The staff was very friendly and patient. You can handle the rental at a self-service kiosk, but our domestic driving licenses still needed to be verified at a manual counter. All the fees were clearly explained, and there were no ambiguous charges. As we were about to leave the airport in the rental car, the inspector found that our selected car was still under maintenance because its license plate had expired. They immediately brought another car for us. In the process of changing cars, we carelessly left our phone in the original car. The staff quickly called the person who had taken the original car and had it returned, so we got our phone back. Overall, the car rental process was very smooth, and the staff had excellent attitudes.
This is a large company with a lot of business. I changed my booking to Alamo last minute, and since I originally prepared a translation for another company, I had to use my phone to create a driver's license translation for Alamo. The branch manager helped me print it out, which took some time but was helpful. I wanted to rent a Japanese midsize SUV, but all the midsize options were Jeeps, which was a bit disappointing.
Like: Comfortable for all 6 of us. Dislike: The sat nav we purchased when we ordered from the UK was a) not necessary as the car had one so we spent money we did not need to and b) the sat nav we paid for was not up to date.
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View more >Dislike: The sat nav we purchased when we ordered from the UK was a) not necessary as the car had one so we spent money we did not need to and b) the sat nav we paid for was not up to date.