Worst service. They never called to inform me that they didnt have a car for me & left me stranded
M.Ortaglia
United States
Reviewed: Tue, Jul 23, 2019
About ACE:2.0/10
Zero stars. Never got a car! I will never use them again. They are unreliable and do not know how to do business and treat customers terribly. Instead of calling me to inform me that they did not have a car available they left me stranded at the airport late at night. Couldn't get in touch with someone for my refund. Horrible.
The counter service was awful. Took forever at pickup and then at drop off I didn’t think anyone was ever going to come out and check me out. I had to walk inside twice, we missed a shuttle.
“Bad experience, i paid more that i supouse to and i paid for other insurance”
About ACE:4.7/10
The car that i had chosen for the number of passangers was not avalible and they did not have another car for 6 passangers i had to go in a 5 passanger car
“took 3 hrs to get our car !..stay away wont honor quoted price and was completely blatantly racist”
About ACE:2.0/10
maybe next time, hire people who arent racist...i came in fully prepared . rental confirmation. she said the price is not accurate, that easyrentcars dont know how to calculate...i also came in with full coverage insurance and a separate policy that will cover the car in full...everything was printed out...she read the policy page for page, while ALL the white people just handed their insurance card NO declaration page to read . they were treated and greeted with respect. i literally told her why she treated us different and she just smiled.....i am so disgusted ....when we got our car it wasn't cleaned...showed her the picture of taken from our phone and said ewww thats disgusting i woundnt take the car and OFFERED NO other car to us
“Charged me 89 in toll fees
Was told at pick up it was 9.99 for entire stay”
About ACE:8.7/10
They did not reverse charges and said it was 9.99 a day
They lied to my husband when signed up as he would never pay that much a day
We only used toll road x 3. Only 1.50 if paid out of pocket
Will never use them again as they lied and scammed us and refused to give out money back
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Customer Service
Worst service. They never called to inform me that they didnt have a car for me & left me stranded
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