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+56-226665927
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+57-6017940262
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+60-392125422
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+49 6107 6353100
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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 4216433352
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 4216433352
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Alamo, London Gatwick Airport Car Rental

Alamo 2000+ ratings, 17 reviews

London, England, United Kingdom

8.4 / 10 Very good

Best Price Car Rentals at Gatwick Airport(LGW)

Last updated on: December 15, 2024

Alamo - London Gatwick Airport Information, Car Rental Instructions & Policies

Address

GATWICK AIRPORT SOUTH TERMINAL, LOWER FORECOURT HORLEY, GATWICK, ENG, RH6 0NP

Telephone

+441293221659

Pick-up Instructions

The Alamo - London Gatwick Airport car rental location is in terminal

You can walk to the counter of Alamo - London Gatwick Airport car rental.

London Gatwick is a multi-terminal location (North Terminal and South Terminal). Vehicle pick-up is available at LONDON GATWICK SOUTH TERMINAL. Upon arrival, we can be located in the Car Rental Center outside the Terminal building on Level 0. Please follow the signs for Car Rental. If you’re arriving in the North Terminal, please take the free airport Monorail service (located outside the departures area on Level 1). On arrival at the South Terminal follow the Exit Signs and proceed to Level 0, then follow signs for Car Rental. Airports only- Debit cards are accepted at the time of rental with a round trip plane ticket or flight itinerary. Debit cards are not accepted from local customers. Local renters must present a valid credit card in the renters name.

Drop-off Instructions

Please follow the "Car Rental Returns" sign to the return car park.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
07:00 -23:00
07:00 -23:00
07:00 -23:00
07:00 -23:00
07:00 -23:00
07:00 -23:00
07:00 -23:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
USD300-500030-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

25 - 80 years old

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1 year(s).

For foreign renters, you need to bring:

EU Driving Licence

Original driving licence + International Driving Permit (IDP)

Please note that an International Driving Permit(IDP) is only a translation and you must present your original driving licence at the counter.

UK Driving License(with DVLA check code/DVLA endorsement record)

In addition to your licence, either a valid and up to date DVLA licence check code or a printed DVLA endorsement record must be provided for all Approved Drivers. These can be obtained from the DVLA website (www.gov.uk/view-driving-licence).

For local renters, you need to bring:

Full driver's license issued in United Kingdom

Additional Extras

To be updated

Cross Border

Paid:

Depending on which countries to bring the rental cars to, policies differ:
CountriesCharges

Austria

Belgium

Croatia

Czech Republic

Denmark

France

Germany

Italy

Netherlands

Show More

Austria

Belgium

Croatia

Czech Republic

Denmark

France

Germany

Italy

Netherlands

Poland

Slovakia

Slovenia

Spain

Switzerland

GBP 300 per rental
Customers who collect a vehicle from the UK mainland and wish to drive within mainland Europe are required to purchase European Travel Coverage. European Travel Coverage provides the customers with our written consent (VE103B form) to drive the vehicle in the countries stated below and to access 24/7 international breakdown cover through the AA. In all cases, customers must inform the rental branch of their intention to leave the UK mainland with the vehicle and require our authorization. Customers are required to inform the rental branch with no less than 72 hours’ notice prior to collecting the vehicle to arrange their European Travel Coverage. European Travel Coverage is only available to customers paying with a credit card and the vehicle must only be used in the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Italy, Netherlands, Poland, Slovakia, Slovenia, Spain, Switzerland, UK. This includes the destination and any countries customers might travel through. Premium, Luxury and Executive vehicles are excluded from the European Travel Coverage product and are therefore not allowed to leave the country. The charge for European Travel Coverage is £300.00 per rental for all cross border travels. Customers renting from Northern Ireland wishing to cross the border into the Republic of Ireland will only be charged £25.53
Depending on car models, bringing rental cars to below countries would cost differently:
Representative Car Models Countries Charges

