No Chinese service, unclear about which fuel to use, and how to pay for tolls

Initially, the staff strongly recommended a higher-level sports car and falsely claimed that the discounted price included insurance. In the end, the total cost exceeded our budget. Despite repeatedly telling them to stick to the original booking and that we didn't need luggage insurance, they pretended not to understand. As individuals with study abroad experience, we believed we could make our point clear. Eventually, they had another supervisor take over, who fully understood our request, but the final price still included some additional insurance fees, which did not match the total price I had booked. This was very confusing. I had already selected the option for third-party liability insurance at an additional daily cost of 20-30 yuan during the booking process, so the total price should have included it. Why did the final price differ? If that's the case, is there any point in pre-booking? This is completely unreasonable. If there are additional taxes or other fees, it should be displayed at the time of booking. When we arrived at the front desk at the airport, they informed us that certain insurance options were not included. This wasted a lot of time.

The rear door was very hard to lift. The locking system was difficult as you had to be right next to drivers door for it to unlock. You couldn't lock or unlock other doors without the drivers door open first. This caused frustrations. Also you could only use one Bluetooth connection at any one time. So if one person wants to listen to their music and the driver wants to use the google maps this was not possible. Thanks

After queuing for over 2 hours at MCO airport waiting to collect a car, whilst my 3 children and 2 elderly relatives waited, I decided to cut my losses and get a taxi to our holiday rental - we got into the property after 10pm having landed at MCO before 6pm. I then had to return to MCO the following day (another taxi fare incurred) to pick up the rental car I'd pre-paid for. Now I was told that no large 7 seat SUVs were available and they managed to find a small 7 seat SUV, though still at the same price. This experience has put me off using Budget again.

Very Happy with service

Excellent