Great service, and they upgraded us to a 7-seater for free.

Staff attitude is good, but they will try to sell their own insurance.

The overall process of renting and returning the car was pretty smooth.

Overall satisfied. The rental company will ask you to buy additional full insurance. Considering labor costs in the U.S. are high, it's better to spend a little extra to avoid trouble. Full insurance costs about $30 a day.

Alamo counter Agent Antonio was difficult to deal with and insisted that I had to show him a "British Drivers Licence" for the contract to be valid. Even after I showed him a printed version of the contract specifying that a valid USA or Canadian Driver's Licence was acceptable, he was still difficult, combative and argumentative. informing me, that since I used a British Car Rental Agency, I had to present a British Drivers Licence. How sad !!! Antonio attempted to tell me that my Contract with Easy Car rentals for Alamo was not valid !!!. Finally, I was able to convince Antonio, that my Contract was valid and that his interpretation was in-correct. This was a frustrating experience for me, which was uncalled for. There were other issues with Antonio as well because of his rude attitude.