Mercedes

Ireland

GBP 300 per rental
Customers who collect a vehicle from the UK mainland and wish to drive within mainland Europe are required to purchase European Travel Coverage. European Travel Coverage provides the customers with our written consent (VE103B form) to drive the vehicle in the countries stated below and to access 24/7 international breakdown cover through the AA. In all cases, customers must inform the rental branch of their intention to leave the UK mainland with the vehicle and require our authorization. Customers are required to inform the rental branch with no less than 72 hours’ notice prior to collecting the vehicle to arrange their European Travel Coverage. European Travel Coverage is only available to customers paying with a credit card and the vehicle must only be used in the following countries: Austria, Belgium, Croatia, Czech Republic, Denmark, France, Germany, Italy, Netherlands, Poland, Slovakia, Slovenia, Spain, Switzerland, UK. This includes the destination and any countries customers might travel through. Premium, Luxury and Executive vehicles are excluded from the European Travel Coverage product and are therefore not allowed to leave the country. The charge for European Travel Coverage is £300.00 per rental for all cross border travels. Customers renting from Northern Ireland wishing to cross the border into the Republic of Ireland will only be charged £25.53

Must-not:

Taking rental cars to following countries is not allowed:
Ireland

Cross Islands

To be updated

Excess

Collision Damage Waiver Excess differs by car model:

EUR 1200 for Honda Fit 2-4 Dr,Chevrolet Lacetti,Volkswagen Golf,Mercedes Sprinter 311 Cdi,Vauxhall Corsa,Vauxhall Corsa,Vauxhall Corsa,Vauxhall Corsa,Vauxhall Corsa,Opel Corsa,Hr Hybrid,Ford C Max,A Kia Picanto,Renault Kangoo Ii 3m3,Vauxhall Insignia,Toyota Corolla,Vauxhall Insignia Or Similar,Alfa Ar Giulia,

EUR 1350 for Wildtrack,Volkswagen Sharan,Volkswagen Sharan,Renault Kangoo,Toyota Sienna 8 Pax,Peugeot 5008,Daily 35c14c 125m3,F Peugeot Rifter,Ford S-max,

EUR 1400 for Mercedes A-class,Mercedes A-class,

GBP 2000 for other car models.

GBP 2000 for Mercedes A-class,Mercedes A-class,Mini Cooper Se,Mustang Mach E,Volvo Xc60,Volvo Xc60,Volkswagen Sharan,Volkswagen Sharan,Hr Hybrid,Ford C Max,Mazda Mx30,Vauxhall Grandland X,Peugeot 3008,Skoda Kamiq,Nissan Qashqai,Peugeot 5008,Maserati Ghibli,Audi A6,Bmw Ix,Range Rover Sport,Mercedes,Opel Vivaro,Tesla Model 3,Bmw 5 Series,Bmw 5 Series,Chevrolet Cruze,Mercedes C Class,Mercedes Eqc,Volvo Xc60,Vauxhall Insignia,Skoda Octavia,Toyota Corolla,Vauxhall Insignia Or Similar,Alfa Ar Giulia,Mitsubishi Outlander, Phev/ev Suv Electric, Automatic - London Congestion Charge Free,Ford Kuga,Volvo Xc40,Ford Kuga,Ford S-max,Polestar 2,Mercedes S-class,Mercedes S-class,Alfa Romeo Stelvio,Range Rover Sport,

GBP 1500 for Hyundai Kona Electric,Toyota Yaris Cross Hybrid,Hyundai Ioniq,Volkswagen Golf,Hyundai I20 Diesel Or Similar,Mercedes Sprinter 311 Cdi,Opel Mokka,Kia Niro,Renault Captur,Seat Arona,Vauxhall Corsa,Vauxhall Corsa,Renault Zoe,Toyota Aqua,Vauxhall Corsa,Opel Corsa,Renault Kangoo Ii 3m3,

GBP 1500-2000 for Wildtrack,Renault Kangoo,Iveco Daily,Mercedes Sprinter,Mercedes Sprinter Luton,Daily 35c14c 125m3,

Theft Insurance Excess differs by car model:

GBP 2000 for Mercedes A-class,Mercedes A-class,Mini Cooper Se,Mustang Mach E,Volvo Xc60,Volvo Xc60,Volkswagen Sharan,Volkswagen Sharan,Hr Hybrid,Ford C Max,Mazda Mx30,Vauxhall Grandland X,Peugeot 3008,Skoda Kamiq,Nissan Qashqai,Peugeot 5008,Maserati Ghibli,Audi A6,Bmw Ix,Range Rover Sport,Mercedes,Opel Vivaro,Tesla Model 3,Bmw 5 Series,Bmw 5 Series,Chevrolet Cruze,Mercedes C Class,Mercedes Eqc,Volvo Xc60,Vauxhall Insignia,Skoda Octavia,Toyota Corolla,Vauxhall Insignia Or Similar,Alfa Ar Giulia,Mitsubishi Outlander, Phev/ev Suv Electric, Automatic - London Congestion Charge Free,Ford Kuga,Volvo Xc40,Ford Kuga,Ford S-max,Polestar 2,Mercedes S-class,Mercedes S-class,Alfa Romeo Stelvio,Range Rover Sport,

