convenient
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
There are plenty of staff at the airport counter, so despite the number of renters, I didn't have to wait long. Returning the car was easy with the airport signs, and staff were available immediately upon arrival. Everything went smoothly. Due to a change in my trip, I extended the rental by two days with a quick phone call. The service was good.
Read More >8 /10 Very good
Reviewed: Friday, December 20, 2024
Not bad
Read More >8 /10 Very good
Reviewed: Friday, December 20, 2024
The car model I reserved was unavailable, so I had to pay extra to switch to a Sonata. Since my English isn't very good, I couldn't negotiate much with the staff. The additional cost wasn't significant, so I just accepted it. The car was new and in excellent condition. I wasn't very familiar with the routes, and after returning the car, I received a credit card bill. I'm not sure if it's for a traffic violation or toll fees, but it was quite expensive, nearly $200, which is almost as much as the rental fee.
Read More >Edison Chamberlain
Orlando
10 /10 Excellent
Reviewed: Friday, December 20, 2024
Quick and easy car pickup. After completing the paperwork, you can choose your car from the parking lot.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
This is a large company with a lot of business. I changed my booking to Alamo last minute, and since I originally prepared a translation for another company, I had to use my phone to create a driver's license translation for Alamo. The branch manager helped me print it out, which took some time but was helpful. I wanted to rent a Japanese midsize SUV, but all the midsize options were Jeeps, which was a bit disappointing.
Read More >6 /10 Average
Reviewed: Friday, December 20, 2024
Overall satisfied. The rental company will ask you to buy additional full insurance. Considering labor costs in the U.S. are high, it's better to spend a little extra to avoid trouble. Full insurance costs about $30 a day.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
The white representative was very helpful; African American and Latino staff were not as accommodating.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
The process is very convenient.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
The overall process of renting and returning the car was pretty smooth.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Pretty fast
Read More >8 /10 Very good
Reviewed: Friday, December 20, 2024
Pretty good, and picking up the car was convenient.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
A reputable car rental company with excellent service!
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Easy pickup and drop-off, friendly staff, an enjoyable road trip in the southeastern USA.
Read More >Natividad Harrison
Orlando
10 /10 Excellent
Reviewed: Friday, December 20, 2024
Extremely satisfied
Read More >6 /10 Average
Reviewed: Friday, December 20, 2024
Staff attitude is good, but they will try to sell their own insurance.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Picking up the car on the first floor of the airport was very convenient.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
The service was indeed good, with many staff members at the airport.
Read More >2 /10 Poor
Reviewed: Friday, December 20, 2024
Because the car was a Beijing Hyundai
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
No need to queue for car pickup, self-service machine at noon, very convenient
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Extremely satisfied
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Great service, and they upgraded us to a 7-seater for free.
Read More >4 /10 Average
Reviewed: Friday, December 20, 2024
We almost paid double the price. They added extra insurance and refueling services that we didn't need. Luckily, we checked the bill before going through security and noticed the amount was far off from our reservation. Since RentACar website had no consultation option, we went to the counter and explained the situation. The staff was helpful and canceled the extra charges. We were fortunate! The counter service advised us to always check our contract before taking the car. We couldn't relax for a moment; if we had noticed this back in our country, it would have been impossible to resolve.
Read More >6 /10 Average
Reviewed: Friday, December 20, 2024
Service could be more friendly and polite.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Apart from recommending the service of not returning the car with a full tank, everything else was satisfactory.
Read More >2 /10 Poor
Reviewed: Friday, December 20, 2024
Charged an extra $50
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
The staff was very friendly and patient. You can handle the rental at a self-service kiosk, but our domestic driving licenses still needed to be verified at a manual counter. All the fees were clearly explained, and there were no ambiguous charges. As we were about to leave the airport in the rental car, the inspector found that our selected car was still under maintenance because its license plate had expired. They immediately brought another car for us. In the process of changing cars, we carelessly left our phone in the original car. The staff quickly called the person who had taken the original car and had it returned, so we got our phone back. Overall, the car rental process was very smooth, and the staff had excellent attitudes.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Excellent
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Friendly and attentive
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Large company with decent overall service
Read More >9 /10 Excellent
Reviewed: Friday, December 20, 2024
Great service as always.
Read More >10 /10 Excellent
Reviewed: Friday, December 20, 2024
Like: Easy to find desk good efficient staff no hard sell quick and easy process just what you need after a long flight
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