“Straightforward booking with a few nice surprises during our journey”
About Budget:8.0/10
The car pick up was very straightforward with little or no ‘sales pitch’ for added insurance etc which was good however I did feel there was little or no information given regarding condition of car, road tolls etc which I would have liked.
About QEEQ:10.0/10
QEEQ were excellent from the off.. The on line booking was simple and straightforward and the 1$Us deposit was very welcomed. We paid for the car the day before the pick up and were advised the cost had dropped by over £40 ( presumably exchange rate difference) which was a nice bonus and the refund was in my account 3 days after we returned the car. Also we booked a 4 door saloon and were given a mediumSUV
“Quality Qeeq service and supported well by Budget.”
About Budget:8.0/10
The car was very good. pick up time was slow to to queues. the service staff were not friendly when we told them we didnt require any upgrades or extras.
Budget provide additional spouse driver free of charge which is very good.
About QEEQ:10.0/10
Very easy site to use and provided a good price.
Excellent communication and guidance on the process. Would definitely use again.
“Não estou sendo atendido na resolução do problema, já paguei e estou sendo cobrado novamente.”
About Budget:8.0/10
O carro, o modelo, Ford Escape, nos atendeu muito bem. O Veículo já era bem rodado, tinha algún riscos, tinha manchas no interior. Estava limpo e preparado para nosso uso.
About QEEQ:8.0/10
Não achei um telefone com quem falar, pois estou sendo cobrado pela segunda vez. Quero resolver isso e não estou achando facilmente uma forma de resolver.
“Good, but wait at airport for a car left a sour taste”
About Budget:9.0/10
Did not have enough cars, check in process was long and we had to wait for a car to be returned before we could leave. Only booked it 14months previously, I suppose we could have given them a little more notice.
Returned car around 3:30 am on 11/Jan, terminal C, MCO. No officer to receive the vehicle, dropped the key to the officer at the counter. Was charged today a total of 359 US$ although returned car on dull tank with no damage, yet the insurance has 0 excess deductible. Very hard to contact budget for the over charge incurred. Please advise.
Overall satisfied, but they may not clearly explain the extra insurance you buy. Also, they did not mention that no refund will be given for unused fuel if you purchase the fuel waiver. Friends who rent from them again, if you already bought insurance on QEEQ, clearly inform the rental company not to buy any insurance and decide on the fuel waiver service based on your needs.
Although I informed them I had my own sunpass for the tolls and this was confirmed as ok, they failed to mention that the E-Toll they now use is linked to the car and not a box affixed to window. On return home $30+ taken in toll charges which are duplicate to my sunpass charges. Budget are dealing with this and are refunding after sending proof of the payments I had made
About QEEQ:10.0/10
Would be better if I could amend the booking to another car at anytime, sometimes see different car at lower price. Only was to go for this better offer is to rebook completely and cancel the original, on other car rental sites you can just amend and chose the new offer and the difference in price is automatically given
On dropoff, i was told i will receive a final bill for my reference. I didn't receive anything. But i can see a charge on my card. Its unexplained charge
About QEEQ:8.0/10
I saw the great feedback on trustpilot and went with qeeq. while offline communication was good through the process until pickup, there was little to no communication afterwards.
“Easy, efficient, competitive and excellent customer service.”
About Budget:9.0/10
The Budget arrival service was well signposted and quick with very small wait. The vehicle was clean, spacious and easy to find within the covered on site airport car park.
About QEEQ:10.0/10
Cheapest provider with excellent customer service. Easy to use website and useful pre arrival instruction and helpful reminder info on day of drop off. Would recommend and use again.
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Norman K
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