GBP 1500 for Hyundai Kona Electric,Toyota Yaris Cross Hybrid,Hyundai Ioniq,Volkswagen Golf,Hyundai I20 Diesel Or Similar,Mercedes Sprinter 311 Cdi,Opel Mokka,Kia Niro,Renault Captur,Seat Arona,Vauxhall Corsa,Vauxhall Corsa,Renault Zoe,Toyota Aqua,Vauxhall Corsa,Opel Corsa,Renault Kangoo Ii 3m3,

GBP 1500-2000 for Wildtrack,Renault Kangoo,Iveco Daily,Mercedes Sprinter,Mercedes Sprinter Luton,Daily 35c14c 125m3,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1 mi from Gatwick Airport

25.2 mi from Heathrow Airport T1-T4

25.2 mi from Heathrow Airport

Railway Stations

17.7 mi from Norbury

23.5 mi from Victoria Station

24.1 mi from London Waterloo Station

Hotels

23.4 mi from Millennium Gloucester Hotel London

23.8 mi from Copthorne Tara Hotel London Kensington

23.8 mi from Marlin Waterloo London

Other Landmarks

22.1 mi from Eltham Palace

22.2 mi from Lewisham

23.9 mi from Big Ben

FIND ME A CHEAP RENTAL
Map view of Alamo Store Location
coordinates: 51.15558 -0.1598

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Guest Reviews

Total points: 8.4 / 10 Very good

  • Vehicle condition: 4.2
  • Vehicle cleanliness: 4.2
  • Spaciousness: 4.4
  • Counter staff: 4.3
  • Pick-up location: 4.3
  • Drop-off location: 4.7
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • Anonymous

    London

    9.7 /10 Excellent

    Reviewed: Wednesday, December 18, 2024

    Please make the Alamo a bit larger so the customer can see it easier. Now it's a bit hidden below the enterprise sign so it took me a minute to find out which is the stand. Everything else was excellent.
    Read More >
  • N.Denn

    London

    10 /10 Excellent

    Reviewed: Wednesday, December 18, 2024

    Alamo really stood above previous experiences with other rental companies. They were quick and efficient and the value was outstanding. I will rent from them again at LGW without hesitation.
    Read More >
  • Anonymous

    London

    7.7 /10 Good

    Reviewed: Wednesday, December 18, 2024

    A false nail and ice cream wrappings were found in the car during our rental. AC was not working throughout the whole rental, and was needed on a particularly hot day in the UK
    Read More >
  • Samuel Robertson

    London

    10 /10 Excellent

    Reviewed: Wednesday, December 18, 2024

    Very Good
    Read More >
  • A.Bentley

    London

    8.7 /10 Very good

    Reviewed: Wednesday, December 18, 2024

    No contract or invoice sent upon collection or completion of the rental Not good in that respect!
    Read More >
  • T.Rodgers

    London

    9.7 /10 Excellent

    Reviewed: Wednesday, December 18, 2024

    Insurance offered with car was affordable and sufficient
    Read More >
  • S.Jafri

    London

    10 /10 Excellent

    Reviewed: Wednesday, December 18, 2024

    Small cars were not available so I was offered a bigger car with no extra cost. Super helpful and friendly staff who do not mind talking through the whole car with you.
    Read More >
  • Anonymous

    London

    9 /10 Excellent

    Reviewed: Wednesday, December 18, 2024

    Quite a disorderly queue at the counter which was very busy.
    Read More >
  • Beryl Wollaston

    London

    6 /10 Average

    Reviewed: Wednesday, December 18, 2024

    There is some upselling of insurance, but you can just tell them you don't need it.
    Read More >
  • Betsy Butler

