Everything was very good, however it was not clear that the rental would be proceeded through Advantage Rent a Car. It threw me off a little bit, because I kept looking for the Europcar sign, which made me think I needed a shuttle. I had to call to EasyRentCars central until the misunderstanding was undone.
To be honest I would have expected better from Europcar, It was a franchise they used, staff were helpful especially at pick up area. The outside of the car was clean the inside was just about tidy, Front window was very dirty on the inside had not been cleaned in a while, no water in the washer bottle had to fill up myself, every so often a message would appear front sensor not available you would assume that this is checked and attended to before it went for rental,
The car i was provided at pick up was not the same as what I booked online. The car turned out to be dirty and alignment was very wobbly during the first three days of drive. I took the hassle to drive back to Orlando airport to swap the car because I felt very unsafe. Then advantage rent a car gave me another car as replacement, but then the car still not as clean as I expected, and the exterior had quite lots of scratch marks and dents (as photo shown)
Because of the inefficiency of Europcar's agent Advantage at Orlando Airport and their mishandling of the order, I couldn't pick up the car, yet I was still charged. The case is still under after-sales processing with no definite answer.
It was actually Fox Rent A Car, which evidentally is the local affiliate of Europcar. Required a foreign license - US license plus overseas tickets in and out was not enough. Staff said spouse could drive but paperwork at the end said otherwise.
About QEEQ:10.0/10
Everything was easy. Very good price. Clear on insurance, which is necessary for those coming from outside the US.
“Average roads but great traffic control, very few cars change lanes erratically, orderly and overall”
About Europcar:6.0/10
Europcar doesn't have its own counter and uses A's. Though there were few people, there were numerous upsells. They said regardless of heading north or south from the airport, you'll hit toll roads, and if you don't pay, you'll be fined 25 dollars. Just a lot of upselling.
Not satisfied. Services and contracts don't have explanations in Chinese. The actual rental company is called Advantage; took a long time to find and didn't know its relation to Europcar.
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