Car experience was very poor as mentioned car booked was not available
When questioned why ? As had pre booked 3 months in advance I was told nothing they could do ?
Did not care at tall attitude
Car provided was filthy inside & out
Tyre pressure warning light was on
Had to stop and re inflated tyres
Wash front & back windows to actually see out !
Will not use Budget again
Dreadful service
We were given a Buick Encore which is much smaller than the RAV4 we booked. This meant we had to reconfigure the trunk to fit our luggage in. When we started the car a warning light came on - replace oil now. This happened each subsequent time we restarted the car. After investigation the engine oil was nearly exhausted and we spent $96 to replace it. Also the sound card didn't work. This meant no radio and also no sound when the trafficators were activated. The car clearly hadn't been inspected/serviced before we collected it. The process to communicate with Avis, in order to organise a refund of the $96 spent on replacing the engine oil, was difficult. Following return of the car we have now been promised a refund but have not yet received it. In summary not a happy experience and a poor advert for Avis In our opinion the car should not have been allocated to anyone until a full service had been undertaken. Communication with Avis is also difficult. They have an automated call handling system which takes you around in circles
About QEEQ:8.0/10
I've used QEEQ before and it works fine. The $1 reserve function is great and, although not triggered in this occasion, the price drop protector is good
The manager was very nice. We didn’t know how to connect the phone, so he personally came to the car to guide us and even found a USB cable for us. There wasn’t a long queue.
Only one member of staff on during a busy time led to long queueing time and then when arrived, had run out of the vehicle type I'd paid for. Had the option of an electric car or a minivan.
Very good. The only issue was the long queue when picking up the car. I returned the car at 3 AM and surprisingly, there were two staff members available to collect the vehicle. Very nice. I returned the car two days earlier, and the charges were fair. I liked it. It was a super small car, but it accommodated three of us comfortably. The trunk fit two 28-inch suitcases.
“Horrible ! Flew in for funeral and came to pick up the car booking one price and paying much more”
About Sonic:8.0/10
Do not recommend !! I’ve always rented cars and used my progressive full coverage insurance I have or credit card
benefits and they would not accept and made me pay over $300 for their coverage.
I was told to complete pre pick up registration which would mean the car would be ready to pick which I did. When I arrived my name wasn’t on the board so I went to the Avis Preferred desk as detailed in my instructions from QEEQ but they knew nothing about me and directed me back to the terminal. By now a line had formed and I had to wait half an hour. Filling in the pre pick up details was a waste of time and then caused me a delay when collecting
I would absolutely not recommend them. They charged me charges they didn’t say I would it was way more expensive than list price they basically con you into upsells. The agreement they sent on pickup versus drop off numbers didn’t match and I got texts with typos aka fraudulent threatening to report the car missing and charge me more as well AFTER dropping the car off by the same text number the details had come from.
Terrible experience. Total scam agency. Wouldn't accept my insurance even when I proved that it exceeded the required liability coverage. Charged me an extra $30/day for their insurance and also required me to pay $15/day for e-pass and didn't even include fees for tolls. Those extra fees more than tripled the cost of my rental. They didn't even abide by their own policies listed on their website!
I ended up not picking up the car. The AVIS counter staff had a very poor attitude. I will check immediately if the refund has been processed. In the end, there was no choice but to rent a car at a much higher price—double the cost—or take a taxi.
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