    London

    8 /10 Very good

    Reviewed: Wednesday, December 18, 2024

    Generally satisfied with the rental and return process, but the efficiency in handling breakdowns was notably low, even though I had bought full insurance at the counter. During the drive, the front left tire burst, and I stopped by the roadside to call in the accident. I wanted to change the tire myself, but the A200 car had no spare tire, only a compressor. I called at 6 PM, and the wait time on the phone was quite long, at least 15 minutes. After explaining the situation, they said they would contact the relevant personnel and mentioned that it would be completely free. They arranged for Alamo at Luton to handle it, but the Luton staff clearly didn't want to deal with it and just gave us the number of a towing company. We contacted them via WhatsApp, and they provided an account and asked for £65 upfront before they would send help. After transferring the £65, a Romanian arrived at 8:30 PM, charged £245 in total, and towed the car about 6 km to Luton Airport. Upon arrival, they said all tire repair shops were closed and suggested either replacing the car or getting the tire fixed the next day. Replacement would only offer a manual car, which I declined, opting to fix the tire the next day. The Luton staff suggested I drive to the tire shop myself the next day despite the flat tire, claiming it would be fine to drive slowly as it was a premium tire. I didn't trust that and didn't want to ruin the rim by driving the 4 km with a flat tire. We had a hotel booked in Manchester, and Luton suggested we let Gatwick Alamo handle it. We had the car towed to a Holiday Inn for the night. The next morning at 7 AM, I called Gatwick Airport, and they said they would send someone within three hours to take us to get the tire fixed. By 10 AM, I called again to confirm, and they assured me someone would come by noon. By noon, they said they would arrive by 3 PM. Haven't they heard the story of the boy who cried wolf? We called the towing company from the previous day, and a Pakistani guy arrived within 25 minutes, towed us to the repair shop, and even took us out for lunch while the tire was being fixed. Thanks to the brotherly friendship of Pakistan! I called Alamo to inform them not to send anyone as we had it handled, and they said to invoice Gatwick for the charges. No issues after that. When returning the car, I mentioned the accident report to the staff, and she couldn't find it in the record. She asked which number I called, so I showed her my call log. Luckily, I had a recording of the first call; otherwise, she might have dismissed it. She took photos of our receipts and said the bill would be sent, and refunds would be processed within 10 days. It's been five days now, and I haven't received any email. Watching for further developments.
    Read More >
  • Maurice Edie

    London

    8 /10 Very good

    Reviewed: Wednesday, December 18, 2024

    No lines, but it took more than an hour to process my order, extremely inefficient. The car prepared for me was 1-2 categories smaller than what I booked, and our luggage couldn't fit in the trunk. Fortunately, after coordination with QEEQ, they agreed to change the car, but there were no larger cars available on-site. After waiting for more than an hour (the rental desk clerk kept making calls), they still couldn't find a suitable car. Eventually, I had no choice but to take a smaller BMW 320d, which caused us to have to put a suitcase in the back seat. This car is a diesel hybrid, extremely fuel-efficient, consuming less than 5 liters per 100 kilometers.
    Read More >
  • Laura Larkin

    London

    2 /10 Poor

    Reviewed: Wednesday, December 18, 2024

    Hidden charges. Complete scam.
    Read More >
  • Honey Meg

    London

    10 /10 Excellent

    Reviewed: Wednesday, December 18, 2024

    Very satisfied
    Read More >
  • Vic Tobias

    London

    8 /10 Very good

    Reviewed: Wednesday, December 18, 2024

    Overall quite satisfactory
    Read More >
  • Afra Nichol(s)

    London

    8 /10 Very good

    Reviewed: Wednesday, December 18, 2024

    Pretty good
    Read More >
  • Madeline Surrey

    London

    10 /10 Excellent

    Reviewed: Wednesday, December 18, 2024

    The queue time was reasonable. Despite many customers, three counters were open simultaneously, so the wait time was about 20 minutes, which was fair. The parking lot is right behind, making car pickup very convenient.
    Read More >
  • Ingemar Katrine

    London

    8 /10 Very good

    Reviewed: Wednesday, December 18, 2024

    The representative's attitude was not great. We arrived 20 minutes early to pick up the car but still received it almost 30 minutes later than scheduled. Less than an hour into driving, the screen showed a 'low engine coolant' warning. At the next city's service point, the rental company said this brand's cars often have this issue and to just ignore it, though the warning kept appearing throughout the trip. The trunk can only fit three 28-inch suitcases, which is somewhat different from the official description.
    Read More >
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